Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Parcel never arrived

Parcel never arrived, even after paying for next day delivery. Dan, did a great job at informing me of what he could do to help after my parcel arrived yet couldn’t chase up royal mail to find my package and get it sorted. Not really your company’s fault but could have done better to help out a customer. Unfortunately i won’t return to use your website unless the parcel arrives eventually and i’ll take up the offer of free shipping and discounted price on a new order.

March 25, 2026
Rated 5 out of 5 stars

Superb company

Superb company, fast service, even swapped out a dud vape with no issues
I wouldn't use anyone else after 3 years of great service

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Site was recommended by a friend and they were right easy to order great price and a quick delivery. If there are any issues with order they contact you immediately.

Would definitely recommend

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

I have used this company and can honestly say that their customer service is second to none, in fact the best I've had to date. They are kind caring and understanding and go out of their way to see that the customer is very well looked after.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

The usual great service and fast…

The usual great service and fast delivery the vapes and replacement pods were of great value and quality best vape company I have ordered from and will be returning for more in the future great job guys and girls

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Prompt delivery. I will be ordering with them from now onwards. Highly recommend. Thank you🙏🏼

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Delivery was quick but I have had to…

Delivery was quick but I have had to throw one away as once I replaced it it leaked and as there wasnt clear instructions to follow for changing them it may been user error, picking the replacement was a bit of a nightmare as the site isnt easy to navigate

February 4, 2026
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Marie,

I hope you’re doing well, Dan here from Vape At Door UK.

Thank you for your review, and I’m really sorry to hear about the issue you experienced with the replacement and the difficulty navigating the website. I completely understand how frustrating that must have been, and I sincerely apologise for the inconvenience caused.

If you ever need help changing replacements or using any device, please feel free to reach out to me directly via email or WhatsApp, and I’ll be more than happy to guide you step by step. I can also help you find products much more easily if you’re ever unsure.

Kind regards,
Dan

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