All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
Company replied
This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but yo... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The app is super easy to navigate
The app is super easy to navigate, which I really appreciate. The filtering options make it easy to find exactly what I’m looking for, and I love that I can save my previous filters for later.
I’ve already placed two orders through the app, and so far, I’ve had a great experience. The products are legit, and the photos accurately represent what you’re getting, which is especially important when purchasing designer bags.
I also really appreciate the option to add an extra layer of authentication protection for only $15, giving you additional peace of mind that your bag is authentic.
Once your order ships, tracking is available directly through the process, so you can easily follow your bag while it’s in transit. Overall, I’ve been really happy with my experience and would definitely recommend it!
August 6, 2026
Reply from Vestiaire Collective
Dear Jessie,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Good Experience
Easy to purchase, easy to search for goods on website. Detailed emails received of process of inspection and shipping after purchase. Item was as described.
July 22, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Frye white leather boots
I managed to buy my friend a pair of boots that she had been trying to find for over 2 years. The boots were a fabulous price and listed as leather and unused and arrived true to the description. Iwas worried as i had never heard of the company prior to my purchase. Also i had a couple of questions and received responses from the seller and the company. I'm very happy and would purchase again from Vestiaire.
August 9, 2026
Reply from Vestiaire Collective
Dear Melita,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Great process to add listings
Great process to add listings, smooth verification and fast payment
April 17, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
The Best service 🙌
August 9, 2026
Reply from Vestiaire Collective
Dear Olexandr,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
The platform informed me that i have…
The platform informed me that i have received my parcel which was not true. It was marked like that in the system, and i have received it 3 days later. Customer service was supportive however.
August 1, 2026
Reply from Vestiaire Collective
Dear Antonija,
Thank you for your feedback.
We understand that you were informed that the Gucci Cloth ballet flats purchased on July 30, 2026, had been delivered earlier; however, you received them two days after the notification.
First of all, we apologize for the confusion regarding the notification. We understand how important it is to receive accurate information. Nevertheless, we're glad that you received the item despite this issue.
For any future purchases, if you encounter a similar situation, please contact us as soon as you receive an incorrect notification so we can reach out to our relevant team to initiate an investigation.
We are here for any further questions or requests.
Best regards,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Jojo,
Thank you for your feedback.
We understand that you are waiting for your Louis Vuitton Time Out leather trainers purchased on July 29, 2026. We apologize that the item has not been delivered yet.
After checking, we found that the item has been shipped via direct shipping, and upon reviewing the carrier's website, we see that there is an update less than 48 hours old, so there is no issue. Please note that the carrier does not provide updates over the weekend; therefore, if there is no update after 48 hours, you can contact us.
Please be aware that the delivery date we provide is only an estimated timeline. The exact delivery speed depends entirely on the carrier's operations and any unforeseen events that may occur during transit. While we strive to send items to carriers as quickly as possible, we do not have control over their final delivery schedule.
We remain available should you have any further questions.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Umberto,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective team
Find the It-pieces you ones missed!
Nice offers - here you find the pieces you missed to buy. Is fun to search and always an inspiration. Good serice - good experience.
May 21, 2026
Reply from Vestiaire Collective
Dear Gerzo,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Anon,
Thank you for your feedback regarding your Balenciaga Velvet dress. We are sorry to hear that it did not meet your expectations.
We regret to learn that you did not receive the support you expected from our teams.
Upon reviewing your case, we found that you reported an issue with the dress's condition on 29/06/22, and our team responded promptly by offering a return option. However, you chose not to return the item and decided to keep it instead.
We appreciate your understanding and are here for any further assistance.
Best regards,
The Vestiaire Collective team
I’m absolutely IN LOVE with this app❤️
I’m absolutely IN LOVE with this app❤️
To me it’s a must when looking to find fashion pieces that are no longer in the market✨
So so reliable, easy to use and with a huge variety of rare items so worth checking out.
Will for sure keep coming back to it⭐️10/10
August 9, 2026
Reply from Vestiaire Collective
Dear Jorge,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Gabriele,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective team
Easy uncomplicated purchase
Easy uncomplicated purchase
Efficient communication
Delivery well tracked
Item was as described and excellent quality
July 23, 2026
Reply from Vestiaire Collective
Dear Julie,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Deeply Disappointed
Overall, I am extremely disappointed with Vestiaire Collective lately.
When I first joined the platform, I had quite a few items to sell and there was genuine activity. Nowadays, even though I keep my prices low and believe they are already very reasonable, I constantly see people trying to bargain until they practically insult the value of the item. Of course, I do not accept this, and as a result, I am making very few sales.
And as if that were not enough, many people seem to have forgotten even the most basic rules of courtesy. They message you, ask questions, make offers, and then simply disappear without even bothering to give a basic response.
As for Vestiaire Collective itself, my impression is that the platform is constantly on the buyers’ side, while sellers are often treated as if they are the ones who have to constantly justify themselves or pay the price. Even a small mistake or inaccuracy in an item’s description can end up costing the seller disproportionately.
Unfortunately, I remain part of this community because, at the moment, I need to sell some of my belongings. Otherwise, I probably would have left a long time ago.
My response:
Dear Vestiaire Collective Team,
Thank you for your response, but unfortunately, it still does not address the actual issue I raised.
I am not asking you to explain your policy to me. I understand your rules perfectly well. I am questioning whether those rules are fair to the people who actually provide the products that make your marketplace possible.
Sellers deserve to be treated with the same level of respect and consideration as buyers. After all, Vestiaire Collective earns a substantial commission from every successful sale. The seller is not simply a user of your platform, the seller is part of the reason your platform generates revenue in the first place.
Yet the current system places almost all of the inconvenience on the seller. A buyer can make an offer, have it accepted, and then simply decide not to proceed, without any obligation or consequence. Meanwhile, the seller has spent time negotiating, potentially rejected other interested buyers and effectively put the item on hold for nothing.
This is not a balanced marketplace.
And telling sellers to simply disable the “Make an Offer” function is not a meaningful solution. If a feature creates an unfair dynamic, the responsibility should be on the platform to improve that feature, not on sellers to stop using it.
The same principle applies to returns. Repeating the existing policy does not make it fair. Sellers who provide the inventory and generate commission for the platform should not feel that they have considerably less protection than buyers.
I have been using Vestiaire Collective for a long time, and I have seen a noticeable deterioration in the selling experience. Excessive negotiation, unrealistic offers, buyer discretion and policies that consistently favour the buyer are making the platform increasingly frustrating for sellers.
A marketplace cannot function without sellers.
If Vestiaire Collective expects sellers to continue providing high-quality inventory and paying substantial commission on every sale, then sellers should also be treated as valuable clients whose time, effort and interests deserve genuine consideration.
I am not asking for an exception to your rules. I am asking you to reconsider whether the rules themselves are still fair and sustainable from the seller’s perspective.
Please forward this feedback to the appropriate team rather than sending another standard explanation of the existing policy.
Best regards,
Stella
August 9, 2026
Reply from Vestiaire Collective
Dear Stella,
Thank you for your feedback and for sharing your experience with us.
We understand your concern regarding the "Make Me an Offer" feature.
According to our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it’s important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires and the item remains available for sale.
For more information on this topic, please visit our dedicated FAQ: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
If you would prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps: Log in > Listings > Settings > Offers
Additionally, we maintain strict listing standards to ensure fair treatment across our platform. Sellers are encouraged to provide thorough descriptions to avoid post-sale issues.
As per our policy, If a return is unlocked or authorized by our team, sellers have a 72-hour window the same as buyers evaluating an item to contest the decision if they find the return was approved in error.
We appreciate your understanding of this matter. If you need any further assistance, please do not hesitate to reach out.
Best regards,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Hello Fatuma,
Thank you for your feedback.
We are sorry that you have not yet received your item.
Upon verification, we note that you are referring to your Burberry shirt under reference number 68394805.
We see that you have already contacted us by email regarding this issue, and an investigation is currently underway to locate the item.
Our team will provide you with an update on this within 7 days.
We will keep you informed on the progress of this investigation via email.
Thank you for your patience and understanding.
The Vestiaire Collective team
I had an exceptional experience
I had an exceptional experience with the item I purchased. From the moment I placed my order, the seller was incredibly helpful and polite, keeping me informed with timely updates about the status of my purchase. I appreciated their attention to detail and commitment to customer service. The item arrived promptly, and it exceeded my expectations in terms of quality. Overall, I am very satisfied with my purchase and would definitely choose to buy from this seller again in the future.
July 27, 2026
Reply from Vestiaire Collective
Dear Abdulla,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Marian,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Lovely bag
Lovely bag! As described. I love the size of it and the fun lego Mondrian design. I was kept in the loop during the authentication and shipping process. Thank you!
July 29, 2026
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I have been using Vestaire from more…
I have been using Vestaire from more than a year as a buyer and a seller. I'm overall happy with experience. I took one Star away as I think their seller fees are too high, comparing to some other seller platforms on the market.
July 17, 2026
Reply from Vestiaire Collective
Dear Aleksandra,
Thank you for your feedback.
We are pleased that you had a great experience with us, and we truly understand your concerns about our commission.
For sellers, this means increased visibility and higher demand for your pieces.
We recognize that a 7% increase in commission is significant. The reasoning behind it is straightforward: a more active marketplace leads to faster and more frequent sales. More buyers result in more purchases, which increases the chances of your items finding new homes.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We’ll be available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Peggy,
Thank you for your feedback.
We completely understand your concerns regarding the selling fees and buyer service fees.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
The buyer service fee covers essential services like guaranteed delivery, online inspection, physical authentication, free relisting, always-on customer support, and our services for managing all paperwork involved in your order from customs and border authorities to international shipping.
Please check the following link regarding buyer service fees: https://faq.vestiairecollective.com/hc/en-us/articles/18378951869585-Buyer-What-is-the-Buyer-Service-Fee
We’ll be available for any further questions or requests.
Best regards,
The Vestiaire Collective team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.