I spoke to Simon J who was extremely helpful and patiently guided me through what I needed to do. He was a good listener, very knowledgeable, and fixed all the issues immediately. I would give 5 stars... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
Ashley listened carefully to my complaint and laid out how he wished to resolve it. Two weeks later, the agreed credit note was issued and I was emailed to confirm this. Whilst the collections have ha... See more
Company replied
I spoke with Dawn Streeton today and she was amazing. She was extremely professional and was able change something for us last minute which will enable us, as a company to run more efficiently. We've... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
4.0
Great
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Great support and Mark Owens was of great help and knowledgable.
May 29, 2026
Unprompted review
Issue resolved without any hassle
Issue resolved without any hassle. Thanks.
May 29, 2026
Unprompted review
Yet another missed collection just 2…
Yet another missed collection just 2 weeks after the last one, same excuse, operational issues. Useless
May 28, 2026
Unprompted review
Completely unhelpful response to my…
Completely unhelpful response to my emails about disposal of hazardous waste
May 28, 2026
Unprompted review
Incredibly helpful
Jade has been incredibly helpful. Every time I contact their support team they have been efficient and easy to work with. They are always able to help me with my queries.
May 28, 2026
Unprompted review
Customer service was really good
Customer service was really good, polite helpful on the phone and explained everything really well.
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Craig,
Thank you so much for your positive feedback. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Missed Collection
Spoke with Mark Owens following an unseen issue with the bin collections, Mark efficiently followed up and re-arranged the delivery for us, and resolved the issues we were facing.
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Luke,
Thank you so much for your positive feedback. We're sorry to hear that you had issues with collections, however I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cindy
Really helpful on the phone, Great customer service and resolved my issue in no time. Overall Cindy was super helpful
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Anthony,
Thank you so much for your positive feedback. I’ll ensure Cindy is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Kam Athwal was extremely helpful and…
Kam Athwal was extremely helpful and ensured that the issues we had were both resolved.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Sophia,
Thank you so much for your positive feedback. I’ll ensure Kam is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
I spoke to Sandy she was extremely…
I spoke to Sandy she was extremely helpful and patiently guided me through what I needed to do.she was a good listener, and fixed all the issues immediately
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Muhammad,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Representative was good
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
May 26, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon, Thank you for your feedback. I am happy to hear that Mark was helpful with your enquiries!
I spoke to Jade today via the webchat…
I spoke to Jade today via the webchat and she was very helpful, we are looking to increase our recycling!
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Michelle,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Jade was very helpful with sorting out…
Jade was very helpful with sorting out why our bin had not been collected today and offered a re-collection. Using on line chat was rally useful
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Heather,
Thank you so much for your positive feedback. We're sorry for your missed collection, however I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
The Good, The Bad and The Ugly of Veolia
The customer service advisors, especially Taraun Lekhi has been really helpful in the resolution of missed collections. The depot has been playing hard ball on collaborating and has gone the other way, instead of the agreed notes, access times and full site collection.
I believe there is a communication gap between the office and depot and certainly the customer is out of the loop. So we would love to collaborate and resolve the issue of missed collections which we have been facing for the past 2 weeks.
May 22, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback and we're extremely happy to hear that Taraun was helpful with your enquiries. However, we apologise for the communication issues that you have experienced in relation to your collections. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Jade was very helpful and re-arranged…
Jade was very helpful and re-arranged our collection. I have no issues with Veolia. The driver is lovely too.
There prices are slightly more expensive but if you get the service then you have to pay.
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear CHJ,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Contacted company via chat feature
Contacted company via chat feature. Jason Greer dealt with our request quickly and and our bins are to be collected next day. Cant fault the service!
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Incapable of locking the container again!
Good morning Ella,
Today I went down to the container to drop off waste and, unfortunately, yet again found the bin had been left emptied after servicing and unlocked.
As discussed during our recent phone call, this issue is ongoing and remains a serious concern. I appreciate the case being raised and forwarded to the account manager, however the problem has once again not been resolved.
Please can this be addressed urgently, as I do not feel it is unreasonable to expect the container to be secured correctly after collection.
Kindly call me urgently
Kind regards,
Nigel Male
May 25, 2026
Unprompted review
Reply from Veolia UK
Dear Nigel
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Great Service
Zarin K was the advisor I spoke to today via the online chat. Very helpful in dealing with my request for additional services. No complaints at all from me!
May 22, 2026
Unprompted review
Reply from Veolia UK
Dear Adam,
Thank you so much for your positive feedback. I’ll ensure Zarin is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Arcacia Whitehouse
Spoke to Acacia Whitehouse as I was having problems accessing the customer hub.
Arcacia was very helpful and patient and a pleasure to deal with and she was able to solve the issue.
Thank you.
May 22, 2026
Unprompted review
Reply from Veolia UK
Dear Sandra,
Thank you so much for your positive feedback. I’ll ensure Acacia is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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