This is now my 4th new mini from Vertu Mini in York. Travelling from Doncaster due to the exceptional service we receive each time. Although our regular contact was out of the business we worked with... See more
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Harry showed us all models we had an interest in and had a great knowledge of each car. He made the process of part exchange for our new car easy and helped us to get the best deal for us.
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We recently got our new car through Carl Baker and couldn’t be happier with the experience. Carl was friendly, professional and genuinely helpful throughout the whole process. He answered all our ques... See more
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I recently purchased a car from Vertu Mini in York and couldn’t be happier with the experience. From start to finish everything was handled professionally and smoothly. The car was exactly as describe... See more
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Company details
About Vertu Motors - MINI York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, MINI, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 3938
4.8
Excellent
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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A fair deal and great help to make it easy to change our old Mini for a new Mini.
Harry showed us all models we had an interest in and had a great knowledge of each car. He made the process of part exchange for our new car easy and helped us to get the best deal for us.
October 30, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon Steve,
Thank you for your review. We're delighted to hear that Harry took the time to show you the different models you were interested in and shared his knowledge to help you make the right choice.
It's fantastic to know that he made the part-exchange process simple and straightforward while helping you secure the best deal for your needs. We really appreciate your kind feedback and are pleased that you had such a positive experience.
Kind regards,
Dean
This is now my 4th new mini from Vertu…
This is now my 4th new mini from Vertu Mini in York. Travelling from Doncaster due to the exceptional service we receive each time. Although our regular contact was out of the business we worked with Harry who looked after just as good. Cannot recommend the team at Vertu Mini York enough.
October 23, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your fantastic review.
We're absolutely delighted to hear that this is now your fourth new MINI from Vertu MINI York. The fact that you continue to travel from Doncaster to purchase your vehicles with us is the highest compliment we could receive and is a testament to the exceptional service the team strives to deliver.
We're particularly pleased to hear that, despite your regular contact no longer being with the business, Harry stepped in and looked after you just as well. Providing a consistently high level of customer care is incredibly important to us, and it's wonderful to know that Harry ensured your experience remained every bit as positive as before.
Thank you for your continued loyalty and for your kind recommendation of the team at Vertu MINI York. We'll be sure to pass your feedback on to Harry and the wider team, who will be delighted to receive your recognition.
We wish you many happy miles in your new MINI and look forward to welcoming you back for your fifth!
Kind regards,
Keith
Great friendly service
Great friendly service making the experience a special one - many thanks to Stacy for arranging our second Mini
October 13, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful feedback.
We're delighted to hear that you received great friendly service and that we were able to make the experience of arranging your second MINI such a special one. It's fantastic to know that Stacy looked after you so well throughout the process and helped make everything smooth and enjoyable.
We're especially grateful for your continued loyalty and are thrilled that you've chosen us again for your MINI. We'll be sure to pass your kind words on to Stacy, who will be delighted to receive your recognition.
Thank you for choosing us once again. We hope you enjoy every mile in your new MINI and look forward to welcoming you back in the future.
Kind regards, Dawn
Fantastic service
Fantastic service, very happy with my new mini. Big thank you to Carl. Definitely recommend.
September 23, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon Chris,
Thank you for your fantastic review. We're delighted to hear that you received such great service and that you're so happy with your new MINI.
It's wonderful to know that Carl helped make your experience such a positive one from start to finish. We really appreciate your recommendation and your kind feedback.
Kind regards,
Dean
Amazing service
We recently got our new car through Carl Baker and couldn’t be happier with the experience. Carl was friendly, professional and genuinely helpful throughout the whole process. He answered all our questions, explained everything clearly and made the experience feel easy and stress-free. We never felt rushed or pressured, and the customer service was excellent from start to finish. We absolutely love our new car and would highly recommend Carl to anyone looking for their next vehicle. Thank you so much!
September 17, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful review. We're delighted to hear that Carl Baker provided such a friendly, professional, and helpful experience throughout your car-buying journey. It's fantastic to know that he took the time to answer all your questions, explain everything clearly, and make the whole process easy and stress-free.
We'll be sure to pass on your kind comments to Carl. Thank you for your recommendation, and we hope you enjoy your new car.
Kind regards,
Matthew
Picked up a used vehicle from Mark
Picked up a used vehicle from Mark, good experience and very thorough with explanations and attention to detail
September 16, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Danielle,
Thank you so much for taking the time to leave us a fantastic 5‑star review.
We’re delighted to hear that you had a positive experience collecting your used vehicle from Vertu MINI York and that Mark provided such excellent service throughout.
It’s wonderful to know that you appreciated Mark’s thorough explanations and attention to detail. We believe it’s important that every customer feels fully informed and confident with their vehicle, so your feedback is greatly appreciated.
We’ll be sure to pass your kind comments on to Mark, who will be delighted to hear that his knowledge and commitment to customer care made such a positive impression.
Thank you again for choosing Vertu MINI York. We hope you enjoy many happy miles in your new vehicle, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
I recently purchased a vehicle from Vertu Mini York
I recently purchased a vehicle from Benjamin Ray at Vertu Mini in York. I travelled 160 miles to view the car after receiving an initial walk round video from Ben. When I got there the car was ready and clean for the initial road test. The road test went smooth and my dog was also allowed to come along for the ride . Ben went through the paper work explaining everything with ease and corresponded with me over the following week. There was a question mark over the recent service but this was sorted and the car was serviced prior to my collection. On my arrival the following week the car was in pride of place outside the door gleaming and after a quick complimentary drink and the final pieces of paper work, I looked forward to my 160 mile drive home in my nearly new car. Once again a big thank you to Ben and his team around him for making the experience straight forward and stress free.
September 5, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good morning Andrew,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that Ben helped make the entire process straightforward and stress free, from the initial video walkaround through to the collection of your car.
It's great to know that everything was prepared for your visit, that the servicing query was resolved before collection, and that Ben kept you updated throughout. We're also pleased that the little touches on collection day helped make the experience even more special.
Thank you for travelling such a long distance to purchase your car with us. We really appreciate your kind comments about Ben and the team, and we hope you enjoy many happy miles in your new car.
Kind regards,
Dean
I recently purchased a car from Vertu York Mini
I recently purchased a car from Vertu Mini in York and couldn’t be happier with the experience. From start to finish everything was handled professionally and smoothly. The car was exactly as described,in great condition, and the whole buying process was straightforward and stress free. Big thank you to Carl Baker for making this happen.
September 9, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your fantastic review. We’re delighted to hear that your experience at Vertu MINI York was smooth, professional, and stress-free from start to finish. It’s great to know the car met your expectations and was exactly as described. Carl will be pleased to receive your kind comments and know he helped make your purchase such a positive experience.
Many thanks,
Chloe
Complete rip off duplicitous company
I have bought many cars over the years, but never come across an set up as duplicitous as this company. I used to get my Mini from Mini Malton and when that closed had to use York. I have never been so misled, lied to and I have to say 'conned' by any one. Its called 'Virtue' Its more virtue less. I have now sold my Mini privately, it has put me off the brand completely. Sadly it isnt the car that is the problem but the ouitright lies associated with price and financing (which is with the ombudsman) This company is rotten from the management upwards.
Avoid
September 11, 2025
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0409 Kind regards, Matthew.
The personal service and the knowledge…
The personal service and the knowledge they had and taking the time to explain things and not making you feel like you were being rushed.overall a friendly team and a pleasure to have done business with them.
August 31, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Paul,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you enjoyed the personal service provided by the team at Vertu MINI York.
It’s wonderful to know that the team took the time to explain everything clearly and shared their knowledge in a way that made you feel comfortable and informed, without ever feeling rushed. Creating a friendly and relaxed environment is exactly what we aim for.
Your kind feedback means a great deal to the whole team, and we’re thrilled that your experience was such a positive one. Thank you for choosing to do business with us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great team at Mini York
Ordered our new Mini from Carl at Mini York. Everything was handled really well and we collected the car which was immaculately presented. I would highly recommend Carl, Ben, Lucy and the team at Mini York.
April 24, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful review. We're delighted to hear that Carl and the team at MINI York made the process of ordering and collecting your new MINI such a positive experience. It's fantastic to know that everything was handled smoothly and that your car was presented immaculately on collection.
We'll be sure to pass your kind comments on to Carl, Ben, Lucy, and the wider team. Thank you for your recommendation, and we hope you enjoy your new MINI.
Kind regards,
Matthew
Welcoming Friendly Professional…
Welcoming Friendly Professional Experience from all Staff.
Cameron Sharpe is an excellent Sales Executive. This is our second car we have purchased from him. Always keeps you informed through the process and goes above and beyond. Would not hesitate to recommend him to future purchasers.
August 25, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful review. We're delighted to hear that you received a welcoming, friendly, and professional experience from the team. It's especially rewarding to know that Cameron Sharpe continues to provide such excellent service and keeps you informed throughout the process.
Thank you for choosing us again and for your recommendation. We'll be sure to pass your kind comments on to Cameron.
Kind regards,
Matthew
Great service from start to finish.
I saw the car online, and we went over to York to view. We were greeted by Mark who was knowledgeable and answered all my questions. We took it out for a test drive and Mark was patient and also chatted easily.
After I’d decided I was buying the car, Mark was again very professional, went through all the paperwork and explained all the extras we could add on. He explained them thoroughly, without being pushy, which makes a very good salesman.
Collected the next day. Just perfect.
August 26, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your fantastic review. We're delighted to hear that Mark provided such a knowledgeable, professional, and relaxed experience from your initial visit through to collecting your new car. It's great to know that he took the time to answer all your questions, make the test drive enjoyable, and explain all the available options clearly without any pressure.
We'll be sure to pass on your kind words to Mark, who will be thrilled to receive your feedback. Thank you for choosing us, and we hope you enjoy your new car. We look forward to welcoming you back in the future! 🚗😊. Kind regards, Selina
We purchased a new mini from York vertu…
We purchased a new mini from York vertu . From start to finish it was an easy and effortless process . The staff were fabulous and friendly and very accommodating. Picking up our new mini was a wonderful experience - one of the best new car buying experiences we’ve ever had and we are a mature couple who have bought a number of new cars over the years .
August 14, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful review.
We are delighted to hear that your experience at Vertu MINI York was so easy and effortless from start to finish. It's fantastic to know that the team were friendly, accommodating, and made you feel so welcome throughout the process.
We're especially pleased that collecting your new MINI was such a memorable experience and that it ranks among the best new car purchases you've had. Receiving praise like that from customers with many years of car-buying experience is a wonderful compliment to the team.
Thank you for choosing Vertu MINI York. We hope you enjoy every mile in your new MINI and look forward to welcoming you back in the future.
Kind regards,
Keith
Very attentive service
Very attentive service. Clear communication. Gave the impression they wanted to sell us a Mini (which our local dealership didn’t).
August 14, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi David,
Thank you for your review. We're delighted to hear that you received attentive service and clear communication throughout your experience. It's especially pleasing to know that the team made you feel valued and genuinely interested in helping you find the right MINI. We hope you enjoy your new car and thank you for choosing MINI York.
Kind regards,
Danielle
very good ben ben and lucy a great team…
very good ben ben and lucy a great team car is brill have had cars from them in past and will carry on useing them you want a great mini go and see them
July 31, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your fantastic feedback.
We’re delighted to hear that Ben, Ben and Lucy provided such great service and made your experience such a positive one. It’s wonderful to know that you’re pleased with your car and that the team continue to deliver the high standards you’ve come to expect.
Your continued loyalty means a great deal to us, and we’re thrilled to hear that you’ll be returning in the future. We’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Excellent service provided by Harry and…
Excellent service provided by Harry and Lucy. ✅
July 28, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your feedback. We’re delighted to hear that Harry and Lucy provided such excellent service throughout your experience.
I’ll be sure to pass on your kind words to them both.
Kind regards,
Matthew
Cameron Sharpe was absolutely…
Cameron Sharpe was absolutely brilliant. He took over from Becky at Vertu Mini York as she went on Maternity Leave. Cameron was really good at keeping me updated with delivery of my new car and has been amazing subsequently when I went to collect my new car on Friday. I love the car - Mini Countryman C and I was really very happy with the service I received at Vertu Mini. Thank you!!!
July 24, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful feedback. We're delighted to hear that Cameron kept you informed throughout the arrival of your new MINI Countryman and made the collection experience so enjoyable. It's great to know you were happy with the service you received, and we hope you're loving your new car.
Many thanks,
Chloe
Reply from Vertu Motors - MINI York
Hi Graham,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such exemplary professionalism and first-class attention from the team at Vertu MINI York.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
A friendly atmosphere and a…
A friendly atmosphere and a knowledgeable member of staff made the process very easy.
Staff member Ben Ray handled my purchase with care and sorted any issues.
July 18, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Mark,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that the friendly atmosphere and knowledgeable service at MINI York helped make the purchasing process so easy for you.
It’s great to know that Ben Ray looked after you so well, handling your purchase with care and helping to resolve any issues along the way. Your kind feedback will mean a great deal to Ben and the team.
Thank you again for choosing MINI York, and we hope you enjoy your new vehicle.
Kind regards,
Liza.
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