Us Giesswein Reviews 4,424

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I will say that I like the products, you know when they ship them to me. I bought an insert for my slippers. I never got them! I showed my receipt to a customer service rep and still she ( Tanja) argu... See more

Rated 5 out of 5 stars

Good service, communication & product! I have purchased wool runners and then wool sneakers. My feet are horrible. Too much dancing in stilettoes during my youth. My new shoes are soothing and comf... See more

Rated 5 out of 5 stars

My new wool slippers are awesome! They are a beautiful color and the quality is excellent - my last pair had 3 years of near constant use and I'm sure these will be at least as long-lasting. An import... See more

Rated 5 out of 5 stars

Still waiting fir nice weather before wearing my new shoes. But they do seem Lighter and to offer more support than some others shoe manufacturers. Five stars for service and quality. Cant wait for... See more

Company details

  1. Shoe Store

Information provided by various external sources

We treat our wool fabrics differently than other companies, focusing specifically on our treatment of wool and sustainable wool use. This creates unique fabrics made of 100% wool. These products absorb and can carry away more moisture - and can keep you warmer - than other wool. In the footwear industry, 20% of cut material is pure waste and is lost forever. We've found a new way to process our wool while producing 0% waste.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Exceptional

Exceptional, timely, and attentive customer service. Resolved the issue far beyond my expectations and greatly appreciate the company and support.

April 13, 2021
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Rated 5 out of 5 stars

Awesome women’s runners

I purchased the women’s runners in my normal size. From the moment I put them on.....they are AWESOME. They feel lighter than my normal power walking/running shoes and bonus for cooler weather they are breathable yet warm. I’ll buy again.

April 12, 2021
Rated 5 out of 5 stars

Best slippers ever!

This was my first order from Giesswein. I wanted a pair of wool slippers, because I’m tired of walking through the ones I get at big box stores. This was probably the best thing I’ve ever done for my feet. The slippers are comfortable and warm. If my feet sweat, the wool wicks it away from my skin, and my feet don’t get cold. They have so much support in the sole, sometimes I forget they’re slippers! These slippers weren’t what I’m accustomed to, so there was an adjustment period- I recommend wearing socks with them for the first few days. Great product, and aside from a small delay, I had no problem with the shipping. Would recommend!

April 12, 2021
Rated 4 out of 5 stars

I previously wrote a one star review…

I previously wrote a one star review because of poor customer service on a pair of shoes that were the wrong size. They were the wrong size because the web site auto fills the shoe size to the smallest size instead of refusing to accept an order until you insert the size. But without rehashing that, I had previously ordered a pair of wool shoes and i love them. They are extremely well made, light weight and comfortable. They run true to size and are stylish. They have excellent arch support and so far, would appear to be quite durable. But for the customer service issue, I would rate this seller 5 stars.

April 12, 2021
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Rated 5 out of 5 stars

Simply adorable

Simply adorable! I love them so much! The color is amazingly cute..it feels so good in the feet. I usually get foot cramps when too cold, but with this shoes It keeps the corporal temperature and it feels so good. I only wish they could be done a little more wider, but I guess I’ll get used to it. I got the kids shoes as well and my little one love the fact he doesn’t have to wear socks, and I have to confess..me too!! Thanks!!

April 12, 2021
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Rated 5 out of 5 stars

These running shoes are so comfortable…

My husband Dennis bought these for me. These running shoes are so comfortable and I absolutely love the look! I had some medical issues that left me inactive for quite some time, but I am ready to go now. And, yesterday, I took these out for the first time. They are light, my feet did not get hot, they did not ride up my heal and they were completely comfortable the entire hour of my workout.

April 12, 2021
Rated 5 out of 5 stars

Love my new shoes!

Love, love, love both pairs - sneakers are super comfortable all day at work and the slippers are wonderful to 'slip' into when I get home!

April 12, 2021
Rated 3 out of 5 stars

Beware wear with socks

The shoes need some breaking in and recommend wearing with a heavy pair of wool socks. I got blisters that bled the first time I wore and was not wearing any socks as I thought the shoe would not need any. The second time I wore them, I had on a heavy pair of wool socks and they fit much better.

April 12, 2021
Us Giesswein logo

Reply from Us Giesswein

Dear Mrs. Holmstrom,

thank you very much for your feedback on your Wool Cross X Giesswein article.
We are very sorry that you have gotten painful blisters at first. Please consider, that these shoes should be worn with socks at the beginning, they have actually to be worn in with thicker socks in order to avoid blisters at the beginning. After a while wearing them, the shoe can adjust perfectly to your feet and blisters should be avoided due to that.
We are happy to hear that they now fit well. If any problems should still occur again, please do not hesitate to contact us again, we are certainly always at your assistance.

We thank you for all your efforts and your patience.

Kind regards - Laura - Your Giesswein Customer Support

Rated 4 out of 5 stars

Great slippers!

Husband loves them! Very comfortable. Only reason for 4 star in stead of 5: "wish they were warmer". He likes toasty feet.

April 11, 2021
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Rated 5 out of 5 stars

Suspenseful virtual shopping - yes or no?

My shoes arrived, opening the box I was concerned - would they fit? Would they be comfortable? Would I like them or had I been taken in by yet another marketing scheme that seems to know what I like as I scroll through my day.

The package arrived to my happy doorstep. My buyers wariness was beginning to abate. It started with how clever the shoebox itself is. The design is simple and makes sense. (Why don't we have boxes like this in the US?) The shoes were packed with care.
But would they fit and be comfy? Hmmm. The shoes looked small and I was sure I needed a bigger size. Deciding to give them a chance, I put them on tied the laces. Stood up walked around and felt a wave of relief and genuine happy flood my feet and overthinking mind.

These are terrific shoes and I think Giesswein is my kind of company! Comfortable, simple, subtle, and my new favorites. I hope to get a colorful pair or two in the future.

April 10, 2021
Rated 5 out of 5 stars

Love Sheep and Their Beautiful Wool!

Love my new shoes! I ordered the color grape. They are a bright, fun color. The shoes are super comfortable. I raise sheep, so of course, I love their wool! I just don’t know how to make their wool into shoes. Luckily, this company does, and they didn’t disappoint. I’ll be shopping for more fun colors soon!

April 9, 2021
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Rated 5 out of 5 stars

Very smooth transaction

Received my shoes in excellent condition. Shipping time was as described. Although I did not like the color of the shoe and had to return them, the process was very easy, and communication was fast.

April 9, 2021

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