Veezu Reviews 

am extremely disappointed with the service I received after pre-booking a taxi.
At the agreed pick-up time, I was told that the company was still trying to find a driver. A driver was eventually allocated to my booking, but then disappeared from the booking. I contacted the office immediately and was told that they would send another driver.

I explained that I had specifically pre-booked the taxi because I had a train to catch. Despite this, there appeared to be no urgency or concern about the situation. I had made the booking in advance and reasonably expected the taxi to arrive at the agreed time.

As a result of the delay and the company's failure to provide the pre-booked taxi, I missed my train. I find the way this situation was handled extremely unacceptable, particularly as I had made it clear to the office that I had a train to catch.

I

Tried to book an Uber in Cardiff and none came. Multiple times. So booked with Veezu. They turned up quickly but the driver didn't wear a seat belt and wasn't very observant having to break heavily a few times. The second driver we booked HIT A CYCLIST. Shouted at him then drove away. I would be nervous to use them again

ABHORRENT SERVICE. Pre-booked for a pickup at 10.05, ensuring enough time to catch my 10.48 train to London. A taxi FINALLY turned up at 10.31. Had to rebook a new train ticket. Zero access to management and told wont reimburse cost of new train ticket that had to be booked. THE WORST NEVER USING AGAIN

I’d give no stars if I could! 40 minutes late, then goes driving round the estate looking for my address, had to drive past me to drive round the estate. Absolute waste of time. Three times the app said they had found me a driver and three times the driver disappeared. If you haven’t got the cars don’t accept the fare 😡😡😡

Veezu is a terrible customer experience… You book a car for a certain time and you realize that the dispatch is sending the car without any advanced notification so the car shows up 20 minutes late.you stand out in the cold or in the rain and when you called the customer service, the person hangs up on you. , the person hangs up ! There is no sense of customer service and no consequence for such behavior ?

Atrocious service. We booked a taxi for 11.15 which arrived at 11.00. We asked the driver to wait 5 minutes as we weren't ready. On getting outside, the driver said the company had cancelled the booking as a no show. Calls by both him and me to the desk failed to get the booking re-scheduled, with the person on the desk being unhelpful and rude. Then a second taxi arrived and the two drivers proceeded to argue with the desk over which should take us. Meanwhile, we had a train to catch. The words "organise", "booze-up" and "brewery" come to mind for some reason, and I shall certainly not book with them again.

Zero stars really!
Not for the first, but certainly the last, time (as we will cease using this company with immediate effect). Veezu weas unable to send a car with the required 1 hour before our scheduled train was due to depart for London. The train tickets are not transferable. We were given a false sense of security when a driver named Rizwan picked up our job within 5 minutes (although, to be fair, what's the point of ordering several hours in advance for a specific time, when the norm is that a taxi is only requested at the time it has been booked to actually arrive)?

After 10 minutes (quoted as 1 minute away), Rizwan was just around the corner from our house when he dropped our job!!!!! Not only had Rizwan left us in the lurch but, by taking the job and holding it for 10 minutes, he had denied another driver in the area the chance to take the job. It was now 15 minutes past our booked taxi time and 45 minutes before our train was due to leave. I phoned Veezu and was told that our job was now a priority.

We were picked up then by a driver who was a long way away and, for a short while, he held our job (preventing someone closer from taking it). He then dropped the job as well!!!!! 20 minutes had now passed since the time booked, so I rang Veezu again and explained our concerns to be told we would be put on priority.

*Priority?" I asked. "We were supposedly already on priority." So, it appears that when you are told this, it is a lie. I asked if the company would pay for our replacement train tickets, bearing in mind it was their fault that we were at risk of missing our train, and was told "No".

I asked to speak to the manager and after some time (whilst still no taxi picked up our "priority" job), I found myself speaking to someone professing to be a manager.

My conversation with this manager was utterly pointless, as she claimed that never in her 11 years of working taxis had you ever been able to phone up, book a taxi in advance and it arrived, it the time specified. She said that they always only arrive somewhere around the time booked. I am 55 years old and can categorically tell you that in the 70s, 80s and 90s….and even 2000s, pre- booking taxis was the standard. The non-digital era required punctuality and reassurance. It worked. We got an actual service.

It upsets me, personally, that Veezu swallowed up most of Sheffield's taxi companies and replaced them with this substandard service.

I have been reluctant to use Uber because, the one time I did, I was actually billed by Veezu!!!!!

We will have to give up on Veezu all together now and, instead, plan far ahead of journeys, using the bus, and not find ourselves waking people up on their day off work to provide emergency transport to catch trains.

Veezu is a pathetic excuse for a taxi company. Steer clear!

Literally the worst company I’ve ever dealt with. Booked a taxi 6 hours in advance but got to the time of booking and told an hour wait. Avoid like the plague

In the past 2 days I've booked 3 cabs and not 1 has arrived. I waited 23 minutes for somebody to even accept my ride yesterday and I waited so long today I decided to walk for an hour instead. Company is useless. Im redownloading Uber, at least they bother to turn up

Driver was 15 minutes late in collecting us, the return journey was quoted inexplicably £3 more expensive than the outward one for the same journey by the same vehicle and then the driver outrageously discriminated against my disabled partner by charging us an extra £1.40 on top of that because he went to the carpark rather than the proper pickup point by the venue reception and she could not come down to the carpark in her wheelchair.

DO NOT USE VEEZU NORWICH!!!
Well unless you either want to be late or for a taxi not to even turn up. I’ve used them 3 times since they’ve changed owners and into VEEZU and each time has been horrendous.
First time it came half an hour early and told me if I want a taxi I have to come now, the second it came 20 minutes late and the car was filthy and smelt vile. This time my taxi was to arrive at 3:54 and at 16:25 still no where to been seen yet has arrived supposedly. I called the taxi office for them to say it’s there & hang up. I called back again and they said he is there I said where as i had walked up and down still no where to be seen 5 minutes later and I’ve called back twice and no one is answering. ABSOLUTE JOKE OF A COMPANY, never again will I attempt to use them and I will be informing my customers, family & friends not to either.

Absolute disgraceful service pre booked taxi 24 hours in advance and they were 45 minutes later with no warning or communication, I missed 2 trains and an important meeting, no call from a Manager no care whatsoever, office staff absolute s*#%, stay well away from this bunch of clowns

Shit I pre booked last night for the next day so it should be outside ready to pick me up ha nope wasn’t even outside after waiting a while I was gonna be late to work so cancelled it booked uber they was busy but still got to me in 3 minutes ie people if you want a reliable and fast taxi where there “fixed fair” is actually fixed so Yh book uber better service

Worst taxi firm in existence. They think postcodes are actual addresses and go to the wrong place more than 60% of the time. Just got in my taxi 15 minutes late and driver won’t even take me to where I want to go via somewhere else says I need to book it! PATHETIC. AVOID

Yesterday being the 21/9/26 I booked a taxi for my neighbour who is 81
For today being the 21/9 to pick the laf8es up from her address @13:45
But this is not the first time they have not truned up the lady missed her
Appointment due to the lack of English by the person booking the fair
And there drivers lack of English. Why do they employ people that do not
Understand basic English. Veezu is the worst private hire company in leeds
From now on wards I will use streetcars black and white cabs.

National aggregate having taken over many independent companies, according to AI
Found out today they are allowed to charge a lot more at busy times - today it was £4 more they tried to charge me.
I said forget it.
Sadly they have taken over Triple twenty taxis in Dudley, which I previously used extensively.
I've written to my MP stating I may not be able to use this company Vezuu now.
I have no problem with company takeovers, but don't think they should be able to hike up their prices so much because of busy times

I booked a taxi .had confirmation and driver... but all of sudden it disappeared . However, this is second time.. i gave them a second chance...

I don't give any 3rd chances .. I telephoned the company, was lied to... please don't lie... i used to work there when cabsmart. Know how things work...

I called hawke..who turned up. Driver was lovely and dressed smart...

I cant TRUST Veezu...

Prebooked for a wedding 2 taxis for 2 customers at different time pick ups. Received text notifications for bookings but no booking references.
Picked up for wedding venue at Hayling Island Sailing club but 11:30pm and 00:30 return ride no shows. Numerous calls to company but told no drivers available and would be 30-40 mins wait. Ended up with lifts from guests. Only 1 taxi turned up an hour later 01:30 and text received but had already returned home with a lift with a guest. We would have had to walk the 3 miles otherwise.
Avoid this company.

BEWARE A VEEZU 'TAXI' DRIVER OVERCHARGED ME BY £3. VEEZU IGNORING ME - FREQUENT CUSTOMER FOR YEARS - I filled in their online complaints form. I tried calling the man. Even left voicemail requesting my £3 overcharge back
He DID NOT have his mobile on dashboard visible as supposed to
Only went couple of miles, to Asda Westlea. He drove very fast - over a hump that literally bounced me OFFF THE SEAT! Im elderly and have severe spinal injuries. I told him hIs careless driving hurt me He GNORED ME
Outside Asda, he demanded £10. I told him that's wrong ! I only ever paid £6.50 ...he said its more at weekends. I asked him where proof is...he refused to show me his mobile
I had no choice but to get out and immediateky called Veezu. They confirmed he should have only charged me £7!!!
The agent tried calling him but he stated Hassan had gone OFFLINE
The car was a WHITE VAUXHALL COMBEE LIFE REGISTRATION No
WP25 YVW
SHAMEFUL ABUSE

Aggressive and rude driver - in a different car to the booking. He held us “hostage” until the payment went through (which wasn’t our fault). Also, got charged extra for no logical reason.