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Vaillant è protagonista nel settore delle tecnologie per il riscaldamento e la climatizzazione. Vaillant propone sistemi di riscaldamento, climatizzazione e soluzioni eco-compatibili ad alto risparmio energetico, tutte orientate all’utilizzo delle energie rinnovabili. Il portafoglio prodotti include sistemi solari termici, pompe di calore, sistemi di ventilazione per edifici a bassa energia, apparecchi per il riscaldamento ad alta efficienza alimentati da combustibili fossili e con sistemi di controllo intelligenti. La gamma di prodotti viene poi completata da un ricco portafoglio di servizi. Vaillant Italia è una filiale al 100% del gruppo Vaillant con sede a Remscheid, Germania ed è presente sul mercato italiano dal 1960.
3.9
472 reviews
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PROFESSIONALITA E EFFICIENZA DEI INSTALLATORI, QUALITA DEL PRODOTTO E LA SUA AFFIDABILITA
Reply from Vaillant Italia
Gentile Mariano Petra,
la ringraziamo per la sua recensione positiva e per la fiducia riposta nel nostro marchio.
Team Vaillant
After my complaint, Vaillant Italia contacted me on this website with a contact email adress. They stated I can contact them with my complaint via info.italia email address (I can not show the full email address they stated because trustpilot does not allow this). And this was the result after using the recommended email address. They refer to yet again another email address. Gentile utente,
grazie per averci contattato.
Per richieste di assistenza sui prodotti ti invitiamo a chiamare il numero verde gratuito 800.088.766, oppure contattare direttamente uno dei nostri Centri Assistenza Tecnica Ufficiali sul territorio (stating again (another) email address).
Cordialmente,
Vaillant Group Italia
Tel: +39 02 69712 1 - Fax: +39 02 69712 500
email: - web:
Via Benigno Crespi 70, 20159 Milano, Italia
We’ve had a Vaillant aroTHERM system installed for just over four years. Unfortunately, our experience has been disappointing: we’ve faced three breakdowns, each causing long periods of downtime, like 2-3 weeks.
What’s even more frustrating is that we have an active maintenance contract, yet the support response has been extremely slow and inconsistent. In urgent cases, it has taken two to three weeks just to get a technician on-site — which is unacceptable for a premium system.
The system works when it works, but in our case, its reliability and service have not met expectations.
If you’re considering Vaillant, I strongly recommend researching alternatives like Hitachi, Bosch, or Nibe, which seem to offer better performance and support, especially in Spain.
Reply from Vaillant Italia
Dear Fredrik Rosengren,
Thank you for sharing your experience with us.
This is Vaillant Italy, if you need support and help from Official Technical Services for Spain you should contact our spanish branch.
Best regards
Team Vaillant
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