Vape Club Reviews 

52,745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 8,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the fantastic selection of vaping products, highly competitive prices, and their incredibly fast next-day delivery services. People deeply appreciate the exceptionally helpful customer support team and the smooth, reliable online ordering process. However, some customers also noted occasional issues with damaged packaging or missing items upon arrival. Consumers consistently pointed out that these delivery problems were typically caused by external postal services rather than the company itself. Reviewers nevertheless mentioned that the customer support teams quickly resolved these rare transit troubles by sending prompt replacements.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and reliable next-day... See more

Product

Reviewers highlight positive aspects of product variety, noting a huge selection of vapes and liquids at... See more

Service

Users describe positive interactions with service, highlighting fast delivery and a user-friendly website.... See more

Order

Consumers find order to be positive, highlighting consistently fast shipping and reliable next-day delivery... See more

Price

Customers had positive experiences with price, consistently highlighting that costs are very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more

Company replied

Rated 5 out of 5 stars

You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more

Company replied

Rated 5 out of 5 stars

Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

About Vape Club

Written by the company

Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.

We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!

Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.


Contact info

Promotion box for Vape Club

Full Range Of Vape Refills

Discover refills for the newest and best-selling prefilled vapes.

4.9

Excellent

TrustScore 5 out of 5

53K reviews

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4.9

All reviews

(52,745)

7,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my items

Very happy with my items. Very good selection of flavours. Very speedy delivery. Overall very satisfied

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi Christopher,

Thank you for taking the time to leave a wonderful review.

We are so pleased to hear you are happy with your items and the speedy delivery.

We always aim to provide a great selection of flavours.

Kind regards

Chido

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly, excellent service

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi David,

We are happy to hear that your order arrived quickly and that you are pleased with the service.

We always strive for efficient delivery and excellent customer experiences.

kind regards

Chido

Rated 5 out of 5 stars

Ordered Sunday

Ordered Sunday - arrived Monday. First time using, will definitely use again. Very impressed.

September 6, 2026
Vape Club logo

Reply from Vape Club

HI Sally,

We are so happy to hear that your first experience with us was a positive one!.

We always strive for quick deliveries, and we're delighted that we met your expectations.

We look forward to serving you again very soon.

Kind regards

Chido

Rated 5 out of 5 stars

Fast delivery love the product

Fast delivery love the product

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi Carla,

Thank you so much for the feedback.

We appreciate your support and look forward to your next order

Kind regards,

Chido

Rated 5 out of 5 stars

Super quick delivery and order accuracy…

Super quick delivery and order accuracy as usual. Even got a call on a Sunday (order placed Saturday night) explaining that a couple of items were available but in a different part of the building. Really courteous - amicably agreed to ship what they had next day (which is when it arrived) and to ship the balance the following day (which is when it arrived). Perfect friendly service.

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi David,

Thank you so much for the fantastic feedback.

we are glad our team could help split the shipment and keep you updated.

Thank you for your continued support, and we look forward to your next order

Best regards

Chido

Rated 5 out of 5 stars

No problems

The website is great. Cheaper prices and quick delivery. I’ll definitely order from them again.

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi Biddy,

Thanks for the great feedback! We are so glad you loved the website, the prices, and the quick delivery.

We appreciate your support and look forward to your next order.

Best regards,

Chido

Rated 5 out of 5 stars

Never had a problem, excellent variety of liquids & next day delivery.

I’ve been ordering from Vape Club for quite a few years, their prices and offers on their vape liquid are brilliant.
Delivery is fantastic as next day delivery, which is great if your like me and leave it till the last minute before ordering.
I would recommend ordering any vape products from Vape Club.

September 6, 2026
Vape Club logo

Reply from Vape Club

HI Lorraine,

Thank you so much for the wonderful review.

We really appreciate your recommendation and look forward to serving you again.

kind regards

Chido

Rated 5 out of 5 stars

Always prompt delivery and issue had…

Always prompt delivery and issue had resolved quickly previously

September 6, 2026
Vape Club logo

Reply from Vape Club

Hello there,

We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!

Thank you so much for letting us know how we're doing, it's genuinely appreciated!

All the best,

Matteo

Rated 5 out of 5 stars

Vape club impress me every time I make…

Vape club impress me every time I make a order I put the wrong address on delivery rang them to rectify my error and they changed the delivery straight away products are cheap in price and delivery is done the next day highly recommended this company when ordering vape stuff.

September 5, 2026
Vape Club logo

Reply from Vape Club

Hello there,

Thank you for taking time out of your day to leave us a review.

We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!

If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!

Kind regards,

Matteo

Rated 5 out of 5 stars

First time ordering from vape club and…

First time ordering from vape club and im satisfied with the service, delivery was quick and product meets my expectations.

September 6, 2026
Vape Club logo

Reply from Vape Club

Hey Ebrahim,

Thank you for your lovely words!

VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.

Happy vaping! And if you should require any further assistance please do get in touch.

Kind regards,

Matteo

Rated 5 out of 5 stars

Brilliant choice Brilliant service

Brilliant choice Brilliant service. Thank you

September 6, 2026
Vape Club logo

Reply from Vape Club

Hello Lorrie,

Thank you for your lovely words!

VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.

Happy vaping! And if you should require any further assistance please do get in touch.

Kind regards,

Matteo

Rated 5 out of 5 stars

Great service thank U and love the…

Great service thank U and love the juices.

September 6, 2026
Vape Club logo

Reply from Vape Club

Hi there Sue,

Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.

We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!

All the best,

Matteo

Rated 5 out of 5 stars

Very well priced with fast delivery to…

Very well priced with fast delivery to Shetland. Thank you for an efficient service.

September 3, 2026
Vape Club logo

Reply from Vape Club

Hey there Scott,

I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.

We look forward to assisting you in the future.

Kind regards,

Matteo

Rated 5 out of 5 stars

Easy to order

Easy to order, well packaged and quick delivery. Very impressed with your service. Thank you

September 5, 2026
Vape Club logo

Reply from Vape Club

Hey there Nikki,

Thank you for taking time out of your day to leave us a review.

We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!

If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!

Kind regards,

Matteo

Rated 5 out of 5 stars
Vape Club logo

Reply from Vape Club

Hello there Sheldon,

We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!

Thank you so much for letting us know how we're doing, it's genuinely appreciated!

All the best,

Matteo

Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual

September 2, 2026
Vape Club logo

Reply from Vape Club

Hey there,

Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!

Thanks for your custom and for your time.

Hopefully, we'll see you again soon!

All the best,

Matteo

Rated 5 out of 5 stars

Great company, fast delivery and great prices

Great company, competitive prices, fast delivery and huge range of products. Had an issue with a vape I ordered (no fault of vape club, manufacturing issue) and was dealt with quickly and with no issues. Highly recommend thank you

September 11, 2026
Unprompted review
Vape Club logo

Reply from Vape Club

Hi

Thank you for taking the time to leave us such a wonderful review!.

We're especially glad we could quickly resolve the issue with your vape. We appreciate your high recommendation!

Kind regards

Chido

Rated 5 out of 5 stars

Great value for money

Great value for money. Super fast delivery and great variety of flavours and vapes. Easy website to navigate. Impressive.

September 5, 2026
Vape Club logo

Reply from Vape Club

HI Jennie,

We are thrilled to hear you had such a positive experience with us! We always strive to offer great value, a wide variety.

Your feedback is greatly appreciated.

Kins regards,

Chido

Rated 5 out of 5 stars

Next day delivery

Next day delivery. On time.

August 21, 2026
Vape Club logo

Reply from Vape Club

HI Nicky,

We're glad to hear your delivery arrived promptly.

We appreciate your feedback.

Kind regards,

Chido

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