Your pre-order process was easy and straightforward. The e-mail verifying shipment had me stoked. Item arrived in a timely manner. Inspected the item, and it was all intact: no bent corners or dents,... See more
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Review summary
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It was easy and convenient to put in orders, decide how the shipment should work, and I was kept well-informed on the shipping status. The one area of improvement is that I wish the site could indi... See more
USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more
Company details
- #24 of 101 best companies in Hobby Store
- #9 of 41 best companies in Collectibles Store
Written by the company
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contact info
United States
- usagundamstore.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Relaibale and responsive.
Competitive prices, excellent customer service and timely shipping.
May 5, 2026
Great prices and service
Items were priced great and packed perfectly. I've reached out to their support to modify orders after I've made them (usually because I forgot an item), and they were always more than happy to help. Definitely one of my most recommended Gunpla stores for the US
April 29, 2026
Super service
Arrived quickly and was packaged super well amazed at how well it was packed. They made sure that if I had been a collector it would have been pristine.
April 29, 2026
Please give me advance notice when you…
Please give me advance notice when you are about to deliver the order; lately, you have only informed me that the order has been handed over to the shipping carrier.
April 29, 2026
Generally get pre-orders
Generally get pre-orders, which are sent in great condition as soon as available. Did have an issue with a set of items held up because of one manufacturer, but with the cancelation of that item the remainder of order shipping with me needing to take no action.
March 27, 2026
Intricate and Immersive Build…
Intricate and Immersive Build Experience! This RG kit makes wonders. Imagine? a solid frame and articulation put into a tiny little cute plamo? Say less. Buy this kit if you want a refresher or anything u want to do with it. it also has a nice shelf presence along with the other wing gunpla. The shipping was on time too! kudos to the team prepping up our stuff in USAGS!
May 6, 2026
Shop at USAGS.
They offer great variety of model kits, as well as bonuses for shoppers for buying and supporting them.
April 29, 2026
Sent me a notification for the figures…
Sent me a notification for the figures availability and snagged it. It arrived quickly and safely, thank you!
April 29, 2026
The package was wrapped nice and…
The package was wrapped nice and arrived on time with no damages. I love them
May 6, 2026
Delivery and price was great
April 29, 2026
Great shoppe
Great shoppe, fantastic selection of kits and paints and shipping is PDQ! Would recommend.
May 6, 2026
Loved the kits I bought
Loved the kits I bought. Came in excellent condition. I will be back to buy more soon
April 29, 2026
Kits arrived sooner than expected and…
Kits arrived sooner than expected and in great condition. Prices were already better than my usual spots but the option to buy an additional kit INSTEAD of paying shipping just pushed my decision into the no-brainer category
May 5, 2026
Great customer service
Great customer service. Timely response to inquiry. Great and competitive prices.
April 29, 2026
Great customer service
Great customer service
Truly a company who cares about their customers
Fast delivery also
Thank you
May 6, 2026
A welcome personal touch
The prices were great on items that aren’t easy to find. The shipping came in a timely manner. There was a personal touch, and that was encouraging to me.
May 6, 2026
Repeat USAGS customer.
Have made several purchases from USAGS. Always received promt communication about my order, always easy purchase, always received my order in a timely manner. I have no complaints about my service received from them. Decent prices, but I find what I'm looking for.
April 29, 2026
Always a pleasure
Im been a customer for a couple of years and every time I can find all the figures that I want and for presents. It was a smooth transaction and shipping was quicker than I expected.
April 23, 2026
I’m still waiting on my order
I’m still waiting on my order. It still hasn’t arrived and I wondering if it will ever get here. I have no way to track the order. Can send me some kind of confirmation that the order is still on its way?
April 24, 2026
Reply from usagundamstore.com
Hi there EW Allen,
Thanks for reaching out! I went ahead and checked on your order, and I can see that it was marked as delivered on 4/28/26. You should have also received email notifications with your tracking information sent to the email address on file. If you don’t see those emails, please be sure to check your spam or junk folder, as sometimes email providers may accidentally filter them there.
If you have not received your package, please contact us at support@usags.com or give us a call at (386) 317-5112 Monday through Friday between 9AM–4PM EST, and we’ll be happy to assist you further.
Thank you!
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