The operator info was hidden under a footer link that did not open properly on mobile. Maybe it exists somewhere, but burying basic details makes the whole site feel evasive. Honestly, that is such a... See more
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a small thing that turns out to matter. the payout request timestamps in the account history are in a different timezone to the emails they send you, which means the five day window they quote star... See more
There was a small hiccup with some free spins not showing up, nothing major. I filled out the contact form, had a reply by the time I finished my coffee, and the agent pulled up the promo wallet rathe... See more
The document checklist is too vague. It says address proof, rejects the file, then never explains whether the date, name, or format was the problem. The detail mattered because the balance had changed... See more
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The payout did arrive
The payout did arrive, it just took most of a week with the usual processing messages. Not fast, not a disaster, somewhere in between.
a small thing that turns out to matter.
a small thing that turns out to matter.
the payout request timestamps in the account history are in a different timezone to the emails they send you, which means the five day window they quote starts a day later than you think it does.
worked it out by comparing an email header with the history entry.
nobody mentions this anywhere and it explains at least one of my late payments
The welcome promotion seemed…
The welcome promotion seemed straightforward before deposit. The frustrating part was that the promotional balance displayed x45 after the banner displayed x20. I stopped using the bonus once the figures no longer added up. The entire process was more confusing than it had any reason to be
Balance lagged on Razor Shark so I…
Balance lagged on Razor Shark so I overstaked without meaning to
Book of Dead loaded back up without…
Book of Dead loaded back up without issue.
Ben stated my documents were approved
Ben stated my documents were approved. After that, the error just stated try again. A proper checklist would have saved the back-and-forth. The screenshot was already in the thread. That is the kind of basic information that should be obvious.
The document checklist is too vague
The document checklist is too vague. It says address proof, rejects the file, then never explains whether the date, name, or format was the problem. The detail mattered because the balance had changed.
The operator info was hidden under a…
The operator info was hidden under a footer link that did not open properly on mobile. Maybe it exists somewhere, but burying basic details makes the whole site feel evasive. Honestly, that is such a daft way to handle a simple request.
Registration was quick
Registration was quick, sure. After that the cashier, bonus page, and help centre all used different wording for the same account status. The detail mattered because the balance had changed.
Halfway through the session
Halfway through the session, two representatives gave different answers about ticket #6205. It stayed that way after refresh, and that did not add up
Dead or Alive froze twice.
support agent Maya sent bonus terms…
support agent Maya sent bonus terms instead of payout help.
so the deposit limit renewed on the…
so the deposit limit renewed on the 1st, except it renewed at 1am on the 1st and i had assumed midnight, so a deposit i thought was blocked processed. nothing on the page says 1am.
Karen from in-account message was…
Karen from in-account message was polite, but answered the wrong problem. I queried why a withdrawal request was stuck; the response clarified how to reset my password. I saved a screenshot before closing the same screen again later.
Requested a cashout for 57 through…
Requested a cashout for 57 through after work. The status stayed on "awaiting processing" for two days, then the amount returned to balance with no note in the history. I saved a screenshot before closing the page.
wet sunday
wet sunday, went through the new slots section, found three worthwhile ones out of eight, decent way to spend the afternoon.
they promised an email with the answer…
they promised an email with the answer and it never arrived.
live chat only after login.
They changed the wagering after I'd…
They changed the wagering after I'd opted in
The cashier crashed twice before…
The cashier crashed twice before accepting my card payment without warning
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