Veleco Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report excellent service, often commending the helpful and polite staff for their knowledgeable assistance. Many people appreciate the efficient delivery service, noting that drivers are very helpful, explaining product operations clearly. Products, especially scooters, are frequently described as well-made and beautiful, with many expressing great satisfaction. Customer support also receives high praise, with engineers providing outstanding technical assistance and modifications. However, some customers noted experiencing significant delays with delivery or service appointments, requiring repeated follow-ups and finding scheduling communication unclear.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the helpfulness and knowledge of the... See more

Service

Reviewers mention positive feedback about service, often highlighting excellent delivery and helpful drivers... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their scooter... See more

Staff

Users describe positive interactions with staff, frequently praising the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(207)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

scooter with roof back in…

Bought my scooter with roof back in February.
Delivered and couldn’t have been happier until the screws came off at the front leaving it wobbly and unstable. It took over 3 weeks for the guy to come out and fix it!
I was concerned because it was wobbling around it would put pressure on the back screws. When he came I asked if he could tighten the back ones too. His comment was their more trouble than their worth. I was unwell the evening he turned up but trusted he had sorted it.
Went out the next day to walk my dogs and realised it was still wobbly at the back. Has it got more loose the noise was awful. It sounded like the scrap man was on his rounds. People could hear the noise from inside their house. After it had been reported it took 6 weeks for them to come out.
I had, had enough at this point and asked that they remove the roof!
I did at this point ask that they refund my money for my roof as it was not fit for purpose.
He then tried to say I damaged the roof!!! Speaking in a foreign language over the phone I had no idea what they were saying!
Where the roof had been fitted the put little plastic things coving the holes. Which will no doubt fall off.
If you are reliant on a scooter like me the waiting times for them to come out are horrendous.
I will take this company to court if I don’t get a positive resolution.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Veleco Draco and exceptional service

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much longer than those of my old scooter.

As I have severe arthritic hands, I enquired by email whether a slight modification could be made to the throttle set up, and to my surprise they said they would send an engineer and do this free of charge! Sure enough, Michael the engineer arrived a few days later, and did the modification. It is now so much more comfortable for my hands. I cannot praise this company enough, and I absolutely love my new scooter.

October 18, 2025
Unprompted review

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