First time ordering from this company. Ordered some sink plug washers and advised it would take up to 5 weeks delivery They arrived in a week. Well done
Company replied
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Review summary
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Based on these reviews
I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.
Company replied
Seems straight forward enough.. will give another rating when item is received
Company replied
I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service
Company replied
Company details
Written by the company
Customer service: available 24 hours a day, 7 days a week via a live chat or a contact form: https://vicedeal.com/pages/service#/contact
Contact info
Hong Kong
- vicedeal.com
3.9
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thoroughly recommend.
I've dealt with Vicedeal previously and had zero issues at all. I have no doubt that this order will be as easy and fault-free as that transaction was. Thoroughly recommend.
April 7, 2026
Unprompted review
Reply from Vicedeal
Hi Al Reid,
Thank you for your review.
Great to hear you had a positive experience before and appreciate your recommendation.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Quick find the items and applying to…
Quick find the items and applying to have it. That is great things.
April 7, 2026
Unprompted review
Reply from Vicedeal
Hi Reza Fereidouni,
Thank you for your review.
Nice to hear you found the process quick and easy.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
The experience was easy and…
The experience was easy and uncoplicated. I was able to check reviews.
April 6, 2026
Unprompted review
Reply from Vicedeal
Hi Janneth Davies,
Thank you for your review.
Nice to hear your experience was simple and uncomplicated.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
I've ordered and paid but have not…
I've ordered and paid, the e-mail order confirmation arrives a few minutes later. Looking forward to getting my order.
April 6, 2026
Unprompted review
Reply from Vicedeal
Hi Stahlkopf Carl,
Thank you for your review.
Nice to hear everything went smoothly with your order so far. We hope your delivery arrives soon.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
So quick and efficient
So quick and efficient. Always use this method for any purchase, large or medium. Thanks very much. Alastair
April 5, 2026
Unprompted review
Reply from Vicedeal
Hi alastair ferguson,
Thank you for your review.
Great to hear the process was quick and efficient.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Good service
I did receive a item which I wasn’t satisfied with but this was resolved very quickly and I was issued with a discount code for the price of the item plus25% which was great top service
April 1, 2026
Unprompted review
Reply from Vicedeal
Hi Richard Radcliffe,
Thank you for your review.
Glad to hear your issue was resolved quickly and you were satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Petre Leuce,
Thank you for your review.
We hope everything turns out well and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Ivan,
Thank you for your review.
Great to hear you are satisfied with the service.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Aver,
Thank you for your review.
We are sorry to hear about your experience. Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Very long Delivery time
After i placed a order i got a email that the delivery can take up to 25 Days and there is no way to cancel the order. Make it clear on the order form what the delivery date is. If i had time to wait 25 Days i would order from Temu or Alibaba that are both cheaper then Vicedeal.
Edit: After i put this review Vicedeal replyed , saying that there is a clear delivery date at the product page, wich is a obvious lie, as i mentioned in this review, you only get to find out about the delivery date after payment accompanied with the messsage that you can not cancel the order. Judge for yourself when ordering.
April 4, 2026
Unprompted review
Reply from Vicedeal
Hi Mustafa Elkharoiti,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Just ordered my first item
Just ordered my first item, will now wait for delivery date and see how the service is.
April 4, 2026
Unprompted review
Reply from Vicedeal
Hi Steve Bebbington,
Thank you for your review.
Nice to hear your first experience with ordering went smoothly. We hope the delivery meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi Martin Blackmore,
Thank you for your review.
Nice to hear you are satisfied and decided to order more.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
No confirmation of order
No confirmation of order. No delivery date. No email confirmation. I think I’ve been scammed.
March 30, 2026
Unprompted review
Reply from Vicedeal
Hi ewan roberts,
Thank you for your review.
We are sorry to hear about your concerns. Please check your spam folder for confirmation emails, it may be lost there. Feel free to share your order details so we can find it and update you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Cheap price
April 1, 2026
Unprompted review
Reply from Vicedeal
Hi Sanghaji,
Thank you for your review.
Nice to hear you are happy with the price.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Easy to place order and previous deals…
Easy to place order and previous deals were fine.
April 1, 2026
Unprompted review
Reply from Vicedeal
Hi Mr Michael White,
Thank you for your review.
Great to hear ordering was easy and your previous experiences were positive.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Garbage
dont waste your time with this site. i ordered an external blu-ray drive i was sent a dvd drive. i was then issued a 150% refund to spend on vicedeal. i accepted and placed another order for a different blu-ray drive. i have been sent another dvd drive. absolutley rubbish im now awaiting an actual full refund i wont be bothering again, thats what i get for giving a second chance.
March 31, 2026
Unprompted review
Reply from Vicedeal
Hi dave simpson,
Thank you for your review.
We are sorry to hear about your experience and repeated issues with receiving incorrect product. We will put it under the investigation. Please share your order details so we can check and help resolve this for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi,
Thank you for your review.
We appreciate your feedback regarding tracking options.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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Site was easy to navigate had what I…
Site was easy to navigate had what I wanted
March 30, 2026
Unprompted review
Reply from Vicedeal
Hi Aroha pop,
Thank you for your review.
Nice to hear you found what you were looking for easily.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Reply from Vicedeal
Hi JJJ Dynamo,
Thank you for your review.
Glad to hear everything was easy for you.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
Ordering the goods was very simple
Ordering the goods was very simple. Haven't received the cable yet, so can't comment on quality. But the price is very good.
March 29, 2026
Unprompted review
Reply from Vicedeal
Hi Guy Andrew,
Thank you for your review.
Nice to hear ordering was simple. We hope the product meets your expectations once it arrives.
Wishing you a pleasant day!
With best regards,
Lia from ViceDeal
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