All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
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Review summary
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Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
1. Seller viewpoint: Fairly easy, and I like buying and selling on Vestiaire. A recommendation: provide sellers with hassle-free scannable QR codes. That would be so helpful and appreciated by so ma... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
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Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Gentile Membro,
La ringraziamo per aver dedicato del tempo a condividere la sua opinione. 😊
Le auguriamo una buona giornata e speriamo di rivederla presto!
Il team di Vestiaire Collective
Very smooth!
July 30, 2026
Reply from Vestiaire Collective
Dear Therese,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Tammy,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Shawn,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I’ve had a very positive experience…
I’ve had a very positive experience selling on Vestiaire Collective. The platform is easy to use, professional and gives sellers a great opportunity to reach buyers who appreciate designer and luxury fashion. I particularly like the quality of the marketplace and the overall selling process. Communication and order management have been straightforward, and I’ve been happy with the experience so far. I would definitely recommend Vestiaire Collective to other sellers looking to sell authentic fashion pieces.
August 8, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
All went smoothly.
August 8, 2026
Reply from Vestiaire Collective
Dear Marie,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Absolutely UNACCEPTABLE (scam??)…
Absolutely UNACCEPTABLE (scam??) experience with Vestiaire Collective.
I shipped my Chopard bracelet on 11 July using the DHL label provided by Vestiaire, and I have photos confirming that DHL accepted the parcel.
After almost a month of waiting for their investigation, I have now been told that the waybill was apparently never sent with DHL — and they are refusing responsibility.
So I am left without my bracelet and without my money, despite having followed their instructions.
Nearly a month to investigate and this is their solution? Completely unacceptable.
August 8, 2026
Unprompted review
Reply from Vestiaire Collective
Dear Susanne,
Thank you for your feedback.
We understand your concerns regarding the shipment issue of the Chopard leather bracelet sold on July 9, 2026. We apologize for any inconvenience this may have caused.
After reviewing your case, we noted that you reached out to us via email to inform us that the tracking had not been updated for over 48 hours and did not show any information. As a result, our team initiated an investigation with the carrier to locate the item. Following their inquiry, they reported that they checked but could not find any record of the item being shipped using their services and are therefore unable to proceed further with this matter.
As mentioned, you did not use our provided shipping label, which makes it difficult for us to track down the item. Please remember that you should only use our provided shipping label.
However, since you contacted us via email and we have escalated your case, our team will assist you through email regarding this matter.
Please feel free to reach out if you have any further questions.
Best regards,
The Vestiaire Collective team
AVOID!
Avoid! The single most unscrupulous company ever. Their customer service is a joke, moreover, their internal review of items is just that internal. Not boasting but my whole life I have worn, carried, used luxury brand items and I know authentic vs. counterfeit. The audacity of this joke of company to tell me their internal people did. A desk top review of the item is a complete farce. They actually told “upon review of the item” we deem it real. Hell, they didn’t even have it back yet! I suggested to send it to the Brand boutique in Miami as I live in Bal Harbour, a stone throw to the renowned Bal Harbour Shops. No response on that. Nobody likes being taken advantage and should not be in a buyer beware situation when they could simply refund me as the item did not meet its description as it was completely faulty as well and I addressed that before even buying as it looked faulty in the pictures but they assured me it 100% operable , it was not. Please AVOID! You will become extremely frustrated and down right pissed!
July 29, 2026
Unprompted review
Reply from Vestiaire Collective
Dear B D,
Thank you for your feedback.
We understand your concerns regarding the authenticity of the item you purchased, and we sincerely apologize for any inconvenience this may have caused.
The authenticity of every item we sell is our top priority, and we maintain a zero-tolerance policy toward counterfeit goods. Items ordered with our authenticated shipping option are thoroughly checked by our trained experts who specialize in brand identification and verification. Their assessments follow strict guidelines, examining various aspects including packaging, model specifics, brand label details, and material lining to ensure they meet the brand's standards. Items that pass through our physical hub receive an authentication tag, which serves as verifiable proof that the item has been expertly checked. For items shipped directly, if buyers have any doubts about authenticity, we promptly bring them to our hub for a complete expert check.
In this case, please reach out to us with your order number, so we can verify it for you and provide clarification.
We are here to assist you if you have any further questions.
Best regards,
The Vestiaire Collective team
I sold an item on Vestiaire Collective…
I sold an item on Vestiaire Collective with pictures of the item true to condition and an apt description. Someone bought the item then after the fact commented on the sale page multiple times asking for a discount and publicly reminding me of her apartment number unnecessarily. She had already purchased it so I said politely that I’d send it to her for the number she agreed to in her purchase. I could tell she was perhaps going to be a bit difficult. Indeed she received the item and complained to Vestiaire Collective that it wasn’t the right quality and sent it back. I don’t hold VC accountable for her difficulty but I don’t appreciate that my time and money ended up being wasted and there was no protection for me as the seller. They just sent it back, didn’t pay me, I was out the shipment money and the wasted time and effort, and they told me my seller rating would go down because of this. I sold the item on another platform and won’t sell on VC again. It’s not worth it.
Update: VC replied to my review and explained that they had an honest review process where they checked the buyer’s photos against the listing themselves. Fair enough. It was in the same condition I’d bought it from from their website two years prior and I was ok with it but we all perceive things differently. It was still not a good experience but more fair than I initially thought according to their policy so I’m changing my rating from 2 to 3 stars. I still won’t buy or sell there in the future.
August 7, 2026
Reply from Vestiaire Collective
Dear Marissa,
Thank you for your feedback.
We understand that the sale of the Balenciaga City leather handbag, sold on July 24, 2026, has been canceled due to a conformity issue. We are sorry for this case.
After reviewing the situation, we found that the item was purchased with direct shipping and sent directly to the buyer without passing through our hub. Once received, the buyer contacted us and reported that it had more defects than what was visible in the photos, including rusty hardware and wear on the side. Our team examined the evidence provided by the buyer and compared it with the listing description and photo before accepting the return of the item.
According to our return policy, if an item does not match its picture and description, we are required to accept its return and refund the buyer. The item is already in your possession; therefore, a payment option is not available.
Please check the following link regarding our return policy: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Please note that we treat sellers and buyers equally; however, we must adhere to our policy. Regarding ratings, when your account is no longer eligible for a badge, it will be removed automatically. To avoid this issue, we kindly invite you to add all necessary information in your description.
We remain available for any further questions or requests.
Best regards,
The Vestiaire Collective team
The merchandise is as advertised
The merchandise is as advertised. Luxury goods at the fraction of the cost. Anyone looking to save on designer goods this is your forever app!
August 8, 2026
Reply from Vestiaire Collective
Dear Laverne,
Thank you for taking the time to share your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Octavian,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I agreed a sale price I was happy with…
I agreed a sale price I was happy with and the payment after the item was delivered was fast.
August 8, 2026
Reply from Vestiaire Collective
Dear Emma,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Very swift to resolve any issues…
Very swift to resolve any issues relating to courier dispatch and also very courteous manner during communication
August 7, 2026
Reply from Vestiaire Collective
Dear Sharon,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Viktorija,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Connie,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
You lose a lot of money because of the…
You lose a lot of money because of the fees taken by the app, it’s too much. The procedures are so long. Like it took 20+ day from the selling to processing the Payment. ( still i haven’t received it yet). To be completely constructive and honest, i’d prefer to buy and sell via Vinted
August 8, 2026
Reply from Vestiaire Collective
Dear Jay,
Thank you for raising this issue.
We understand your concerns about selling fees and payment delays, and we apologize for any inconvenience.
The selling fees for each item allow us to provide a free shipping label and insures packages across over 40 countries.
The amount you receive as a seller is shared during the deposit and when a Member places a price offer. Selling fee rates depend on the item's price.
You can view our complete chart here: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Please remember that payments are made 72 hours after delivery for items sold via direct shipping. For authenticated shipping, payment is processed after the item is shipped to the buyer and verified by our experts.
Regarding the Alexander McQueen Hybrid sandal (ref. 66119748), your payment was issued today and will appear in your account within five working days.
Thank you for understanding. We’re here if you need more assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Patrick,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Authentication isn’t legit.
The process was simple but I’m pretty positive the bag I received is a fake. I paid extra for authentication so I am frustrated and hesitant to purchase from here again. I removed the tag shortly after receiving it so I’m out of luck. The feel of the leather is just not there. I have a real new and smaller version of the purse, same leather, and can feel a significant difference.
July 9, 2026
Reply from Vestiaire Collective
Dear Megs,
Thank you for informing us about this issue.
We regret to hear that you have doubts regarding the authenticity of the Loewe Flamenco leather handbag (ref. 67983933) that you purchased from us.
After our review, we would like to confirm that your item was sent through authenticated shipping, ensuring it was carefully inspected before reaching you. Our team has verified that the item meets all necessary compliance criteria for the following aspects:
- Model: compliant
- Finishes: compliant
- Brand label: compliant
- Metallic parts: compliant
- Material-Lining: compliant
If you continue to have concerns, please do not hesitate to reach out to us via email or chat, so we can assist you further. Additional information on how to report this issue can be found at this link: https://faq.vestiairecollective.com/hc/en-gb/articles/360006794218-Buyer-I-want-to-return-an-item-that-doesn-t-match-its-description
Thank you for your understanding; we are here to help with any other questions you may have.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jackson,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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