This is now my 4th new mini from Vertu Mini in York. Travelling from Doncaster due to the exceptional service we receive each time. Although our regular contact was out of the business we worked with... See more
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Harry showed us all models we had an interest in and had a great knowledge of each car. He made the process of part exchange for our new car easy and helped us to get the best deal for us.
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We recently got our new car through Carl Baker and couldn’t be happier with the experience. Carl was friendly, professional and genuinely helpful throughout the whole process. He answered all our ques... See more
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I recently purchased a car from Vertu Mini in York and couldn’t be happier with the experience. From start to finish everything was handled professionally and smoothly. The car was exactly as describe... See more
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Company details
About Vertu Motors - MINI York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, MINI, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 3938
4.8
Excellent
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Carl who helped us choose our mini…
Carl who helped us choose our mini clubman in York was friendly, funny and very helpful. The whole experience was pleasant from start to finish. I would be happy to recommend Vertu Mini in York to anybody.
July 9, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your wonderful review.
We're delighted to hear that Carl made your experience so enjoyable with his friendly, helpful and personable approach. It's great to know that everything went smoothly from start to finish and that you're happy with your Mini Clubman.
We really appreciate your recommendation and hope you enjoy your new car.
Many thanks,
Chloe
Excellent service at every stage of the…
Excellent service at every stage of the way. Stacey was amazing and worked tirelessly to ensure I got the car I wanted in the fastest time possible. I can not thank her enough. Loving driving my new mini!
June 16, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Owen,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received excellent service throughout your experience at Vertu MINI York. It’s wonderful to know Stacey went above and beyond to help you secure the car you wanted and kept everything moving as smoothly and quickly as possible.
We’ll be sure to share your kind feedback with Stacey – I’m sure she’ll be thrilled to hear it.
Thank you again for your lovely comments, and we hope you continue to enjoy every mile in your new MINI!
Kind regards,
Kerry
Fantastic customer service!
Fantastic service from Ben and Cameron at Vertu MINI York. I have to say, thanks to these two, this was the best experience I have ever had in purchasing a car, and I’ve owned a few!
Arriving on a busy Saturday afternoon, just for a browse, Ben the Finance Manager kindly looked after me and didn’t tire from showing me various MINIs on the forecourt until Sales Executive, Cameron, became available. By then, I had chosen the car I wanted to test drive. Cameron, what a star! Although it was late afternoon, we were not rushed, and after completing the test drive, I was ready to do the paperwork.
Cameron was very knowledgeable, took his time explaining everything to me, and answered all of my many questions. Nothing was too much trouble. Ben and Cameron, you are both amazing—a massive thank you!
June 13, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your fantastic feedback. We’re delighted to hear that Ben and Cameron provided such outstanding support and made your experience purchasing a car the best you’ve had.
It’s great to know you felt well looked after from the moment you arrived, with no pressure and plenty of time to explore your options. We’re especially pleased that Cameron’s knowledge and patience, along with Ben’s support, helped make everything clear and straightforward.
I’ll be sure to pass on your kind words to them both—they’ll be thrilled to hear your feedback.
Kind regards,
Matthew
Personal friendly service
Personal friendly service. Stacey was very helpful and attentive. Everything was explained well and not rushed. It is my third time of buying a new car here and I cannot fault the dealer in any way.
June 17, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon Olwen,
Thank you for your lovely feedback, it’s great to hear you received such friendly and attentive service and that everything was clearly explained. We really appreciate your continued loyalty.
Kind regards,
Dean
I felt like I was well looked after by…
I felt like I was well looked after by Carl Baker at Vertu Clifton Moor, York, he wasn’t pushy he was very helpful & answered my questions thoroughly nothing was too much trouble & I received a follow up call after collecting my new car to check I was getting on with it ok & if I had any concerns. I would feel confident recommending your company. Thank you.
May 14, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Kelsey,
Thank you for your fantastic 5-star review! We’re delighted to hear that you felt so well looked after by Carl at MINI York.
It’s great to know that Carl provided such helpful and thorough support without being pushy, and that he took the time to answer all of your questions and follow up after collection. Creating that level of care and reassurance for our customers is exactly what we aim for, so your feedback will mean a lot to him and the team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Excellent customer service
May 11, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for sharing your feedback. We’re so pleased to hear you received excellent customer service — it’s exactly the standard we aim to deliver every time. Your comments are truly appreciated.
Many thanks,
Chloe
Excellent service
Extremely helpful staff who went out of their way to explain all procedures, test drive, car controls and personalised set up
May 15, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found the team at MINI York so helpful and that they went out of their way to support you.
It’s great to know that everything was clearly explained, from the test drive to the car controls and personalised set-up—making sure everything is easy to understand is really important to us. Your kind feedback will mean a lot to the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Very good customer service from Vertu…
Very good customer service from Vertu Mini York. Harry was friendly, helpful and not at all pushy and kept me updated throughout the whole process of buying my car. I am loving my electric Mini Cooper! I would highly recommend them.
May 13, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Sue, Thank you for your lovely feedback. We're delighted to hear that you received very good customer service at Vertu MINI York. It’s great to know that Harry was friendly, helpful, and not at all pushy, while keeping you updated throughout the whole process.
Even better to hear that you're loving your electric MINI Cooper — fantastic choice! ⚡🚗
We truly appreciate your recommendation.
Kind regards
Dawn
Absolutely fantastic from start to…
Absolutely fantastic from start to finish, Ben Ray has the knowledge above and beyond most sales guys in the industry. A truly outstanding experience from start to finish, I love my new Mini Countryman.
May 13, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon James,
Thank you for your fantastic review. It’s great to hear that Ben’s knowledge and support made such a positive difference and that your experience was outstanding from start to finish. We’re delighted you love your new MINI Countryman.
Kind regards,
Dean
Ben is an excellent ambassador mini.
Ben is an excellent ambassador for the mini product and customer service. The process was relaxed and easy. This is exactly how buying a car should be. Ben new the products and services and is clearly passionate about the brand.
May 8, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Andrew,
Thank you for your great review. We’re delighted to hear you had such a relaxed and easy experience, and that Ben provided such excellent service throughout.
It’s fantastic to know his knowledge and passion for the MINI brand really stood out and helped make the process exactly as it should be.
We really appreciate your feedback and hope you continue to enjoy your new car.
Thank you, Danielle
The service was Amazing!!
The service from start to finish was amazing! Cameron was my salesperson. We are repeat customers of his. He has been absolutley brilliant. Constantly kept in the loop on the progress of my new purchase. So friendly and willing to go that extra mile for you. Not pushy by any means. Honest and his product knowledge was second to none. Will be back again next time
April 27, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Neil
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that the service was amazing from start to finish. It’s wonderful to know that Cameron continues to deliver such a brilliant experience — being a repeat customer speaks volumes, and we truly appreciate your loyalty.
We’re especially pleased to hear that Cameron kept you constantly informed throughout the process, was friendly, honest, never pushy, and always willing to go the extra mile. His product knowledge and supportive approach are exactly what we strive for, and your kind words will mean a great deal to him and the wider team.
Thank you again for your recommendation, and we very much look forward to welcoming you back next time.
Kind regards
Dawn
Very friendly helpful staff
Very friendly helpful staff. We were able to find a MINI to suit us.All staff were a pleasure to deal with especially Becky.
April 24, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your feedback, Rob. We’re delighted to hear that you found the team friendly and helpful, and that you were able to find a MINI that suited your needs. Becky will be especially pleased to know she made such a positive impression. Your kind comments are very much appreciated.
Kind regards,
Matthew
I always use Vertu Mini York for my new…
I always use Vertu Mini York for my new cars. Customer service is exceptional, nothing is too much trouble. I have had 2 cars now sold by Stacy Booth who is the most helpful person I think I have ever met. She makes it a fantastic experience.
April 20, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Dear Jan,
Thank you for taking the time to share your feedback and for your continued loyalty to Vertu MINI York. We’re delighted to hear that you consistently receive exceptional customer service and that nothing is ever too much trouble.
Your kind words about Stacy Booth are truly appreciated. It’s wonderful to hear that she has supported you with two car purchases and made each experience such a positive and memorable one. Your comments will be shared with Stacy and the wider team.
Thank you again for choosing Vertu MINI York — we look forward to welcoming you back in the future.
Kind regards,
Liza
I felt really looked after
I felt really looked after in the process of getting my car. I’d never driven an automatic before and Ben made sure I felt confident and was very easy to chat to on my test drive so I felt much calmer. The whole experience was very professional and I’d definitely come back for my next car.
April 17, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Dear Niamh,
Thank you for taking the time to share your feedback. We’re delighted to hear that you felt so well looked after throughout the process of getting your car.
It’s great to know that Ben helped you feel confident when driving an automatic for the first time and that his friendly, professional approach made the test drive a calm and positive experience. Creating a supportive and pressure‑free environment for our customers is very important to us.
Thank you again for choosing MINI York — we look forward to welcoming you back when the time comes for your next car.
Kind regards,
Liza
Helpful sales team
Harry wasn't at all pushy, he was knowledgeable and really helpful. He explained all the options and gave us space and time to look and decide. The change over process was simple and straightforward. 😊
April 17, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Hi Jenny,
Thank you for the lovely review. Great to hear Harry was so knowledgeable, helpful and never pushy. Giving you the space and time to decide — while explaining everything clearly — makes such a difference, and it’s brilliant to know the changeover was smooth too.
Kind regards,
Kerry
The whole experience was perfect
The whole experience was perfect. I was made to feel so welcome and valued. Carl was with me every step of the way and was brilliant. Can’t praise them highly enough.
April 13, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you so much for your fantastic feedback. We’re absolutely delighted to hear that your experience was perfect from start to finish and that you felt so welcome and valued throughout.
It’s wonderful to know that Carl supported you every step of the way and delivered such a brilliant experience. Your high praise will mean a great deal to him and the wider team, as this is exactly the level of service we strive to provide.
Thank you again for your kind words and recommendation—it truly means a lot to us.
Kind regards,
Keith
No pushy sales tactics just great, friendly service.
No pushy sales tactics just great, friendly service from Cameron.
April 9, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for your feedback. We’re really pleased to hear that you appreciated the friendly service and our no‑pressure approach. Providing a relaxed and enjoyable experience is very important to us, and your comments are greatly valued.
Kind regards,
Keith
Great Car Buying Experience
This was the best car buying experience I’ve ever had due to Ben who was just excellent! He was friendly, not pushy and understood that the customer experience is what matters most. Highly recommend this dealership and Ben.
April 7, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Thank you for such a fantastic review. We’re delighted to hear that this was the best car buying experience you’ve had, and it’s wonderful to know that Ben played such a big part in that. Providing a friendly, relaxed, and customer‑focused experience is exactly what we aim for, so your comments really mean a lot. We’ll be sure to pass on your kind words to Ben, who will be thrilled by your recommendation.
Kind regards,
Keith
Replacement Mini
We were looking to replace my mini and visited Vertu in York. The customer service was outstanding and Harry Wilcockson was brilliant. He is very knowledgeable and at no point pressurised us to buy which was really appreciated while we made our choice of replacement car.
March 24, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon Helen,
Thank you for sharing your experience. I’m really pleased to hear the team in York made such a positive impression and that Harry’s knowledge and relaxed approach helped you choose your new car comfortably and without any pressure.
I hope you’re enjoying your replacement MINI already.
Kind regards,
Dean
Our 4th Mini
The team at Vertu did a great job. Everything was done professionally and in a friendly and efficient manner. Ben Fay looked after us throughout the process, explaining everything and keeping us up to date at all time. We would certainly use them again, and can highly recommend them to everyone who wants to purchase a fantastic car and service.
March 19, 2026
Unprompted review
Reply from Vertu Motors - MINI York
Good afternoon Graeme,
Thank you for taking the time to share such a positive review. I’m delighted to hear that your experience with the team at Vertu MINI York was professional, friendly, and efficient throughout.
It’s great to know Ben Fay kept you well informed and supported at every stage — that kind of consistent communication really does make the process smoother, and I’m pleased it came across so clearly.
We truly appreciate your recommendation, and it’s fantastic to hear you’d choose us again in the future.
Kind regards,
Dean
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