Abigael demonstrated a high level of professionalism, and her feedback was exceptional. Our firm was mistakenly debited for a transfer made between our own accounts because the company had change... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I requested for a copy of MT103, and I got it within 24 hours. Abigael was very supportive, as she ensured I got the telex in a timely manner.
Company replied
Victoria was excellent. She understood the issue straightaway and formulated a plan. All good now and very many thanks for your help, very professional.
Company replied
I truly appreciate their prompt response to my query. Special thanks to Ashley, who has always been exceptionally helpful.
Company replied
Very slow. Each payment requires multiple follow ups and takes days when it should take hours.
Company replied
The overall service is good. But the approval process for new beneficiaries take more time (in my case more than a week) and that is very frustrating if you need to pay supplier invoices and want to... See more
Company replied
For anyone starting out and looking for a new business account my advice would be to stay away and stick with other business accounts that are more reputable and have been doing it for a longer time.... See more
Company replied
David wa very professional and very happy with the way the team handled my request
Company replied
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... See more
Company replied
Quick convenient and very easy to use .Payments and receipts are fast and efficient!
Company replied
Hi, I would like to acknowledge the swift response from Victoria when we have issues that need resolve. She is performing her role as a customer support executive very well.
Company replied
Victoria has always been helpful - and I'm grateful to her. Quick and great with her assistance. Excellent service!
Company replied
I had a good customer experience with David . His quick response was top notch.
Company replied
Victoria was prompt and polite. She showed genuine interest in my query and made sure it was resolved
Company replied
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
Company replied
Victoria is very prompt with providing assistance and even just responding to mails. That is extremely helpful
Company replied
Smooth handling of the issue with a friendly and professional approach from Ashley.
Company replied
I reached out for a pending transaction which was actually causing a fuss, and almost immediately i got attended to which was really great for the flow of operations. This is a Job well done to Abi... See more
Company replied
Very helpful and fast to resolve the issue. Excellent assistance.
Company replied
Victoria from Verto was very responsive. I was actually amazed at the speed and accuracy of responses gotten.
Company replied
Victoria from the Customer Success Team was super helpful. It was great to do the KYCR is such a smooth way
Company replied
I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... See more
Company replied
Swift and fast response. ALways available. Thank you Ashley
Company replied
I ve had the worst customer service experience with Vertex. I tried to open a business account with them, where i have a 3-year established business. They kept going back and forth with documents whic... See more
I would like to recognize the swift response from Ashley, who is in your Customer Success Team. She responded to each of my emails promptly and resolved the issues I had raised with so much ease.
Company replied
Aisha assisted with my recall request and she was fast about it
Company replied
Ashley responded timely and the resolution was quick
Company replied
The ease of use of the portal, its reliability and the intimate customer service.
Company replied
Experience was superb and the issue was handled with promptness by Victoria.
Company replied
Ashley and support team has been helpful. The experience in general has been Great, First and thorough.
Company replied
Ashley followed up well. Till task completion. Was patient as well as it took time to align for the call Thank you
Company replied
I got a fast and effective response from Victoria and I really appreciate her eagerness to help me.
Company replied
I had a quick and timely response from Victoria, superb.
Company replied
David was able to follow up on a naira transfer i did yesterday and I got the value this morning
Company replied
Ashleys diagnosis and preferred solution was spot on.
Company replied
Previously it was a good EMI for my company. Around a year ago it started to change, questioning any small payment made - either to contractor or to/from a company. With stupid questions up to - how d... See more
Company replied
Ashley was v good in addresing our requirements
Company replied
We use Verto to pay our suppliers in Europe, and it has been hitch-free and seamless so far. The sales reps & business dev team members are very helpful and formal. Verto onboarding is very strict, b... See more
Company replied
I got a payment issue via Verto debit card and logged a complaint. My issue got recrified without much stress.
Company replied
Great support from Ashley. She/He povided swift and clear feedback. My problem is resolved.
Company replied
It is great and they are supportive always.
Company replied
Prompt response from Ashley
Company replied
Ashley did very well with prompt feedback. This is encouraging. Regards
Company replied
Ashley, part of the customer care team, was very helpful
Company replied
Their app is not working with some transactions and made mistake. The service to give solution horrible .. they just wait other banks to solve a problem that is theirs... And the the kind of transacti... See more
Company replied
Special thanks to David, he helped resolved the issue without much back and forth. Verto is one reliable company.
Company replied
I was happy that it was resolved
Company replied
Stay far away from this company, you want you money tied up and unable to withdraw, then my all means use them, a client paid via credit card, almost 49 days and I'm still fighting to get my funds fro... See more
Company replied
Dont send money on this platform. Performed several transfers to ivory coast and cameroon recipieints, transfer was incomplete although showing as complete on the platform. Customer service takes... See more
It's very simple to create the beneficiary. The process of converting your local currency to a foreign currency is also seamless. I recommend Verto. Customer service is also top-notch.
Company replied
Good response time and willingness to help.
Company replied
We’ve been using VertoFX for over a year and we’re genuinely very happy with it. Transfers are fast, the platform is fully digital, and their customer service replies quickly whenever we need help. Da... See more
Company replied
Ease of exchanging Naira for other currencies
Company replied
Company details
Written by the company
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Contact info
United Kingdom
- verto.co
4.6
Excellent
812 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verto has become part of my business
We use Verto to pay our suppliers in Europe, and it has been hitch-free and seamless so far. The sales reps & business dev team members are very helpful and formal.
Verto onboarding is very strict, but understandable, considering regulation.
December 22, 2025
Unprompted review
Reply from Verto
Hi Terdoo,
Thank you for the detailed feedback! We are pleased to hear that your supplier payments to Europe have been hitch-free and seamless. We truly appreciate your understanding regarding our strict onboarding process; as a regulated financial institution, these checks are vital to ensuring the safety and security of all our clients' funds. We’ll be sure to pass your compliments along to our Sales and Business Development teams for their professional support!
The Verto Team
Ashley’s support and relationship…
Ashley’s support and relationship management have been exceptional. He proactively and urgently resolved issues around a pending transfer payment that could have negatively impacted our business. His prompt intervention and dedication ensured continuity and strengthened our operational stability.
We sincerely appreciate his commitment and the high level of professionalism he consistently demonstrates.
December 15, 2025
Unprompted review
Reply from Verto
Hi Norbert,
Thank you for sharing such a powerful testament to Ashley’s dedication. We understand that in international business, a pending payment is more than just a transaction—it’s about your operational stability and business continuity. We are incredibly proud of Ashley for her proactive and urgent intervention to ensure your business remained unaffected. We will be sure to share this high praise with her and the wider team as an example of the level of professionalism we strive for every day.
The Verto Team
Ashley was v good in addresing our…
Ashley was v good in addresing our requirements
December 4, 2025
Unprompted review
Reply from Verto
Hi Fabrizio,
Thank you for the positive feedback! We are so glad to hear that Ashley was able to address your requirements effectively. She is a dedicated member of our team, and we’ll be sure to pass along your kind words to her.
The Verto Team
Support Experience
Having been mired in endless loop of documentation and labyrinthine, non performing platform interface for three days, Ashley came through and quickly sorted out our issues and got us going again.
December 4, 2025
Unprompted review
Reply from Verto
Hi Radbrook,
Thank you for your feedback. We sincerely apologise that you found our initial documentation process and interface frustrating—that is certainly not the 'seamless' experience we strive to provide. We are incredibly glad to hear that Ashley was able to step in, cut through the complexity, and get you moving again so quickly. She is an expert at navigating these 'labyrinthine' moments, and we’ll be sure to share your high praise with her!
The Verto Team
Stay far away from this company
Stay far away from this company, you want you money tied up and unable to withdraw, then my all means use them, a client paid via credit card, almost 49 days and I'm still fighting to get my funds from them, although the money was withdrawn from my clients credit card, stay away people, NO customer service, they not giving a .......
November 28, 2025
Unprompted review
Reply from Verto
Hello Anthony, we sincerely apologise for the frustration and the delay you’ve experienced with this card transaction. We understand that 49 days is a significant amount of time, and this is certainly not the level of service we aim to provide.
Credit card processing involving cross-border settlements can sometimes involve complex verification steps between multiple banks.
We are glad to confirm that this issue has now been resolved and we hope to have the opportunity to build a trusting relationship with you moving forward.
The Verto Team
Approving new beneficiaries
The overall service is good. But the approval process for new beneficiaries take more time (in my case more than a week) and that is very frustrating if you need to pay supplier invoices and want to make international payments.
One of the customer support team Ashley, I want to appreciate him for his services. Always quickly responding emails and following up cases seriously. He unlocks for me in the process and my rate could have been 1-2 stars with out his support.
November 24, 2025
Unprompted review
Reply from Verto
Hi Simon,
Thank you for your honest and detailed feedback. We sincerely apologise for the frustration caused by the delay in your beneficiary approval process; taking more than a week is certainly not the seamless experience we aim for.
However, we are so glad to hear that Ashley was able to step in and provide the support you needed. We will certainly pass on your appreciation to him for his quick responses and dedication. We are currently working to streamline our approval timelines to ensure they match the high standard of service Ashley provided you.
The Verto Team
Reliable, Fast, and Great for Global Payments
We’ve been using VertoFX for over a year and we’re genuinely very happy with it. Transfers are fast, the platform is fully digital, and their customer service replies quickly whenever we need help. David from their support team has been especially helpful and always makes things easy for us. The exchange rates are great, and being able to pay suppliers in their own currency has opened up options for us and made our purchases cheaper. It’s been a really solid solution for our international payments.
November 26, 2025
Unprompted review
Reply from Verto
Hi Max,
Thank you so much for being a loyal Verto user over the past year! We are thrilled to hear that our platform has helped open up new options for your business and made your international purchases more cost-effective. We'll be sure to share your kind words with David—he’ll be delighted to know he’s made things easy for you.
We look forward to supporting your global growth for many more years to come!
The Verto Team
Special thanks to Victoria from Vertofx…
Special thanks to Victoria from Vertofx team for being super fast and efficient in solving my refund request.
November 14, 2025
Unprompted review
Reply from Verto
Hi Joshua,
That is wonderful to hear! We are so glad that Victoria was able to handle your refund request super fast and efficiently. Providing excellent service is what we aim for, and we'll be sure to pass on your special thanks to her. Thank you for choosing Verto!
The Verto Team
Prompt timely and responsive team at…
Prompt timely and responsive team at Verto.
November 14, 2025
Unprompted review
Reply from Verto
Hi Chinomnso,
It is great to hear this feedback! The Verto team works hard to be prompt and responsive for all our customers. Thank you for recognising our efforts!
The Verto team
The ease of navigating the menu to set…
The ease of navigating the menu to set up new client for payment and inbuilt security to check for scam and fraud was very good.
November 11, 2025
Unprompted review
Reply from Verto
Hi Abayomi,
Thank you for this valuable feedback! We are thrilled to hear that you found the menu navigation and the process for setting up new clients to be easy. We invest heavily in our inbuilt security checks to provide peace of mind and protect against scams and fraud, so we are especially glad you found those features very good. We appreciate you choosing our platform!
The Verto Team
easy to use
It's very simple to create the beneficiary. The process of converting your local currency to a foreign currency is also seamless. I recommend Verto. Customer service is also top-notch.
November 7, 2025
Unprompted review
Reply from Verto
Hi Adeolu,
Thank you for this fantastic feedback! We are delighted to hear you found the process of creating a beneficiary to be very simple and that the currency conversion process was seamless for you. We also pride ourselves on our Customer Service, so hearing it's 'top-notch' means the world to us. We truly appreciate your strong recommendation for Verto!
The Verto Team
ease in transacting
November 7, 2025
Unprompted review
Reply from Verto
Hi Nonso,
We appreciate you highlighting the ease of transacting. Ensuring a smooth and simple user journey is essential to our service, and we are pleased that you had a great experience.
The Verto Team
Being able to talk with a human being…
Being able to talk with a human being is so important these days, a personal service is best.
September 5, 2025
Unprompted review
Reply from Verto
Hi David,
Thank you for your feedback! We agree that human support is important. This is why our support team are always happy to help with your queries!
If you ever have any further feedback or any questions please do not hesitate to reach out to us!
The Verto Team
Reply from Verto
Hi Sunusi,
Thank you for your feedback! We are glad to hear you were well taken care of by our team. Providing excellent service to all customers is extremely important to us.
We look forward to serving you in the future.
The Verto Team
Ashley provided outstanding support
Ashley provided outstanding support. She was patient, attentive, and ensured my concern was fully resolved.
October 16, 2025
Unprompted review
Reply from Verto
Hi Gbemisola,
Thank you for recognising the outstanding support provided by Ashley. We are pleased to know she was patient and attentive, and successfully resolved your concern completely. This kind of dedication is exactly what we strive for in our Customer Success Team.
The Verto Team
Untrustworthy financial app bad costumer service
Their app is not working with some transactions and made mistake. The service to give solution horrible .. they just wait other banks to solve a problem that is theirs... And the the kind of transaction has problem so then u can trust. There is no explanation. Now I am risking my business... With more than 2000 usd that I don't know if I will recover. .. they are telling me to wait up to 15 days .. that depend if the bank is able to help... Very not serious services. Horrible experience.
October 10, 2025
Unprompted review
Reply from Verto
Hi Loreto,
Thank you for your feedback. We are very sorry to hear about your recent experience. This is not the service we aim to provide. Customer service is extremely important to us so we sincerely apologise for any inconvenience that was caused to you.
We followed this up with the relevant team and can see that the funds have now successfully been recovered and credited to your account. Our customer success team have been in touch to let you know and explain the situation.
Once again, we sincerely apologise for this and hope we can improve your experience moving forward!
If you have any further feedback or any questions please do not hesitate to contact us. We are always happy to help!
The Verto Team
Ashley always gives a prompt response…
Ashley always gives a prompt response to our requests and not just prompt, the responses are always helpful to resolve our problems.
October 15, 2025
Unprompted review
Reply from Verto
Hi Jeremiah,
Thank you for this wonderful feedback! We are delighted to hear that Ashley consistently provides prompt responses that are also genuinely helpful in resolving your problems. That combination of speed and effectiveness is exactly what we strive for in our Customer Success Team. We'll be sure to pass along your recognition to Ashley!
The Verto Team
Swift and fast response
Swift and fast response. ALways available. Thank you Ashley
October 14, 2025
Unprompted review
Reply from Verto
Hi Usman,
Thank you so much for this wonderful feedback! We are thrilled to hear that Ashley is consistently swift and fast with her responses, and that you feel she is 'always available.' Providing reliable and accessible support is a huge priority for us. We'll make sure Ashley sees your kind thank you!
The Verto Team
Highly recommend!
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
October 14, 2025
Unprompted review
Reply from Verto
Hi Safwan,
Thank you so much for this excellent feedback! We strive to make our onboarding process very easy, clear, and transparent, and we're thrilled that was your experience. We are especially proud to hear that Shungu was on hand at every step to answer your questions. We'll be sure to pass on your recognition to him!
The Verto Team
Provision of excellent customer service…
Provision of excellent customer service with a support officer and smooth transactions within a short period
October 13, 2025
Unprompted review
Reply from Verto
Hi Felix,
Thank you for this excellent feedback! We are delighted to hear that you experienced both excellent customer service from our support officer and smooth transactions completed within a short period. Providing a fast, reliable, and supportive experience is our main goal, and we are thrilled we hit the mark for you!
The Verto Team
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