Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it . Although i probably did get a message confirming the subscription when you're try... See more
Company replied
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Review summary
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Based on these reviews
Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank. Avoid at all costs !!!!! While on holiday in France I tried to book a table... See more
Company replied
The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I... See more
Company replied
I contacted the helpline as I mistakingly signed up for a subscription which I did not need. I spoke to a really helpful lady called Lili who immediately found my details and unsubscribes me and refu... See more
Company replied
3.6
Average
100 reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Very poor service - Avoid
Very poor service.
I was looking for a taxi at an airport and was covertly signed up to a monthly subscription service.
I got a phone call from them to confirm taxi was on its way but it never showed up so I got a normal airport taxi and cancelled the taxi.
When I realised I was signed up to a useless monthly service I tried to cancel online but kept getting an error message. I tried to phone to cancel but their 24/7 phone service wasn't available and kept cutting off.
I then sent an email trying to cancel as well but I was still charged the first month.
I raised a dispute with my bank and got the money refunded.
August 27, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Be careful of the monthly subscriptions
Used them once to find a taxi. They didn't manage to find one but signed me up to a monthly subscription service and tried to take £50 from my account.
This isn't very clear at the point that you sign up and is at the bottom of the email afterwards - feels sneaky.
Afterwards they were easy to cancel with and get a refund from though
September 2, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scammers & Fraudsters
Scammers
Fraudsters
Keep trying to withdraw £43 from my bank - had to report and get a new card to step then attempting to do this!
Absolute pain in the backside.
August 19, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Beware: Deceptive and useless company and/or scam
I don't know if they are a scam company or just incompetent. They sign up customers to a subscription service (which starts on a 3 day trial then deceptively rolls onto a EUR49.50/mth subscription) which supposedly offers 7 hours of premium support per month. However, the support is utterly useless!
I booked a taxi for an airport transfer with Taxi Reza (who utilises Utilogo) 2 days in advance and got an email saying the booking was being processed and would receive a confirmation in 15 minutes (which never arrived).
After still receiving no confirmation the following day (and having a flight the next morning), I called them up to get a status update. The customer service agent was useless and could not give me any information, only saying that taxis were in high demand and I should receive an update later that day.
I insisted I would not leave the call until it was confirmed, as I didn't want to be stuck with no transfer the next morning. They said they would "add notes to my booking". After pushing some more, they then encouraged me to cancel my booking!
I then asked for it to be escalated to management, given their "concierge service" they profess to offer was clearly useless as they couldn't even deliver the basic service of booking my taxi. The manager then assured me I would receive an update within 30 minutes, which also never happened.
After this, I decided to book a taxi myself and was swiftly able to book a taxi through another provider with no issues. I then asked Utilogo to cancel my (non-existent) booking and any "subscription" they had signed me up for.
I don't know how they can sign up people for their service which doesn't even do the job it is meant to do. Deceptive and incompetent at best, scam at the worst.
Edit: they also tried to report this post as defamation and get the post taken down. They should be reported to consumer protection. They are criminals.
August 28, 2025
Unprompted review
Reply from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
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