V.GAN Reviews 

161
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and exceptional comfort, often noting how well-made they are and how good they look. Many people found the shoes and sandals comfortable from the first wear, often exceeding their expectations. The ordering process and delivery service are consistently highlighted as very fast and efficient, with items often arriving quickly and well-packaged. However, some customers noted issues with sizing, finding products to be too small or not true to size, which sometimes led to difficulties with fit. Additionally, a few other people also felt that the returns process was problematic, mentioning unexpected customs fees or difficulties with return labels and being charged for returns.

What people talk about most

Product

Customers generally express high satisfaction with the products, frequently highlighting their comfort,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made from... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Price

Clients share positive opinions on price, often highlighting the reasonable and great value of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my vegan pewter sandals. Great design and very comfortable from day one, no wearing in. Ordering and delivery were easy and very quick. Great value for money. Over the moon, will d... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of men Taro Footbed last week on sale first time last week. Arrived on time. Very comfortable to wear. Well made. Quality material. Far better than some branded plastic crocs in my opini... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and the product arrived as expected. Really nice product that is very well made from top quality material. Plus it's always good to know you're not harming animals with your clothing... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore my Brogue Boots! They're stylish, quality, very comfortable & have drawn complimentary remarks from total strangers! The boots were received well protected & packaged, and the servic... See more

Company replied


Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Sportswear Store
  5. Women's Clothing Store

Written by the company

We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(161)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Just great

Super comfy, gorgeous, very nice quality, nothing else to add.

PS: I love that the soles have good grip!

January 15, 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear Andrea.

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Rated 5 out of 5 stars

Absolutely love these boots

Absolutely love these boots! They’re comfortable, stylish, and I’m so happy they’re vegan. Great quality — would definitely recommend.

January 14, 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you for the great review

Rated 5 out of 5 stars

Great Vegan shoes!

Really happy with my Women’s Taro shoes- super comfy on the first couple wears. They arrived quickly and packaged nicely.
I’ve already recommended them to a friend who had bought a pair too!

January 8, 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear!

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Rated 1 out of 5 stars

Lost return and won't refund

Bought some mule type shoes from them in September, when they arrived they were too small, sent back using the enclosed returns label via Royal Mail tracked delivery, V.GAN are saying they never received them and Royal Mail are saying they delivered them. Neither will take responsibility or give me my money back so I am down £50 plus the cost of the tracked return! I have to say I'm not impressed and won't be buying from them again

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Look great and packaged beautifully

Received my shoes today and they look great, seem comfortable (but haven't really worn them yet) and they were packaged beautifully.

January 2, 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Nice to hear. Thank you.

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Rated 5 out of 5 stars

Great style in every detail

Great style, they look terrific in every detail including the beautiful lining. Solid design with practical soles for walking and gripping.

December 21, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Super pleased you're happy.

Rated 5 out of 5 stars

Shoes are beautiful and very comfy

Shoes are beautiful and very comfy.

I would have appreciated a notice during checkout that I would have to pay import taxes (they were quite high). But not a big deal

December 26, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

I've noted your observation

Rated 4 out of 5 stars

Good quality

Good quality, lets see how long they last. The previous pair was flimsy, soles broke within a few months of use. I returned them and received a refund, which I feel was fair.

December 19, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you for the 4 star review.

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Rated 5 out of 5 stars

Luxurious and Animal Friendly

I love the range of what V.GAN has curated. So many lovely things that align with my values. And the service level is great - excellent shipping and customer service. Definitely my new go to webstore for 2026!

December 12, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Really pleased to see you're so happy with what we're doing. Thank you.

Rated 5 out of 5 stars

Fantastic boots

Fantastic boots, so comfy and provided peace of mind that they are free from any animal cruelty

December 7, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

That's the mission we're on.

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Rated 5 out of 5 stars

Lovely looking shoes

Quick and efficient delivery
Beautifully packed
The shoes look lovely
They are a gift so not been worn yet
I am hopeful that the recipient will be very pleased

December 11, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

I'm sure they will be Julie.

Rated 5 out of 5 stars

I love my new slippers

I treated myself to some new cosy Date Mule slippers! They are SO comfortable, I absolutely love them! 😗👌

December 7, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Alison for the kind review.

Rated 5 out of 5 stars

Very well made, comfortable boots

Very well made, comfortable boots. I have quite wide feet & was worried the boots would be too narrow for me. They fit perfectly & I hope they last because they're great.

December 9, 2025
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Phil for the kind review.

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