Sankra 🇩🇪 Best Casino 2026  Reviews 

bot loop, no human

The time-out feature ended hours earlier than I selected.

the mobile layout blocked the main button; the account page gave no useful explanation.

agent quoted a clause that doesnt exist. clause 12 covers SELF EXCLUSION, not bonuses.

ticket 58204, raised because a verified account was asked to verify again. first reply said routine. second said a new device login. third said random. fourth said the first three should not have speculated. the cashout is still frozen.

Even after logging back in,, the history page stopped loading.

Live chat gave me the same answer three times, useless.

opened a slot in a hospital waiting room, which is not the fastest wifi in the world, and the game loaded fine

the cashier, on the same connection two minutes later, would not load at all

tried it four times before giving up

I checked before an early shift and favourites vanished after I changed device. I asked support and got a vague wait message — made no sense.

I expected a normal casino account page. Then once a payout stuck, every page told another story. not a disaster, but not a smooth casino experience either. I checked again later and the wording still had not changed.

After switching from laptop to phone, my favourites emptied and recently played showed games I had never opened.

The issue was not about losing money. It was that new games disappeared from the lobby, which made the process feel unreliable.

The email said my payout was approved, but the site still showed pending. Support told me to wait 24 hours, then ended the chat.

Live Blackjack appeared in search, then opened as unavailable — made no sense.

Played Jammin' Jars on my tea break and it froze mid-round. Reopened, the spin was there but the balance took a while to catch up. Sorted itself out eventually, but it put my heart in my mouth.

Cashout for 46 changed from approved to processing while I was at work. No email, no account message, just the same reference opening an empty details box. The issue stayed unresolved in the history