Joel was patient and understanding. He took the time to fully explain where he was calling from and what standard processes take place when a new tenancy has started. He did find me the best deal an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crystal was extremely helpful with sorting my electric and gas out for my small business , after the stress of sales calls she called and explained everything in detail, gave me great prices and the c... See more
Company replied
Jared and Josh helped me immensely to finalise the best deal possible and supported me in every way possible as it is my first business and they were very patient with me. I am gonna definitely be usi... See more
Company replied
John and Spencer were both extremely helpful in my process of securing energy rates for my business. Spencer took plenty of time on a call with me to go through exactly what I needed, what was availab... See more
Company replied
Company details
Written by the company
Welcome to Utility Outlet, where we specialise in simplifying the search for the best business energy deals! As dedicated experts, we compare a range of options to help businesses find the most competitive gas and electricity quotes.
Contact info
United Kingdom
- hello@utilityoutlet.co.uk
- utilityoutlet.co.uk
4.7
Excellent
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give 0 stars I would.
If I could give 0 stars I would.
This company have harassed and badgered my business partner into apparently signing a verbal contract which she was completely unaware of. I also didn't know about this and didn't sign or consent to anything.
Trying to rectify it is proving difficult given that they don't answer the phone and are impossible to get in touch with. Not only that but they've tricked my business partner into paying gas - we don't even have gas at the property. To say I'm disgusted is an understatement.
June 17, 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to share your feedback. We're sorry to hear you feel this way.
We have been in direct contact with you regarding the concerns you've raised and are continuing to investigate the matter. We appreciate the opportunity to discuss this with you and remain committed to working towards a fair and appropriate outcome.
As this relates to a specific account, we won't comment on the details publicly, but we will continue to liaise with you directly while our review is ongoing.
Kind regards,
David
Utility Outlet
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Reply from Utility Outlet
Thank you for your kind review!
We're delighted to hear you found the experience super friendly and easy to talk through.
I'll make sure your feedback is shared with the team. We really appreciate your support!
Many thanks,
David
Utility Outlet
Reply from Utility Outlet
Thank you for your lovely feedback!
We're so pleased to hear Crystal was helpful and friendly throughout your experience. I'll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave us a review.
Many thanks,
David
Utility Outlet
Jared and Lewis were really helpful and…
Jared and Lewis were really helpful and got me a fantastic price. Would recommend
June 25, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review! We're delighted to hear Jared and Lewis were able to help you secure a fantastic price.
We really appreciate your recommendation and will be sure to pass your feedback on to them.
David
Utility Outlet
Crystal was fantastic
Crystal was fantastic! She made the whole process super quick and easy.
June 24, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your wonderful review! We're delighted to hear Crystal made the process quick and easy for you.
We'll be sure to pass your kind words on to her.
David
Utility Outlet
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Reply from Utility Outlet
Thank you for your review! We're pleased to hear Crystal made the process quick and easy for you.
We'll be sure to pass on your kind words.
Many thanks,
David
Utility Outlet
Crystal was very helpful
Crystal was very helpful, professional, really kind on the phone, got us the best deal for our electric.
Thank you.
June 23, 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to leave your review!
We're delighted to hear that Crystal was helpful, professional and kind throughout the process, and that she was able to help you secure a great electricity deal. We'll be sure to pass your feedback on to her.
Thank you again for choosing Utility Outlet.
David
Reply from Utility Outlet
Thank you for your review! We're delighted to hear you had a great experience and that everything was handled smoothly.
We really appreciate you choosing Utility Outlet and taking the time to share your feedback.
David,
Utility Outlet
Gared helped us transfer two commercial…
Gared helped us transfer two commercial units under one umbrella bill,
process was smooth and painless.
would recommend any business out there to try Utility Outlet and save money
June 22, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your fantastic review! We're delighted to hear that the transfer of your two commercial units onto one umbrella bill was handled smoothly and that the process was straightforward from start to finish.
Thank you for choosing Utility Outlet and for recommending us to other businesses.
Many thanks
David,
Utility Outlet
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Reply from Utility Outlet
Thank you for your review! We're delighted to hear that Crystal was very helpful and provided you with a positive experience.
We'll be sure to pass your kind comments on to her.
David
Utility Outlet
Crystal was amazing help and got me…
Crystal was amazing help and got me where I needed! Thank you
June 18, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind review! We're so pleased to hear that Crystal was able to help and get everything sorted for you.
We'll make sure your feedback is passed on to her. Thank you for choosing Utility Outlet,
David
Utility Outlet
Crystal was amazing
Crystal was amazing. Very helpful and found us the best deal. Hassle free. Would definitely recommend.
June 17, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your fantastic review! We're delighted to hear that Crystal was able to help you find the best deal and make the process hassle-free.
We'll be sure to pass your kind feedback on to Crystal. Thank you for choosing Utility Outlet.
David
Utility Outlet
Jared/ Lewis helped us get a great rate…
Jared/ Lewis helped us get a great rate with our dual electricity and gas contract for our new business. Really helpful and kind. Thanks for all your help.
June 16, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your wonderful review!
We're delighted to hear that Jared and Lewis were able to help secure a great electricity and gas deal for your new business. It's fantastic to know that you found them both helpful, kind and supportive throughout the process.
We'll be sure to pass on your kind comments to them. Thank you for choosing Utility Outlet, and we wish you every success with your new business.
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I spoke to Nathan he sorted out energy…
I spoke to Nathan he sorted out energy tariffs for the business whilst comparing the best rates for us. Highly recommended thanks Nathan
June 16, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review!
We're pleased to hear Nathan was able to help you find the right energy tariffs for your business and support you in comparing the available options. We always aim to make the process as straightforward and beneficial as possible for our customers.
We'll be sure to pass your kind comments on to Nathan. Thank you for your recommendation and for choosing Utility Outlet.
fantastic Jared and olivia
just swapped with Jared who was great and Olivia
it was so easy and very informative
would use again in an instant.
June 15, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your fantastic review!
We're delighted to hear that Jared and Olivia made the switching process so easy and informative for you. Providing clear guidance and excellent customer service is exactly what we aim for, so it's great to know they delivered such a positive experience.
We really appreciate your recommendation and thank you for choosing Utility Outlet.
John Bird was great with out renewal
John Bird was great with out renewal - clearly explains everything and genuinly supported us through the process
June 12, 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to leave your feedback. We're delighted to hear that John provided such a positive experience and supported you throughout your renewal.
It's great to know that everything was explained clearly and that you felt supported throughout the process. I'll make sure your kind comments are passed on to John.
Thank you for choosing Utility Outlet.
David,
Utility Outlet
JARED WAS BRILLIANT AND WE ARE MORE…
JARED WAS BRILLIANT AND WE ARE MORE THAN HAPPY WITH EVERYTHING HE HELPED MAKE IT SMOOTH .
June 11, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind words. We're delighted to hear that Jared provided such a positive experience and helped make the process smooth from start to finish.
I'll be sure to pass your feedback on to him. Thank you for choosing Utility Outlet, and we appreciate your support.
Many thanks,
David
Utility Outlet
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They have really good customer service
They have really good customer service, special thanks to Jared Gunton
June 10, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your fantastic review!
We're delighted to hear that you received great customer service and had a positive experience with our team.
We really appreciate your feedback and thank you for choosing Utility Outlet.
David 🙂
John was a pleasure to talk with from…
John was a pleasure to talk with from Utility Outlet, and really very helpful on the call I had with him. Thank you!
June 10, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your kind review!
We're delighted to hear that you had such a positive experience and found the service helpful.
We really appreciate you taking the time to share your feedback and will be sure to pass your comments on.
Thank you for choosing Utility Outlet.
David 🙂
Con men
It seems this is a con and I was told a pack of lies, solicitors will be involved.
June 10, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your wonderful review!
We're delighted to hear that your supplier switch was made simple and straightforward, and that you received such a positive level of service throughout.
We really appreciate your recommendation and thank you for choosing Utility Outlet.
David
Utility Outlet
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