All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
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Review summary
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Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
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This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but yo... See more
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Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear Samantha,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Ruta,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
high buying costs and selling but great audience
This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but you do get a wider audience.
July 14, 2026
Reply from Vestiaire Collective
Dear Mrs. Kirkamo,
Thank you for your feedback. We understand your concern regarding the buyer service fees and the selling fees.
We would like to clarify that buyer service fees are fixed across all transactions; they are essential for funding the high-quality services we provide to every buyer, including:
- Guaranteed delivery tracking
- Thorough online inspection and physical authentication
- Free relisting in case of return
- 24/7 customer support via chat and email
For more details, we invite you to visit our dedicated FAQ page:
https://faq.vestiairecollective.com/hc/en-gb/articles/18378951869585-Buyer-What-is-the-Buyer-Service-Fee
Regarding our commission fees, these are applied per item to help us provide you with free shipping labels and comprehensive package insurance for sellers in over 40 countries. This enables you to ship with confidence, knowing your items are protected throughout the process.
You can find a full breakdown here:
https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Thank you for your understanding, and we remain at your disposal should you have any further questions.
Best regards,
The Vestiaire Collective Team
Great collection of clothes
Great collection. Good communication. Subtle prompt to seller to avoid delay in postage. I like the option to have extra verification
August 7, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Excellent
Excellent. If I have some problems, for example, with my order or selling, the customer service is always in touch.
August 3, 2026
Reply from Vestiaire Collective
Dear Anna,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
I bought a fake bathing suit
I bought a fake bathing suit, took photos of the cheap elastics protruding between the seams, the label was sewn in CROOKED which had clearly been taken from another item as the stitching was also a different color and the label was very worn out. This item was stated as “Never Worn” meaning it should be in near pristine condition. There were yellow marks on intimate areas for starters. So I sent it back and they tell me it’s real. It’s not. I have multiple photos of the thin material, resewn in crooked label and elastics showing everywhere. To say this was “authenticated” by a real person is flat out misleading. If they are unable to tell apart a flimsy, bathing suit with a crooked label sewn in from a real Valentino bathing suit, I would be deeply concerned about how they authenticate watches, jewelry, high end bags and shoes.
I am filing a claim with my credit card and showing them the photos of the crooked sewn in label as well as all the white elastics sticking out between the red seams.
That same order i also ordered sunglasses, they never shipped. I was refunded for those. So both items I ordered either never shipped or were fake.
How embarrassing and disappointing. What is the point of all the fee’s ?
Looking forward to the AI response as I have yet to deal with an actual person.
July 26, 2026
Unprompted review
Reply from Vestiaire Collective
Dear Carly,
Thank you for bringing this issue to our attention.
We regret to learn that you have concerns regarding the authenticity of your Valentino Garavani one-piece swimsuit (ref. 69156789).
After a thorough review, we can confirm that our authentication team has examined the item and verified its authenticity based on several factors:
- The materials and lining are in line with the expected period
- The brand typography on the label is consistent with that era
- It is marked as made in Italy, matching the brand’s manufacturing timeline
- The composition label aligns with what is typical for this model
- The finishes and stitching reflect the characteristics of this vintage period
- The metal components are authentic, and the logo remains intact
As a result, they rejected the returned of your item. The item is currently available in our inventory; however, it will be relisted under your account.
If you prefer, we can arrange for the return of the item to you; please let us know your preference.
Thank you for your understanding. We are here to assist you further if needed.
Kind regards,
The Vestiaire Collective team
My seller was very responsive and…
My seller was very responsive and reactive. It made a big difference.
August 7, 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Beckaroo,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Excellent service
Excellent service, and a beautiful purchase, l couldn't be more happy.
July 31, 2026
Reply from Vestiaire Collective
Dear Michelle,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective Team
I got an excellent deal on Bottega…
I got an excellent deal on Bottega boots. Searching for what I was looking for was very easy and user friendly. The seller of the boots was easy to communicate with and the listing for the boots was accurate. Great experience overall.
August 7, 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Barbara,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
AVOID AT ALL COSTS
AVOID AVOID. Unprofessional, fakes, refuse to refund.
Item arrived broken and dirty. Not as described. If i knew it was like this I WOULD NEVER ORDER IT. IT WAS 1000$!!!! WHY WOULD I WANT TO SPEND 1000$ ON BROKEN DIRTY ITEM?!!
LISTEN TO THESE REVIEWS!!! Vestiare collective is a HORRIBLE COMPANY AVOID AT ALL COSTS. THEY LOVE TO BLAME BUYERS SO THEY CAN KEEP THEIR MONEY, DONT TAKE ANY RESPONSIBLE. I will continue to spread awareness how vestiare collective really is. They are evil. This won’t be my last review.
August 7, 2026
Unprompted review
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback regarding your Chanel Long necklace. We understand your concerns about the results of the second inspection.
Please know that we take compliance matters very seriously. Following your report on the condition of the item, a return for a second inspection was authorized.
After receiving the item back, our Quality Control team conducted a thorough re-inspection and confirmed that the item matches the seller's description. Since the item has been verified as compliant, we are unable to process a full refund.
Furthermore, the item is currently on its way back to you, and rest assured that you will be notified once it arrives.
As you dispute the outcome of the second check, our team has escalated your case to our resolution team for further review, and we are currently awaiting their feedback. Please be assured that you will be notified through the email you used to contact us once we hear back from them.
Thank you for your understanding. We are here to assist you further if needed.
Best regards,
The Vestiaire Collective team
Everything I bought from you was…
Everything I bought from you was exactly as you described
August 7, 2026
Reply from Vestiaire Collective
Dear Angela,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Maria,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Great experience
Excellent items and really easy to purchase. My shoes were exactly as described. Super happy!
August 7, 2026
Reply from Vestiaire Collective
Dear Giles,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day ahead and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Sarah,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Violet,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
All my listings are purchased from…
All my listings are purchased from reputable fine retail stores. They are all originals yet your authenticity person has flagged the shoes snd not listed my Longchamp bag
Listing and sales are very good
August 7, 2026
Reply from Vestiaire Collective
Dear Janis,
Thank you for your feedback.
We are glad to hear that you had a great experience. We understand that your Chanel leather heels sold on August 2, 2026, have been flagged following a physical inspection, and the listing for the Longchamp cloth handbag has been rejected.
Upon review, we found that the item was shipped to our hub and inspected by our team. They discovered that the item had been resoled, which was not mentioned in the description. Consequently, our team informed the buyer so she could negotiate, and she accepted it; therefore, the item has been shipped to her. Rest assured, you will be notified once the item is delivered.
Regarding the Longchamp cloth handbag, we noted that it was rejected due to questions about its authenticity. To resolve this issue, please reach out to us with the original invoice of the item so we can escalate your case.
We are available for any further information you may need.
Best regards,
The Vestiaire Collective team
Very professional.
August 7, 2026
Reply from Vestiaire Collective
Dear Christiana,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Easy and convenient vintage shopping
Easy, convenient and sustainable way of shopping wonderful, vintage gems. Found the most beautiful YSL sandals and the seller was super kind and had short response time. Great first experience with Vestaire!
August 7, 2026
Reply from Vestiaire Collective
Dear Sine,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
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