Veolia UK Reviews 

Jade from the customer service team was very helpful !

Spoke to Cindy who was most helpful and liaised with my local depot to arrange a bin empty.
She was awesome.

I spoke with a very helpful cheerful person they answered all my questions and were very informative

Commercial collection, so many issues:
Bins not collected
Recycling bin half emptied (then charged excess)
Extremely difficult to leave contract
Charged a £40 REMOVAL fee FOR EACH BIN after the contract finished.

This has been an incredibly frustrating experience.

Our bins are regularly missed, and although we're often told they will be recovered the next day, they rarely are. We're also told we won't be charged for missed collections, yet we continue to be billed.

I recently asked to terminate our contract and was informed that it had automatically renewed. I wasn't aware of the auto-renewal, but I accepted that and even agreed to pay the early termination fee so we could move on. Since then, Veolia has simply stopped responding to my emails.

I've now had to chase them repeatedly with no meaningful update. This isn't the first time either—I went through exactly the same situation last year, with missed collections, poor communication, and having to constantly follow up myself.

Running a business is busy enough without having to spend time repeatedly chasing a waste management company just to get basic communication. At this point, all I'm asking for is a response so I can terminate the contract and move on.

Very disappointing customer service from start to finish.

Dealing with Jade on customer support is worth the 5 stars given, but if I'm dealing with the business, it would get 1 star, so Jade, you are the reason people put trust in the business, thank you for your assistance today.

Our glass bin collection for 30/6 was missed. Went on to live chat and dealt with Jade W who was very helpful and resolved my issue quickly.

Spoke to Chrissy today, and she helped to change some details on our new account to log into the hub
Very polite and helpful.

A Credit Note query was very well explained by Mark

Another wonderful example of the decline in public services. Spent 10 minutes on the phone trying to book a large item collection, only to be then told my items are classed as builders waste and need to be collected privately. It's a bathroom sink. Had to first share a load of personal details, which in itself is a painfully slow process. Only then am I asked to list the items to be collected. At least update the website, such a waste of peoples' time.

Service great,customer service great i would highly recommend this business.

Holly M provided excellent customer service today. She is a credit to Veolia.

Whilst it was straight forward to set up and reasonably priced for our mixed general waste collections, despite several attempts to get a response from the company regarding our hazardous waste collections, we have heard nothing. Many routes were tried to contact the hazardous waste team including completing an on-line request for quote form, asking our general waste sales rep to request a call back from the hazardous waste team, as well asking the general waste local manager to chase them up. All to no avail. It appears Veolia is not interested in hazardous waste and I will be going elsewhere for this service. Very poor show Veolia.....!

Numerous missed collections from Veolia Hinckley, they always promise to collect the next day but it rarely happens. Also been overcharged on a number of occasions. I run a party venue and I was told it would definitely be collected after chasing three times. Still not been collected 5 days later and now overflowing with rubbish

I have received extremely poor service throughout this process. My bin was dropped off without anyone informing me where it had been left. I then had to spend over a month chasing this up, yet nobody could be bothered to come out and show me where it was. When we eventually found the bin, it was already full. This level of service is completely unacceptable, and I am extremely disappointed and outraged by the way this has been handled.

I live in Saint Albans and I recently used Veolia to remove a rather huge pile of rubbish from my back garden. After years of DA was able to get into a locked out building in my garden and clear it out. I had contacted variety of businesses using check a trade to get a quote for removing this huge pile of rubbish. The quotes were in the mid hundreds and I just haven’t been able to save enough and it would be some time before I had that amount of money. I contacted Saint Albans district Council and they put me in touch with Veolia. A lovely man called Paul came round to take a look at the huge pile of rubbish and gave me a very reasonable quote. He briefly discussed benefits with me and I mentioned that I had some universal credit because I was currently signed off from my job as an SEND teaching assistant due to poor health. I provided VEOLIA with proof of this via an email. Email communication communications with this company were timely , efficient and friendly. I hadn’t quite saved enough money and had about another £50 left to go before I reached the 250 I needed. Paul had let the admin side of things know that he had been to see Me and had given me a quote and let them know that I would be in contact when I had the money. I paid over the phone a couple of weeks later. Then one morning shortly afterwards, I happen to look out of one of the back windows and saw that everything that needed to be taken was gone. I had previously given permission to access my garden through the side alley next to the house so nobody needed to disturb me but I was amazed that they had taken absolutely everything and it hadn’t disturbed me in any way shape or form.
My experience with VEOLIA was brilliant and completely stress free . I didn’t feel judged for having this huge pile of crap and they were sensitive to the reasons as to why it had happened.
I’m very grateful .

Just spoken with Hannah J, who was very helpful. We have had our collection days changed with no correspondence from Veolia to let us know. This would be fine if Veolia were easy to contact about such matters. Anyway to cut a long story short Hannah J was very helpful on the online chat and hopefully the issue has now been dealt with and we now have confirmation of our new collection days!

Chrissy was very friendly and helpful with getting a collection organised for me, she was a pleasure to speak with.

Jasmine H on the chat was super helpful. Thank you

Skip Empty Cancelled – Service Adjusted Correctly
I contacted Zarin at Veolia to cancel my skip empty because it wasn’t full yet. The cancellation was confirmed and the service is now due to return to normal on Tuesday. Straightforward process and handled as expected.