Shannon is a very friendly person who explains everything clearly and give me upmost confidence that she will get us the best deal she can. I would recommend this company to any charity struggling to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scott was extremely helpful from the very beginning, I have had other calls from other energy consultants and found them rude and very pushy. Scott took his time to explain everything and followed th... See more
Company replied
Dealing with Dayna at Utilink was like breath of fresh air! Unrivalled knowledge together with a helpful 'nothings to much trouble' approach from Dayna made getting a better deal very easy and it als... See more
Company replied
Utilink is totally different from other consultancies we’ve come across while working in business. They’re not pushy, they don’t harass you, and they make sure you have the time you need to fully und... See more
Company replied
Company details
Contact info
First Floor, Waterside House,, SR5 2TZ, Sunderland, United Kingdom
- 03300540471
- info@utilinkconsulting.co.uk
- utilinkconsulting.co.uk
4.9
Excellent
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Georgia took me through the whole…
Georgia took me through the whole process and made the decision making process easier. Very helpful!!
May 27, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
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Reply from Utilink Consulting Limited
Hi Shaun,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Utilink are a brilliant company and…
Utilink are a brilliant company and made me great savings across my energy set up, highly recommend
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Julia,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Really was fantastic service .
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Adrian,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Small business energy renewals
I dealt with Gavin over our small business utility renewals
he pointed out the options and gave peace of mind over future prices and expectations of market volalility
My impression was he was trying to give me the best option available on the market relevant to our size of business which was reassuring
June 3, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Adrian,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
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Efficient and trustworthy
I have dealt with Dylan for many years. He is always very thorough when searching for a good deal very informative breaks down everything for you and makes it a very easy process. Thank you once again for doing your job so amazingly and for saving us money. 
June 3, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Energy contracts
Utilink sorted out my new contract very quickly and efficiently, Sam, Shannon and Josh provided consistent progress updates throughout the process
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Melissa was very helpful in providing…
Melissa was very helpful in providing quotes and her professional expertise. We managed to obtain gas and electric contracts at very competitive terms.
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Paula,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Sam and the team were very helpful and…
Sam and the team were very helpful and understanding of our needs with regards to the gas and electricity. Very professional and given options to make our choices.
June 3, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Kal,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
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Friendly and great to deal with
Utilink made things very easy for us to change our electricity supplier. Shannon and Sam were great to deal with and very friendly but professional when speaking to them. Very good competitive rates. Fast at replying to queries and dealing with them on our behalf.
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi George,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Sam Boyd was very helpful an explained…
Sam Boyd was very helpful an explained everything very well and with detail so I knew exactly what I was getting.
Would definitely recommend.
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Utilink were really helpful and Sam was…
Utilink were really helpful and Sam was very good.
June 5, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Promised savings and delivered
We were contacted by Utilink and I was very sceptical about their claims on saving us money. We are only a small company and don’t spend much on our electric (we do not have gas). I went through the process and ended up signing a new contract starting at the end of our current fixed deal (Signed deal in May 26, our fixed finishes in Dec 27). I was expecting to pay the same or more than what we are currently paying. I was so wrong, we have saved just over 11% on our electric rate and 81% on our standing charge!
The whole process was done efficiently and without hassle. I would not hesitate to recommend them or use them again. Probably the first time someone has promised a significant saving and actually delivered it.
May 28, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. We're delighted to hear that we could help generate savings as significant as you've detailed that's great news! If you need anything else at all, please don't hesitate to contact us again.
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Fast effective customer service
Fast effective customer service. Great to have a human being on the side of the phone to deal with every question under the sun, without being pushy.
Mitchell is a credit to Utilink - thanks for your professionalism and patience on this multi-facetted corporate deal, spanning a number of different buildings in our portfolio
June 3, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Super people, super service!
I can’t thank this company enough, Pollyanna has been incredible, polite and so understanding of our business needs. Gavin followed up with the detail and now we are on an excellent rate and daily tariff. I felt like I trusted the information given to me by the people here and would highly recommend other business to sort their energy needs here. 5 star all the way!
June 4, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hi Gary,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Very informative and helpful.
June 3, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Probably using TrustPilot reviews as a sales pipeline. Misrepresentation about the nature of the call.
I assume they are using TrustPilot as a sales pipeline. TrustPilot should close this down. I left a bad review on TrustPilot re Yu energy earlier today. Within a few hours, this company called me. From our company name (on the review) they can easily get phone & email from a website. They left a recorded message which clear states they are "a third party intermediary FOR Yu energy" claiming to help customers that are dissatisfied get a resolution. I believe this was probably a speculative sales call with info scraped from TrustPilot and then our website. The reviews here are all very recent. Personally I din't trust them but you decide. I have reported this to trading standards based on what I believe was false representation.
June 1, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
We're sorry to hear your dissatisfaction with how we've contacted you and will investigate this straight away.
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Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
Amazing customer service would…
Amazing customer service would recommend to anyone! They were very helpful with my renewal.
May 28, 2026
Unprompted review
Reply from Utilink Consulting Limited
Hello,
Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us :D
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