Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Rang company as had some queries around the prescription. Member of staff I spoke to was very helpful and was able to take payment there and then and arrange the despatch of my dogs medication. I was... See more
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Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quic... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from VetMedi.co.uk
Thank you for your wonderful 5-star review! We're delighted to hear that you were happy with the customer care you received from Vet Medi. Providing friendly, helpful support is just as important to us as delivering your pet's medication quickly and reliably, so your kind feedback means a lot. Thank you for choosing Vet Medi, we look forward to helping you and your pet again in the future.
I found them very helpful &…
I found them very helpful & understanding,Would recommend them for your meditation,
July 29, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our team helpful and understanding. Providing friendly, compassionate service is something we take great pride in, so your kind words really mean a lot to us. Thank you for recommending Vet Medi for pet medication, we truly appreciate your support and look forward to helping you and your pet again in the future.
Very easy ordering process and the…
Very easy ordering process and the product arrived safely packaged and chilled. Very good price compared to what the vets are charging.
July 28, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us such a fantastic 5-star review! We're delighted to hear that you found our ordering process easy and that your product arrived safely packaged and properly chilled. It's also wonderful to know that you found our prices to be great value compared to those at your vet. We work hard to provide a convenient, reliable, and affordable service without compromising on quality. Thank you for choosing Vet Medi, we look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review! We’re delighted to hear that you found ordering your pet’s prescription quick and easy. We’re always working to make the process as simple and convenient as possible for pet owners. Thank you for choosing Vet Medi, we really appreciate your support!
You give prompt service
You give prompt service, including prompt refund to myself. Very impressed with Vetmedi.
July 29, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were impressed with our service. Providing prompt order processing and, where needed, quick refunds is all part of the high standard of care we aim to deliver to every customer.
We really appreciate you taking the time to share your experience and thank you for choosing Vet Medi. We look forward to helping you with your pet's prescription needs again in the future.
Great service
Great service . Even when I make an error , it’s corrected and sorted by you
Many thanks
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your 5-star review!
We're delighted to hear that you've had a great experience with our service. Mistakes can happen, and we're always happy to help get everything sorted as quickly and smoothly as possible.
Your kind words mean a lot to the team, and we really appreciate you taking the time to share your feedback. Thank you for choosing Vet Medi – we're always here to help whenever you need us.
Reply from VetMedi.co.uk
Thank you for your wonderful 5-star review!
We're so pleased to hear that your order arrived quickly and that everything was just as it should be. Providing a fast, reliable service is something we work hard to achieve, so it's great to know we met your expectations.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping with your pet's prescription needs again in the future.
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a fantastic 5-star review!
We're delighted to hear that you were pleased with both our prompt service and our competitive prices. We strive to provide great value alongside fast, reliable service to help keep your pets healthy.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to serving you again in the future.
Excellent fast and well communicated…
Excellent fast and well communicated service. Thank u
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were happy with our fast service and clear communication. We know how important it is to keep our customers informed throughout the process, so it's wonderful to know this made a positive difference to your experience.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you with your pet's prescription needs again in the future.
Pet medicine
Very helpful when I was having problems uploading my prescription the price is very reasonable and didn’t take too long to arrive
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to help when you experienced difficulties uploading your prescription. We understand that these things can sometimes be frustrating, so we're always happy to provide support and make the process as smooth as possible.
It's also great to know that you were pleased with our competitive prices and the delivery time. Thank you for choosing Vet Medi and for taking the time to share your experience. We look forward to helping you with your pet's prescription needs again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our service prompt and helpful. Providing fast, friendly support is something we pride ourselves on, so it's great to know we met your expectations.
Thank you for choosing Vet Medi. We really appreciate your support and look forward to helping you with your pet's prescription needs again in the future.
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you consistently receive great service and value from Vet Medi. Providing reliable service alongside competitive prices is at the heart of what we do, so your feedback means a great deal to us.
Thank you for your continued support and for choosing Vet Medi. We look forward to helping you with your pet's prescription needs for many years to come.
Very easy to order using a prescription…
Very easy to order using a prescription
Great price
Excellent delivery
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found it easy to order using your prescription and that you were pleased with our competitive prices and excellent delivery service. We work hard to make the ordering process as simple and convenient as possible while providing great value and reliable delivery.
Thank you for choosing Vet Medi and for taking the time to share your experience. We look forward to helping you with your pet's prescription needs again in the future.
Straightforward process delivery was as…
Straightforward process delivery was as expected. Easy company to deal with and best price for the item I needed.
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our ordering process straightforward and that your delivery arrived as expected. It's also great to know that you found us easy to deal with and were pleased with our competitive pricing.
Your feedback means a lot to us, and we're grateful you chose Vet Medi for your pet's prescription needs. We look forward to serving you again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're pleased to hear that you were happy with our pricing and that the product is working well for your pet. Providing affordable, reliable prescription services is very important to us, and we appreciate you taking the time to share your experience.
Thank you for choosing Vet Medi. We look forward to supporting you and your pet's needs again in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that you had a good experience with Vet Medi and that our service met your expectations.
We’re always looking for ways to improve and would love to know what we could do in the future to make your experience a 5-star one. Your feedback helps us continue to provide the best possible service for you and your pets.
Thank you for choosing Vet Medi!
This is my second order of prescription…
This is my second order of prescription meds for my horse. My vet forwarded my prescription , the company were prompt at fulfilling my order. As a repeat prescription, I simply had to tick that the company had seen a previous script. My orders have been processed and received with the minimum of red tape. Would certainly recommend VetMedi.
July 28, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your second order with Vet Medi was just as smooth and straightforward as your first. We aim to make the prescription process as simple and hassle-free as possible, while ensuring orders are processed promptly and efficiently.
It's great to know that our repeat prescription process helped make things easier for you. Thank you for your kind recommendation and for trusting Vet Medi with your horse's medication needs.
We really appreciate your continued support and look forward to helping you again in the future.
My order always arrives within a few…
My order always arrives within a few days, very reliable.
July 28, 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We’re really pleased to hear that your orders are arriving within a few days and that you find Vet Medi to be a reliable service.
Providing a smooth and dependable experience for you and your pets is very important to us. We’d love to know what we could do in the future to make your experience a 5-star one, your feedback helps us keep improving.
Thank you for choosing Vet Medi!
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our ordering process easy and that your delivery arrived smoothly. We work hard to make getting your pet's prescriptions as simple and convenient as possible.
Thank you for choosing Vet Medi and for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.
Easy to buy on prescription but very…
Easy to buy on prescription but very slow delivery
July 28, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review. We’re pleased to hear that you found it easy to purchase your pet’s prescription through Vet Medi.
We’re sorry to hear that your delivery was slower than expected. We understand how important it is to receive your pet’s medication promptly, and we’re always working to improve our delivery experience.
We’d really appreciate any further feedback on what we could do to make your experience a 5-star one in the future. Thank you for choosing Vet Medi, and we hope to provide an even better service next time.
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