Veezu Reviews 

I would give 0 if I could talk about women's safety absolutely mortified that I booked veezu taxi for my aunt all paid for online only for another taxi to turn with the veezu sign
and have the details but not the payment so she got in nearly home he asked her for payment which she panicked and told him I had already paid in the meantime the other taxi driver who arrived and was very helpful had all the information with payment I panicked thinking shes in trouble luckily she called me and I told her I would go to her or tell him to bring her straight back which he did thank god no arguments or anything he drove off and my aunt got in the right taxi I have put in a serious complaint as this could have been a lot worse I will never use veezu again.
Absolutely mortified

absolutely ridiculous, me and my mum missed our train that cost her £150 when she booked the cab 5 hours in advance, and these people are saying. They also sent two messages saying the same car was on its way. It was in fact not and they have the audacity to say “We can’t do anything” — Like we asked 5:30 PEOPLE BOOK FOR A REASON. ‘Everyone is self employed’ but surely if people do advanced bookings there should be people given these bookings to because these people need to get to places. Absolutely disgusting. Everyone was a stupid tea towel. Might as well go with uber

Pre-booked a taxi to the station as I wanted to ensure I arrived in plenty of time for my scheduled train as I was meeting friends for a wedding. Taxi never showed up. Phoned them and basically got fobbed off saying it would be 5 minutes. Eventually it showed up 45 minutes later which resulted in me missing my train and having to repurchase new tickets and made me late for my friends wedding. Extremely stressful. The cab was also filthy and stank of cigarettes. Will never use this cab company again. Absolutely dreadful.

Prebooked. No show. App just kept saying pickup one minute. Called them and was told they would allocate when they they could but as it was Friday prayers they had no drivers. Avoid at all costs, used to be a good company

Friendly Driver and punctual with it.

Both women on the phone were SO rude and impatient when they were the one who was lost and didn’t know what she was doing at ALL. I was trying to order a taxi for a visit and the honestly no freaking manners!!! So unprofessional. The third time I called a really nice guy was happy to help. I’m never rude to anyone even over the phone so I don’t know what the 2 women were on 🤡

I booked over 24 hours in advance. The location was explicit, famous and there is only one of them in the world. They despatched the car to the wrong place. As soon as I realised I tried to update the location in the app (it wouldn’t let me). I called. They would ‘send a message to the driver’. They dispatched a different car to the wrong place. I sent the driver an in app message. I tried to call (automated service not the driver). They went to the wrong place. I tried to call - instead they automatically cancelled my car. I booked another on the more expensive ‘priority’ service. The app then said it was a 21 minute wait. By this point I was a woman alone in a dangerous situation and could not wait 21 minutes so I cancelled and called them (I should have been half way home at this point). I called again. APPARENTLY when the app SAID 21 minutes it meant 3 minutes. And it was MY fault. And there were no cars in the area so tough, I was stranded. I had also by this time missed the last train. It cost me DOUBLE to take an emergency Uber home because apparently Veezu don’t care about bookings, women’s safety or customer service. The only way to complain is an online ‘feedback’ form with a low character limit. You submit and are told to check your inbox. Surprise, surprise NOTHING. I certainly won’t be giving them any more of my (considerable) business

Worst experience ever! Pre-booked with Veezu two days before. The day before I received two text messages confirming pick up and drop off times. On the day I received a message saying my taxi is on its way. 15 minutes late no taxi. I ring the taxi service the operator said my taxi hasn't been dispatched yet. I rang 15 minutes later she said the same thing. The taxi arrived one hour late and he took another hour getting me to my destination. So I was one hour late for my training. At lunch time I phone the operator reminding her that I'm booked to be picked up at 4. Come 4 no taxi. I make a call and the operator says a driver hasn't been dispatched yet. He arrived at 5. I have never experienced such a pathetic service in my life. People avoid Veezu at all costs!

Avoid Veezu Norwich! Placed a booking via the app at 3.30 for a taxi at 4 to try station. Called at 4.05 to be told I didn’t book it until 4.15 and the app was playing up. Explained I had a train to catch to which the young lady on the call said we’ll leave a review nothing I can do. Here is your one star review! You have cost me £70 for an additional train ticket and lost a client who uses you at least 2 times a monthly! Alex my driver was the best A Star! 🌟

I booked a taxi for 07:39 to catch my 08:35 train to Derby, even paying an additional £5.50 for a so‑called priority service. That should have been more than enough time. Instead, I stood in the pouring rain, repeatedly chasing for updates, and was continually told that my car was “on its way.”

At 08:25—almost an hour after the scheduled pick‑up—I finally received a call informing me that the taxi would not be arriving at all because they “only had two drivers on.” No warning. No honesty. No attempt to rectify the situation. As a direct result, I missed my train (ticket cost: £200+) and had to cancel a meeting in London.

This wasn’t an inconvenience; it was a complete operational failure.

Veezu demonstrated that they are unreliable, disorganised, and fundamentally dishonest. Their attempt to deflect responsibility by claiming their drivers are “freelance” is laughable—an amateur excuse from an amateur outfit. I will never use them again, and I would strongly advise others to avoid these clowns if they value punctuality, professionalism, or basic competence.

Absolutely shocking customer service. My phone was left in the back seat of the taxi. We tracked it immediately and tried calling the phone and driver. No response. For three days we have been having conversations with the operators who make excuses after excuses. Police have now been informed.

They was £14 cheaper than the company I was going to use first. Glad someone gave me there number as I will use them all the time. The driver Andrei in white Tesla was great. Really made me feel at ease. Was very polite. Compared to another company I’d used over last couple of days wile my car is of road I’d recommend this one. Cheaper and polite. Thank you veezu

DO NOT USE ANYWHERE NEAR RUSH HOUR! They will give you a stupid wait time and you’ll get a driver halfway across your city who’s already on another job and chances are they’ll finish that ride and get another one closer to them and cancel yours. Do not use it if you’re in a rush

Should have checked here before booking. As with many others, I'd placed an advance booking which had been accepted. There was no sign of a taxi at the booked time and no indication of when it might turn up. When I called them to check, they told me they were still trying to find a driver to accep the booking. When I asked them how long it might take the taxi to get to us, they admitted they could not say. I cancelled the booking and will not use them again.

We had booked at taxi using the online app to the local train station in Shrewsbury for 1530hrs in the afternoon, by 1540hrs no taxi in sight. Phoned to see what was happening, no one is coming. Great job, not. Let us down badly, missed our train. Not happy, even a call to say you have no intention of coming would have done, or maybe you shouldn’t have accepted the booking on the app. We would have had time to sort something else. Unreliable …

DISGRACEFUL SERVICE - DO NOT USE!!!!
I called their office to book a taxi. The operator took my booking, but when they realized I only had cash, they refused to send a car and told us to "just call another taxi". They left us completely stranded in Lenwade with no way to get back and zero support. Leaving customers abandoned in a small village just because you refuse cash payments is dangerous and extremely unprofessional. Avoid this company at all costs!!!!!!

If I could give zero i would terrible. Book taxis over a week in advance pay them and they still haven't turned up 20 minutes after the booking time. Awful person on the phone. DO NOT USE IF YOU HAVE TO BE SOMEWHERE ON TIME

Collected us 20 minutes late, meant we missed our train and then hung up on up multiple times when we rang to complain

We were collected on Friday 2nd October, at 10:15 am, from Swindon Premier Inn, town centre, by SHIMUL and driven to the GWR Steam Museum. Later on the same day, we were collected, by JUBEDUR, from the Museum at 4:15 pm and taken back to Premier Inn town centre. Both drivers were on time, and we felt comfortable and safe. We would make a booking again, if we were in that location. Definitely recommended.

Just returned from trip to Cambridge. Hadn't realised the horror of parking there and so used Veezu a number of times. I am amazed at negative reviews I found them incredible - like having your own chauffeur. Arrived incredibly fast, well prompted by text, clean cars and nice drivers - cheap too.