usagundamstore.com Reviews 1,320

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many people appreciate the efficient order process and fast delivery service, often noting that items arrive well-packaged and in perfect condition. Consumers frequently mention the competitive pricing and the overall positive experience when purchasing from this company. However, some customers were dissatisfied with the shipping costs for smaller orders, finding the flat rate to be too high compared to competitors. A few other people also felt that the preorder system could be improved, citing long waiting times and occasional issues with order fulfillment and communication regarding delays.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability. Customers consistently praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping, excellent... See more

Order

Reviewers express satisfaction with their orders, frequently praising the quick delivery, excellent... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, fair, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more

Rated 5 out of 5 stars

Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more

Rated 5 out of 5 stars

USA Gundam store is my favorite store for buying model kits so far. They have followed through on every preorder, and shipping has always been perfect and very well packed. The prices are very fair, a... See more

Rated 5 out of 5 stars

I've ordered from USA Gundam Store several times now. Each time, the experience was superb. The site is super easy to use and to find exactly what I want. Shipping is fast and reasonably-priced and c... See more


Company details

  1. #25 of 101 best companies in Hobby Store
  2. #9 of 41 best companies in Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This site is wonderful

This site is wonderful. They have what most other stores are missing. Even when I think they don’t have something I get surprised when I stumble onto something else I’ve been looking for. They also ship orders in a timely manner. Great place to buy from.

March 24, 2026
Rated 5 out of 5 stars

I've only had good experiences with…

I've only had good experiences with USAGS. They ship in stock items quickly, and their prices are in line with other quality retailers for import merchandise. All in all I'm happy to do business with them.

May 5, 2026
Rated 5 out of 5 stars

Fast shipping and reasonable price

Fast shipping and reasonable price.

I do wish you guys have more 3rd party options available like more add on parts.

For the site listing is it possible to have a filter for the Pre-order and the in shop kits? To make it easier to pick items.

April 30, 2026
Rated 3 out of 5 stars

I like how my package arrived safely…

I like how my package arrived safely but I was alittle irritated at the long shipping as I assumed it would be a 2 day ship like normal. I also assumed there'd be a cool sticker like ive gotten before but I didnt this time so I was sad about that.

April 30, 2026
usagundamstore.com logo

Reply from usagundamstore.com

Hi there Jeffery!

Thank you for reaching out and sharing your feedback. I went ahead and reviewed your order, and I can confirm that it was shipped the same day it was placed. Our standard processing time is typically 2–3 business days before shipment, followed by transit time from the shipping carrier, which can vary depending on your distance from our warehouse. Delivery estimates are generally between 2–7 business days, though occasional carrier delays may extend that timeframe.

Unfortunately, once a package has been handed off to the shipping carrier, the delivery speed is outside of our direct control. I sincerely apologize for any frustration or disappointment this experience may have caused.

If there is anything further we can assist you with, please don’t hesitate to reach out to us at support@usags.com. We’re always happy to help!

Rated 4 out of 5 stars

Arrived in good condition, issue with models shoulders

Model kit arrived in good condition; however due to an issue with the kit itself, a part broke and I was unable to contact the manufacturer for a possible replacement. Ended up having to model and 3d print my own replacement part, which is holding up fine.

April 30, 2026

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