All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
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This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but yo... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great experience selling on Vestiaire…
Great experience selling on Vestiaire Collective. Highly recommend for seller reach and reliability
August 11, 2026
Reply from Vestiaire Collective
Dear Moussa,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Amazing expérience
Amazing expérience. Customer service is réactive and the passage from chatbot to agent really smooth, when necessary. I higly recommend
August 11, 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Loyalty and good attitude
August 11, 2026
Reply from Vestiaire Collective
Dear Mariana,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Straight forward
August 11, 2026
Reply from Vestiaire Collective
Dear Kristine,
We sincerely appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Excellent experience
August 4, 2026
Reply from Vestiaire Collective
Dear Lorna Gee,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Very fast service
August 11, 2026
Reply from Vestiaire Collective
Dear Sven,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The platform endorses unserious…
The platform endorses unserious sellers, who want to appear like professional sellers with selling multiple articles and then canceling them last minute, so the “sell count” appears next to their profile. There is no way to rate a seller or warn other buyers before they experience the same thing. Untrustworthy.
August 10, 2026
Reply from Vestiaire Collective
Dear Lu,
Thank you for providing us with your feedback.
We understand your frustration regarding the cancellation of your sale. However, we want to assure you that we have thoroughly reviewed the reported profile and confirmed that the account is legitimate, showing no unusual activity or signs of fraud.
Please be aware that we cannot prevent a cancellation, as this decision rests solely with the seller. That being said, such actions can negatively affect the seller's statistics and overall visibility on our platform.
Thank you for your understanding. We are here to support you further.
Best regards,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Alex,
We thank you very much for taking the time to share your feedback with us
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Excellent communication and delivery
The seller responded to my messages on a timely manner and she uploaded extra photos of the product. The apps is very easy to use and I was glad with the delivery notifications.
August 3, 2026
Reply from Vestiaire Collective
Dear Silvia,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Services are well provided but the…
Services are well provided but the selling fee is too high.
August 11, 2026
Reply from Vestiaire Collective
Dear Connie,
Thank you for your feedback.
We are pleased to hear that you had a great experience, and we truly understand your concerns regarding our commission.
We would like to clarify that the selling fees on each item enable us to provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We remain available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Got the shoe i ordered and used once…
Got the shoe i ordered and used once but unfortunately the sole are broken.
August 10, 2026
Reply from Vestiaire Collective
Dear Lasor,
Thank you for bringing this issue to our attention.
We regret to learn that the sole of your shoes is damaged, and we truly empathize with your situation.
Upon review, we noted that your last order for the Salvatore Ferragamo patent leather heels (ref. 67261008) was placed on August 8, 2026, and it is still en route to you. However, if you are referring to the Gucci leather ballet flats (ref. 55936563), please note that this item was delivered on July 30, 2026. This means the 72-hour window for reporting any issues has elapsed, and unfortunately, we cannot accept a return for this item.
In this case, if you choose not to keep the item, you may relist it on your account by navigating to: Me > Orders > Click on the order > Relist the item with an accurate description.
Thank you for your understanding; we are here to assist you further if needed.
Kind regards,
The Vestiaire Collective team
Vesitaire has ridiculous fees but worst…
Vesitaire has ridiculous fees but worst in case customer service. Their authentication team are also poorly trained.
August 11, 2026
Reply from Vestiaire Collective
Dear DC,
Thank you for your feedback.
We truly understand your concerns regarding our commission and our authentication team. We apologize for any inconvenience caused by our customer service.
We would like to clarify that the selling fees on each item allow us to provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
The authenticity of every item sold is our top priority, and we maintain a strict no-tolerance policy toward counterfeit goods. Our team consists of trained specialists in brand identification and verification who conduct thorough assessments following strict guidelines to ensure each item meets established standards. We evaluate factors such as packaging, model details, brand labels, and material lining to verify compliance with brand requirements.
We sincerely apologize for the lack of support you have experienced from our teams. Please know that we are constantly striving to improve our services, and we are here to assist you with your request if it remains unresolved. We invite you to provide us with your order number or item reference so that we can better identify your issue and offer further assistance.
Thank you for your cooperation,
Best regards,
The Vestiaire Collective team
Relatively straightforward selling process
Once the item was sold it was relatively easy to organise postage and shipment of the parcel to the Vestiaire Collective facility in Hong Kong for authentication, before processing and forwarding to the recipient. The only reason I have given four stars was that the navigation around organising DHL for the delivery was initially challenging, however, this was quickly resolved. Payment was also very efficient once authenticity was confirmed.
August 11, 2026
Reply from Vestiaire Collective
Dear Patrina,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we genuinely hope to welcome you back soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mary,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
First time using it to purchase and it…
First time using it to purchase and it was very easy to track the parcel and know what to expect.
August 3, 2026
Reply from Vestiaire Collective
Dear Sophie,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
The inventory is is great condition
The inventory is is great condition, with a huge variety, fast shipping and great communication
August 3, 2026
Reply from Vestiaire Collective
Dear Shakira,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Augusta,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective Team
Delivery was great and also how the…
Delivery was great and also how the transaction was handled.
August 10, 2026
Reply from Vestiaire Collective
Dear Çeljeta,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
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