usagundamstore.com Reviews 1,331

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product quality, fair pricing, and efficient order process. Many appreciate the timely delivery service and the careful packaging that ensures items arrive in perfect condition. However, some customers experienced issues with damaged products upon arrival or delays in shipping. A few also noted difficulties with tracking orders or finding specific items within their past purchases.

What people talk about most

Product

Users describe positive interactions with products, frequently praising the wide selection of kits, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and timely... See more

Order

Customers express satisfaction with the ordering process, highlighting its ease and convenience, especially... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of items upon... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pre-order process was easy and straightforward. The e-mail verifying shipment had me stoked. Item arrived in a timely manner. Inspected the item, and it was all intact: no bent corners or dents,... See more

Rated 5 out of 5 stars

It was easy and convenient to put in orders, decide how the shipment should work, and I was kept well-informed on the shipping status. The one area of improvement is that I wish the site could indi... See more

Rated 5 out of 5 stars

USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more

Rated 5 out of 5 stars

Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more


Company details

  1. #24 of 101 best companies in Hobby Store
  2. #9 of 41 best companies in Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping and reasonable price

Fast shipping and reasonable price.

I do wish you guys have more 3rd party options available like more add on parts.

For the site listing is it possible to have a filter for the Pre-order and the in shop kits? To make it easier to pick items.

April 30, 2026
Rated 3 out of 5 stars

I like how my package arrived safely…

I like how my package arrived safely but I was alittle irritated at the long shipping as I assumed it would be a 2 day ship like normal. I also assumed there'd be a cool sticker like ive gotten before but I didnt this time so I was sad about that.

April 30, 2026
usagundamstore.com logo

Reply from usagundamstore.com

Hi there Jeffery!

Thank you for reaching out and sharing your feedback. I went ahead and reviewed your order, and I can confirm that it was shipped the same day it was placed. Our standard processing time is typically 2–3 business days before shipment, followed by transit time from the shipping carrier, which can vary depending on your distance from our warehouse. Delivery estimates are generally between 2–7 business days, though occasional carrier delays may extend that timeframe.

Unfortunately, once a package has been handed off to the shipping carrier, the delivery speed is outside of our direct control. I sincerely apologize for any frustration or disappointment this experience may have caused.

If there is anything further we can assist you with, please don’t hesitate to reach out to us at support@usags.com. We’re always happy to help!

Rated 4 out of 5 stars

Arrived in good condition, issue with models shoulders

Model kit arrived in good condition; however due to an issue with the kit itself, a part broke and I was unable to contact the manufacturer for a possible replacement. Ended up having to model and 3d print my own replacement part, which is holding up fine.

April 30, 2026
Rated 5 out of 5 stars

Can you look at this lump

Price was fair and package arrived in great shape. Website is easy to use compared to a lot as well, but wish they had more filtering options that made it easier for someone with limited experience in the hobby to browse a little easier.

April 30, 2026
Rated 5 out of 5 stars

Excellent tools for precision PCB work

I originally bought these tools for modeling work, but I now use them regularly for PCB modification and debugging. The DSPIAE XPB Dawning Tungsten Steel Push Broach works incredibly well for precision tasks like cutting PCB traces, cleaning small areas, or carefully removing material. The control and sharpness are excellent.

I also purchased the DSPIAE PT-TH PRO Wing Tungsten Steel Push Broach Holder, and it feels fantastic in the hand — very ergonomic and comfortable for detailed work. However, I was pleasantly surprised that even without the holder, the broach itself has a clever storage/cap system that can also function as a basic handle, so you can still work with it directly when needed.

Overall, DSPIAE products really stand out because of their thoughtful industrial design, functionality, and attention to detail. You can tell these tools were designed by people who actually use precision tools themselves.

April 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look