Vidéotron Reviews 

the wifi is horrible, need to restart the router at least 5 times a week the most garbage wifi provider i've ever had, switching to bell.

They are literally the worst. They hound you for their system errors. Go after you for the most miniscule late payments. Nothing ever gets recorded properly. The customer service is rude. They are THE WORST

I was threatened by Mr.philip one of the supervisors that my one bill of 228$ dollars will be sent to the credit department because I changed my internet provider not knowing that I need to call an cancel the service.I was charged twice from both providers I asked them after I called the customer protection office if they can credit the money that I was paying for a service that was connected and unused, they where zero customer service experts they said alot and argued up and down telling me that we agree on disagree

Liars they suspended my service without notice and with no valid reason as I have been paying all my bills

zero customer service except to have reps blame customers. products PUSHED are at hyper inflated prices for hand sets that are out dated before they are received. ours were received used with other peoples contacts and data. company claimed I was "crazy" the actual tech professionals I hired to clean the phone as video Tron would not exchange. or take any responsibility for this issue which had my business down for week; at busiest time of year. Despite the hard sales pitch that it would be don "seamlessly and almost immediately" all lies(i believe they now call it.
marketing). after an in prompt to survey of my clients .
-- Not one positive-- every person said to avoid or that they had even paid extra to another carrier just to get away from these "monsters" was the term she used

Nul avec grand N comme service client. Mon compte le mettez en suspension je sais pas quelle raison et cela fait 2 jours que j'appelle sans réponse même la stupide boîte vocale est pleine. You have to think twice about it because is really bad and frustrating 😡😡😡😡😡

Their cheapest advertised plan is 100Mbps, and they have had me hard capped at 30Mbps for 6+ years. Make it make sense!

Worst ever I advice u to not get close to them. the customer services is horrible I had a 1143 dollars bill because I used a bit more data than I was supposed to and they didn’t tell me I was overusing it until the bill came. Worst operator

Support easy to reach and fast resolution by a real human.

They tried charging me an extra month. what i owed for my bill went from 80.65 to 86.23 to 89.46 over 4 months. They took my payment but didn't count it towards what i owed and upped my balance by 98 dollars the next month. I called to get it worked out and all they keep doing is trying to tell me that it all seems okay and that I just don't understand what happened.

I would give zero starts if I could. No one ever seems to know what they’re doing at this company. Always issues, always billing problems.

Reliable Internet, I don't have any of their other services.
But pray to god you don't have to interact with their technical support. I called them to cancel my service a month prior & they factory reset my Gateway right away.
I lost valuable time setting it back up in bridge mode.

The internet service is stable regarding download speed, but upload is terrible in comparison (I have a 800mb/s download and 60 mb/s upload).

Billing and user applications are inefficient, their website is confusing and not easy to use.

I have overall good experience when contacting customer support, but it basically only happens once every two years in my case.

If there’s negative star I’d definitely give negative 5.
The company agent promised me cash back credit and after 4 months the refused to credit the Cyber Monday cash back. I had a bundle of 2 lines and phone and home internet they didnt honour their words. I suggest you go with companies like Fizz rather this misleading company

Very disappointing experience with Vidéotron.
Even though my account was no longer active, payments continued to be charged for months without my knowledge. By the time I discovered the issue, I had paid nearly $2000 in error.

Despite multiple calls and many hours spent following up, I still have no resolution or refund. I keep being told to wait, with no concrete action taken.

This shows a serious lack of accountability and transparency toward customers. I expect a full reimbursement and a proper resolution as soon as possible.

If I could rate this company zero, I will. Has the worst customer service! CONFUSING BILLING SYSTEM! Useless mobile application, I cannot track any of my usage or balance or invoice. Late mailing of statements or invoices, and I don't receive any of the copies through e-mail too even though they should be sending it.
From all m call experiences, there has been only 1 guy that was really helpful and his name is Mark. That's it.

We can no longer resume watching a show! They’ve taking away the “Resume” option on the menu so we have to start the show from the beginning and forward to the spot we were at….pain in the butt! They have no idea if/when this will be resolved!!!!!! FURTHERMOR, even if MANY MANY good shows have moved to Discovery+, Videotron doesn’t allow us to add the Discovery+ app!!!!!!!! My guess is that Peladeau doesn’t want to pay for the distribution rights!! Worst TV service ever!!!!

so im logged into my OWN email. my OWN email. I have given my account information, name, address, postal code. once again im logged into my OWN email here. the representative tells me that all the information is valid. but i cannot change my OWN email password unless i have authorization from the client holder. keep in mind I am not trying to make changes to my client stuff involving my OWN email.

the internet service works - but when we loose power (at least twice a month the service goes down too desbite the 'guaranteed business internet' service backed by LTE...
Customer service is worse than Bell
Website/selfservice: DONTEVENTRY

For context, Videotron made nearly a billion profit in 2024. My experience is that I pay hundreds for internet, TV and mobile services every month, but internet speeds (advertised as giga) rarely exceed a few hundred Mbps, often dropping to slow or no internet; when signing up for a new service or phone, they structure their billing so as to milk as much as possible out of you, for example the website will tell you you're going to pay $14.25/month for a new phone, but it will actually be $19.25 once they add taxes and fees; then they'll bill you that amount twice on the same bill because they "always bill one month in advance" (makes no sense, it's clearly two months of billing). Finally, every year or two they will jack up their monthly fees by a lot, several dollars per month and often for two of the three services you're signed up for; do you get more that service? No, but hey, at least their net income will increase.