Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it . Although i probably did get a message confirming the subscription when you're try... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank. Avoid at all costs !!!!! While on holiday in France I tried to book a table... See more
Company replied
The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I... See more
Company replied
I contacted the helpline as I mistakingly signed up for a subscription which I did not need. I spoke to a really helpful lady called Lili who immediately found my details and unsubscribes me and refu... See more
Company replied
3.6
Average
100 reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam scam scam all allong
Yes. A full scam. Was in alicante trying to get a taxi. Gave them my card and now they took 49€ yesterday. Even when i cancel the subscription and cancel my card so please be aware!
October 10, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
The lowest rating isn’t low enough I…
The lowest rating isn’t low enough I booked a taxi waited an hour for the taxi to be confirmed and to arrive and ended up missing out on a excursion me and my partner had booked and planned in Lanzarote had they not kept messaging me saying the booking was being dealt with I would of gone with another taxi service but wasn’t told there wouldn’t be a taxi until it was too late
October 10, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Regarding your experience with the taxi request, we are sorry we did not manage to find you a taxi.
Unfortunately and even if we try to reach as many companies as possible, we cannot guarantee to find you a driver.
However, we totally understand that waiting can be frustrating especially if you did not receive our communication.
Please feel free to contact our customer service with any questions.
We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
SCAM!!!!!
SCAM!!!!!! DO NOT USE!!!!
Tried to book a taxi while in France which we never used as we waited for over an hour for confirmation of our booking. Spoke to an employee at Utilogo to cancel the taxi as the cancel button on the booking site didn’t work. You are asked to enter card details upon booking and £0.01 wil be taken which is a no show guarantee.
3 days later took £42.92 from my account without my authorisation which I didn’t notice on the day. Today they took another £43.27, again without my authorisation.
Nearby £100 out of pocket for a taxi I never used. AVOID THIS COMPANY AT ALL COSTS!!
EDIT: In response to your reply no I did not sign up to a subscription via your website. The book cab was via a Google search to book local taxis. Nowhere was it displayed that I was signing up for a subscription!!!! And I also did not receive any texts regarding the “subscription” I signed up for. I think the numerous reviews experiencing the same as me says it all!
October 2, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam just done same to me trying to…
Scam just done same to me trying to take money out my bank lucky the bank stopped it
September 27, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
SCAM!!! Avoid avoid avoid!!!
Terrible! Honestly, I don't even recall using this company but sure enough, they had taken $85.00AUD when we were in Italy and tried again today when we we have been home over a month! I'm so glad we didn't have any funds in the travel account. I've now cancelled my card. A complete scam!
September 26, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Appreciated refund
Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank.
Avoid at all costs !!!!!
While on holiday in France I tried to book a table at a restaurant using the restaurant website. When I entered the date and time I requested I was transferred to another website to confirm my booking. I had to enter my card details to secure a table which I did . I had no idea that I had entered into a subscription service for £49.50 a month !
I only wanted to book a table for dinner, now I find seven days later Utilogo has taken £49.50!
*** Update*** Utilogo have kindly given me my requested refund ! Thank you!
September 16, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Great service
The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I only needed it once I cancelled after my use was concluded, but I would've been happy to pay a small fee for what I received.
September 24, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and it’s truly a pleasure to know that we were able to provide you with an enjoyable experience.
We look forward to the pleasure of assisting you again with your future bookings!
Toni from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Charged with no Taxi!
Ordered a taxi, charged 1p, they never sent a taxi and they cancelled the reservation then £49.50 was charged to my account 3 days later!
September 15, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
scam
scam, taxi didn’t show up and tried calling the company and they would hang up everytime, after 3 days they tried taking £48 out of my account. bank blocked the payment and now i have to get a new card. so annoying and stupid
August 28, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Fast efficient response handled very quickly
Quick response with efficient follow up call
September 16, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and it’s truly a pleasure to know that we were able to provide you with an enjoyable experience.
We look forward to the pleasure of assisting you again with your future bookings!
Toni from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam
Scam, a fraudulent company fronted as a taxi service - ordered a taxi via the taxi-reza.com website, they tried to take £49.50 after 3 days and it was queried and blocked by my bank so had to get a new card. DO NOT USE, an absolute scam
September 14, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Tried to sneak in a 50 pound…
Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it .
Although i probably did get a message confirming the subscription when you're trying to find a taxi in the middle of nowhere at night already tired, you're not paying much attention to the T&Cs, and I don't make enough bookings to justify the expense, I'll edit the review with two more stars, having accepted the apology
September 11, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Utilogo.com or Taxi Reza
As a previous review has said, this company (Utilogo.com) appears to front as Taxi Reza and pre authorizes £0.01 but then a dew days later tries to take £49.50 from bank account. Would advise not to use or input card details.
September 9, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam restaurant booking
Scam restaurant booking. Have had to have my card blocked to stop them taking further money
September 11, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your warm comment! We are delighted to hear that our service met your expectations. Your feedback is a great source of motivation for our team, and we’re happy to have contributed to the smooth running of your experience.
We look forward to seeing you again very soon for your next booking!
Jennifer from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Total scam
Total scam, I thought I was booking a restaurant, next thing I know they are trying to take £49.50 out my account
September 6, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Absolute scammers cover is a taxi firm…
Absolute scammers cover is a taxi firm don’t use taxi app that comes up when you search for a taxi - ours was reze-es taxi from a tram stop and tried to take a transaction several times over a week make sure you report a total block to your bank
August 30, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
I spoke with Josh today
I spoke with Josh today. He was very lovely and sorted out my problem efficiently! 5 stars
September 6, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your encouraging words! We are delighted to hear that our service fully met your expectations. Your satisfaction is the best reward for our work, and we’re happy to have lived up to it.
We’ll make sure to pass your message on to our concierge, who will be truly touched.
We look forward to welcoming you again very soon for another great experience with us!
Jill from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
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