Abigael demonstrated a high level of professionalism, and her feedback was exceptional. Our firm was mistakenly debited for a transfer made between our own accounts because the company had change... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I requested for a copy of MT103, and I got it within 24 hours. Abigael was very supportive, as she ensured I got the telex in a timely manner.
Company replied
Victoria was excellent. She understood the issue straightaway and formulated a plan. All good now and very many thanks for your help, very professional.
Company replied
I truly appreciate their prompt response to my query. Special thanks to Ashley, who has always been exceptionally helpful.
Company replied
Very slow. Each payment requires multiple follow ups and takes days when it should take hours.
Company replied
The overall service is good. But the approval process for new beneficiaries take more time (in my case more than a week) and that is very frustrating if you need to pay supplier invoices and want to... See more
Company replied
For anyone starting out and looking for a new business account my advice would be to stay away and stick with other business accounts that are more reputable and have been doing it for a longer time.... See more
Company replied
David wa very professional and very happy with the way the team handled my request
Company replied
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... See more
Company replied
Quick convenient and very easy to use .Payments and receipts are fast and efficient!
Company replied
Hi, I would like to acknowledge the swift response from Victoria when we have issues that need resolve. She is performing her role as a customer support executive very well.
Company replied
Victoria has always been helpful - and I'm grateful to her. Quick and great with her assistance. Excellent service!
Company replied
I had a good customer experience with David . His quick response was top notch.
Company replied
Victoria was prompt and polite. She showed genuine interest in my query and made sure it was resolved
Company replied
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
Company replied
Victoria is very prompt with providing assistance and even just responding to mails. That is extremely helpful
Company replied
Smooth handling of the issue with a friendly and professional approach from Ashley.
Company replied
I reached out for a pending transaction which was actually causing a fuss, and almost immediately i got attended to which was really great for the flow of operations. This is a Job well done to Abi... See more
Company replied
Very helpful and fast to resolve the issue. Excellent assistance.
Company replied
Victoria from Verto was very responsive. I was actually amazed at the speed and accuracy of responses gotten.
Company replied
Victoria from the Customer Success Team was super helpful. It was great to do the KYCR is such a smooth way
Company replied
I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... See more
Company replied
Swift and fast response. ALways available. Thank you Ashley
Company replied
I ve had the worst customer service experience with Vertex. I tried to open a business account with them, where i have a 3-year established business. They kept going back and forth with documents whic... See more
I would like to recognize the swift response from Ashley, who is in your Customer Success Team. She responded to each of my emails promptly and resolved the issues I had raised with so much ease.
Company replied
Aisha assisted with my recall request and she was fast about it
Company replied
Ashley responded timely and the resolution was quick
Company replied
The ease of use of the portal, its reliability and the intimate customer service.
Company replied
Experience was superb and the issue was handled with promptness by Victoria.
Company replied
Ashley and support team has been helpful. The experience in general has been Great, First and thorough.
Company replied
Ashley followed up well. Till task completion. Was patient as well as it took time to align for the call Thank you
Company replied
I got a fast and effective response from Victoria and I really appreciate her eagerness to help me.
Company replied
I had a quick and timely response from Victoria, superb.
Company replied
David was able to follow up on a naira transfer i did yesterday and I got the value this morning
Company replied
Ashleys diagnosis and preferred solution was spot on.
Company replied
Previously it was a good EMI for my company. Around a year ago it started to change, questioning any small payment made - either to contractor or to/from a company. With stupid questions up to - how d... See more
Company replied
Ashley was v good in addresing our requirements
Company replied
We use Verto to pay our suppliers in Europe, and it has been hitch-free and seamless so far. The sales reps & business dev team members are very helpful and formal. Verto onboarding is very strict, b... See more
Company replied
I got a payment issue via Verto debit card and logged a complaint. My issue got recrified without much stress.
Company replied
Great support from Ashley. She/He povided swift and clear feedback. My problem is resolved.
Company replied
It is great and they are supportive always.
Company replied
Prompt response from Ashley
Company replied
Ashley did very well with prompt feedback. This is encouraging. Regards
Company replied
Ashley, part of the customer care team, was very helpful
Company replied
Their app is not working with some transactions and made mistake. The service to give solution horrible .. they just wait other banks to solve a problem that is theirs... And the the kind of transacti... See more
Company replied
Special thanks to David, he helped resolved the issue without much back and forth. Verto is one reliable company.
Company replied
I was happy that it was resolved
Company replied
Stay far away from this company, you want you money tied up and unable to withdraw, then my all means use them, a client paid via credit card, almost 49 days and I'm still fighting to get my funds fro... See more
Company replied
Dont send money on this platform. Performed several transfers to ivory coast and cameroon recipieints, transfer was incomplete although showing as complete on the platform. Customer service takes... See more
It's very simple to create the beneficiary. The process of converting your local currency to a foreign currency is also seamless. I recommend Verto. Customer service is also top-notch.
Company replied
Good response time and willingness to help.
Company replied
We’ve been using VertoFX for over a year and we’re genuinely very happy with it. Transfers are fast, the platform is fully digital, and their customer service replies quickly whenever we need help. Da... See more
Company replied
Ease of exchanging Naira for other currencies
Company replied
Company details
Written by the company
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Contact info
United Kingdom
- verto.co
4.6
Excellent
812 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is great and they are supportive…
It is great and they are supportive always.
October 8, 2025
Unprompted review
Reply from Verto
Hi Osaf,
We appreciate this positive feedback. Hearing that our service is consistently great and that our team is always supportive affirms our commitment to our customers. Thank you for your review.
The Verto Team
Reply from Verto
Hi Danapuri,
Thank you so much! We are delighted to hear you had a positive experience and that you feel we provided Good Service. We truly appreciate the feedback!
The Verto Team
Victoria from Verto was very quick and responsive. She responded to my request promptly and made me feel very comfortable
Victoria from Verto was very responsive. I was actually amazed at the speed and accuracy of responses gotten.
October 7, 2025
Unprompted review
Reply from Verto
Hi there,
This is fantastic feedback—thank you so much! We are thrilled to hear that Victoria was very quick and responsive to your request, and that her speed and the accuracy of her responses amazed you. Making our customers feel comfortable and well-assisted is a key part of the Verto experience, and we will certainly pass on your praise to Victoria for her excellent work!
The Verto Team
Ashley followed up well
Ashley followed up well. Till task completion. Was patient as well as it took time to align for the call
Thank you
September 30, 2025
Unprompted review
Reply from Verto
Hi Sandesh,
Thank you for this wonderful recognition! We are delighted to hear that Ashley provided outstanding service by following up effectively till task completion. We understand scheduling can be tricky, and we greatly appreciate you noting her patience while waiting to align on the call. We'll pass on your thanks to Ashley!
The Verto Team!
Victoria was warm and approachable
Victoria was warm and approachable, quickly identifying the problem and suggesting a practical solution. Her prompt response and calm approach made the troubleshooting session both efficient and reassuring.
September 23, 2025
Unprompted review
Reply from Verto
Hi Glory,
This is wonderful feedback, thank you! We are so pleased to hear that Victoria's approach was both warm and approachable, and that she was able to quickly identify the problem and suggest a practical solution. We value her ability to make troubleshooting sessions feel both efficient and reassuring. We'll make sure she receives this high praise!
The Verto Team
Getting better!!!!
September 22, 2025
Unprompted review
Reply from Verto
Hi Segun,
That is fantastic to hear! We love knowing that our efforts to continuously improve are making a difference. Thank you for the positive feedback—we'll keep working hard to get even better!
The Verto Team
Happy to be know about Verto
As a first time user, the app is easy to use. The time response to each click is fast so there is no panic.
September 19, 2025
Unprompted review
Reply from Verto
Hi Mr Segun,
Thank you so much for this great feedback! We are thrilled to hear that, even as a first-time user, you found the app easy to use. We invest heavily in ensuring a high-performance experience, so knowing that the fast response time prevents any panic is great news. We appreciate your review!
The Verto Team
David was able to resolve some payment issues I had. It was such a huge relief.
David was able to resolve an issue I had
September 12, 2025
Unprompted review
Reply from Verto
Hi Ifunanya,
We appreciate you acknowledging David's effectiveness in resolving the issues you experienced. Ensuring quick and satisfactory resolution
of payment concerns is a high priority for us. Thank you for your review.
The Verto Team
David wa very professional and very…
David wa very professional and very happy with the way the team handled my request
September 9, 2025
Unprompted review
Reply from Verto
Hi there,
Thank you for this feedback! We are thrilled to hear that David was very professional and that you were so happy with the way the entire team handled your request. We pride ourselves on working together to deliver a seamless, professional experience. We truly appreciate your recognition!
The Verto Team
Nice service and customer care.
August 8, 2025
Unprompted review
Reply from Verto
Hi Ashar,
Thank you for this feedback! We are delighted to hear you received nice service and customer care. Providing a great experience is what we aim for, and we truly appreciate your recognition!
The Verto Team
Seemless transfers from naira bank…
Seemless transfers from naira bank account to uk bank account
September 4, 2025
Unprompted review
Reply from Verto
Hi Yomi,
Thank you for this great feedback! We are thrilled to hear that your transfers from your Naira bank account to your UK bank account were seamless. Making cross-border, cross-currency transactions smooth and effortless is our main goal, and we appreciate you recognizing our efficiency!
The Verto Team
Thank you David
David resolved my recall request and communicated so clearly.
September 1, 2025
Unprompted review
Reply from Verto
Hi Antony,
Thank you for this great feedback! We are delighted to hear that David successfully resolved your recall request and that he communicated with such clarity. Handling complex situations with straightforward communication is a key goal for us, and we'll be sure to pass on your praise to him!
The Verto Team
Transaction delays & customer support
Honestly, my experience with the transaction delay is quite surprising as Verto had always been swift. The last three transactions took over 3weeks to complete.
However, Victoria was able to support through the process with prompt responses and tangible updates on the transaction's status.
Her support in this is invaluable, and we are glad to have worked with her during this time.
What she did differently
1. She reached out almost immediately after I logged a request for a telex.
2. She provides updates according to the timelines she had previously communicated. That screams Integrity.
3. Despite not being our account officer or direct contact, she stayed through the process with us, providing a progress report with professionalism.
Overall, I'd say the team should be more proactive and not wait for customer escalation.
September 2, 2025
Unprompted review
Reply from Verto
Hi Moyosola,
Thank you for providing such detailed and honest feedback about your recent experience. We are deeply concerned to hear that the last three transactions experienced significant delays, taking over three weeks to complete.
You are absolutely right—Verto's standard is swiftness, and a three-week delay is entirely unacceptable and does not reflect the service level we strive to provide. We sincerely apologise for the surprise and frustration this delay caused, and we are immediately investigating the root cause of these specific delays to ensure our systems and processes are performing reliably.
However, we are incredibly proud and grateful for your recognition of Victoria's truly invaluable support during this challenging time. Your detailed feedback highlights exactly what we value in our team:
We celebrate that Victoria reached out almost immediately and, crucially, provided updates that matched the timelines she communicated. This level of integrity is paramount.
We agree that her commitment to staying through the entire process, even while not being your direct account officer, demonstrates extraordinary professionalism and genuine care.
Your final comment about being more proactive and not waiting for customer escalation is a vital takeaway for our entire team. We are using this feedback to review our internal communication protocols to ensure we automatically inform customers of any status change or potential delay, ensuring you never have to escalate a request to receive an update.
Thank you again for your honesty. We are committed to ensuring your next experience returns to the swift, reliable service you expect from Verto.
The Verto Team
I got a fast and effective response…
I got a fast and effective response from Victoria and I really appreciate her eagerness to help me.
September 1, 2025
Unprompted review
Reply from Verto
Hi Charles,
Thank you for this wonderful feedback! We are delighted to hear you received a fast and effective response from Victoria, and we especially appreciate you noting her eagerness to help. That level of proactive support is what we strive for, and we'll be sure to pass on your appreciation to her!
The Verto Team
Verto is easy and Userfriendly It is…
Verto is easy and Userfriendly It is transparent I really trust using Verto platform for business and personal use especial if you get fundings outside your jurisdiction
August 28, 2025
Unprompted review
Reply from Verto
Hi Otgmagmail.com,
Thank you so much for this incredible endorsement! We are thrilled to hear you find the Verto platform easy and user-friendly, and that you value its transparency. Building a platform that users genuinely trust for both business and personal use—especially when handling funds outside your jurisdiction—is our absolute highest priority. We truly appreciate your confidence in us!
The Verto Team
Exceptional Support from Ashley—KYC Issue Resolved Seamlessly
I recently encountered a setback during the KYC verification process with VertoFX, which initially prevented me from completing onboarding. However, after reaching out to their support team, I was fortunate to be assisted by Ashley, who handled the situation with professionalism, clarity, and genuine care.
Ashley guided me through each step of the resolution process, ensuring that all documentation was properly reviewed and that my account could be verified without further delay. Her responsiveness and attention to detail made a potentially frustrating experience feel smooth and reassuring.
Thanks to Ashley’s support, I was able to complete verification and move forward with confidence. I truly appreciate her dedication and would like to extend my sincere thanks. VertoFX is fortunate to have someone like Ashley representing their team.
August 28, 2025
Unprompted review
Reply from Verto
Hi Arian,
Thank you so much for taking the time to share your detailed experience. We understand that setbacks during the KYC verification process can be frustrating, and we are absolutely thrilled to hear that Ashley was there to turn that situation around for you! Her blend of professionalism, clarity, and genuine care is exactly what we strive for in customer support. We are incredibly proud that she guided you smoothly through the resolution, allowing you to complete your onboarding with confidence. We agree—VertoFX is truly fortunate to have Ashley on our team, and we will pass on your sincere appreciation!
The Verto Team
Great for Cross Border payments
Great for Cross Border payments. Very efficient in delivering payments in local currency for vendors worldwide
August 27, 2025
Unprompted review
Reply from Verto
Hi Ahmed,
Thank you for this fantastic feedback! We are thrilled to hear that our service is great for cross-border payments and that you found us very efficient in delivering payments to your vendors worldwide in local currency. Making global transactions seamless and reliable is what we strive for!
The Verto Team
Great support from Ashley
Great support from Ashley.
She/He povided swift and clear feedback.
My problem is resolved.
August 25, 2025
Unprompted review
Reply from Verto
Hi Societe des Oleagineux,
Thank you so much for this great feedback! We are thrilled to hear Ashley provided such effective support, delivering swift and clear feedback that resulted in your problem being resolved. We appreciate you acknowledging her excellent work!
The Verto Team
I had a good customer experience with…
I had a good customer experience with David . His quick response was top notch.
August 22, 2025
Unprompted review
Reply from Verto
Hi Onwuka,
Thank you for this great feedback! We are delighted to hear you had a good customer experience with David, and especially that his quick response was top-notch. We pride ourselves on fast, high-quality support, and we'll be sure to pass on your praise to him!
The Verto Team
Reversal request successful
Ashley has been very very helpful with reversal after I sent funds in a wrong account.
August 18, 2025
Unprompted review
Reply from Verto
Hi Jane,
This is great feedback, and we are so glad we could help! Dealing with a fund reversal after sending money to the wrong account can be very stressful, and we are thrilled that Ashley was very, very helpful in resolving it for you. We value her expertise in handling these critical situations. Thank you for recognizing her great support!
The Verto Team
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