Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all around.

I have been using this company for a long time now and have only ever had 2 blips which was sorted out rapidly and very professionally by Dan who is extremely helpful.

I would never buy anywhere else and I've recommended this company to lots of my family and friends.

By far the best service I have ever used.

Excellent all around.

Thank you for everything.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant service

Absolutely Brilliant service. Great offers, fast shipping, very helpful and really quick reply’s to my emails.
Delivery was super fast and free.
Wouldn’t use anyone else now I’ve found a reliable company with a fantastic service.
Massive variety and plenty of stock in my vapes and flavours.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

All you need

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss.
Shout out to Dan
He gives any query his personal attention and things are absolutely perfect.
I wouldnt vape shop anywhere else.

December 29, 2025
Unprompted review
Rated 2 out of 5 stars

After taking my order and payment you…

After taking my order and payment you contacted me to say most of it was out of stock offered full units instead of refills , poor management of stock control, has happened several times

January 7, 2026
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Trevor,

I hope you’re doing well. Dan here from Vape At Door UK.

Thank you for your feedback, and please accept my sincere apologies for the inconvenience caused by this out-of-stock issue. You’re absolutely right to expect better consistency, and I’m genuinely sorry that this has happened more than once.

To be completely transparent, these issues usually come down to two main factors: occasionally, suppliers send stock that doesn’t meet our quality standards and has to be disposed of, and at other times supplier deliveries are delayed or cancelled without proper notice. I understand, however, that this shouldn’t become your problem.

Unfortunately, the product you’re after is currently fully out of stock due to the manufacturer not supplying it at the moment. I know how frustrating this is, especially as a loyal customer, and I want to make sure you feel looked after.

As a gesture of goodwill, I’ve created a 10% discount coupon for you: Trevor10%OFF. While I know this doesn’t fully resolve the issue, I hope it helps ease things a little. This code is for anyone who have seen this review and would like a bit of goodwill on their next order.

If you’d like recommendations for suitable alternatives or need any help at all, please don’t hesitate to let me know.

Kind regards,
Dan

Rated 5 out of 5 stars

Vape

A big thank you for my order. And very quick delivery to. Many thanks all.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond customer service !

They went out of their way when a product I order was no longer I. Stock to find me a replacement! Clear open and honest communication throughout, have used many times and never had a problem. Quick fast delivery and products are always as described and of high quality!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

First order was small

First order was small, as you're always dubious when using a company for the first time on the internet. All was okay, now ordering in larger quantities and never had any problems. All deliveries have been correct to order, and all arrived on time. Just had the one faulty battery, but I'm sure it would have been replaced, had I asked. Highly recommend.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good

Good. Always arrive on time and any issues that happen they compensate for it

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

This store is great

This store is great. I’ve been buying from there for a long time now. The customer service is the best I’ve ever experienced in any business, not just from a vape store. I’d highly recommend them to anyone.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company with excellent customer service.

I have been ordering from this company for a while now, the first time i was a bit scared as had bad experience from other online companies, but there was no need to be. I had an issue with a vape and Dan replied straightaway and was very helpful. My recent order was delayed and Dan got it shipped asap. What i love is their honesty he straight up told me there was a delay in the shipment. That is what you call excellent customer service! I strongly recommend them and their prices are very reasonable, but its the good customer service that does it for me.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Have been ordering with vape at the door for well over a year now , always keep you updated with delivery times etc . Will continue to order from here

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

Everything was fine but.

Everything was fine. I don't believe in 10/10 so could not give you 5/5. You must always strive so if you get a 10/10 or a 5/5 where can you go, only down. My only gripe is when I get an offer on email, it is only just after I have already ordered or won't link to my account so never benefit and I have spent quite a few quid with you so do feel a little bit peeved.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic vape company

Purchased off this company for over a year, the products are always what I ordered and the delivery is super fast and free if you spend over £30.. great customer service and have recommended to friends who now vapeatdoor

December 26, 2025
Unprompted review

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