Vidéotron Reviews 

I have been with Videotron as a loyal customer for 5 years and this is by far the worse experience I have had. I have been on a videotron customer service call for 1h 15mins and only 15 mins did I get any service only to be put on hold for another 20mins. The agent did not understand what I needed to be changed on my mobile service plan after my sister and I both explained it to her. Then she said let me understand what you are asking for, myself & put us on hold. As a CSR it was a bit rude. After 20 mins, I was raging so I raised my voice and said I don't need to take this $h1t, and the agent started to say put your voice down I am human and I have kids, how unprofessional. A CSR cannot speak that way to a customer and I did not swear at her. I asked to speak to the supervisor, she was not listening. Then she couldn't transfer me to the tech department and I had to politely request 5 times. Then the tech accessed my Helix account and shut down my internet. I finally called back and got an agent to get my internet working again. While I was on call with that tech agent, the supervisor called and try to bribe me with discounts and a new phone because I warned him I was writing this review. Well I refused the offer and decided to share my bad customer experience.

I noticed my bills(internet and TV) had gone up by 15$ a month and tried to go see my services see if I could lower them for a lower bill, but I managed to change my internet plan through their website to a higher speed and lowered my bill to even lower than it was before, yet they refuse to reimburse me the money they basically stole from me by clearly overcharging me for the services I got.

the worse customer service, they give wrong information over the phone, and they send different billing to clients
after 4 months of waist of time over the phone, all they do is to say we are sorry our staff gave you wrong information, and the client pay the bill
avoid this company services
no respect at all

very bad company. I was with their mobile service for more than 5 years. When I switched to another provider, videotron did not even call me or send me any letter of the dues.
Lastly, i got a call from collection.
dont trust them and avoid them. worst company ever.

My experience with videotron was fine till I had to cancel my service. I called to cancel and was informed that I had to pay $190 for the helix router as I ended my contract early. The router costs $280! Why?? It is not worth $280. And now I’m stuck with this overpriced router that I have no use for. I did not have to do this with Bell, Rogers or any other provider that I used before. They just took back the equipment. I’m sure I was informed about this but not as clearly as I should have been. Also, two of the customer service reps told me to sell my router on Kijiji!! Why can’t videotron buy it back?? Other companies do this, don’t they? I hope the government puts in more regulations to stop this! I just moved in with my boyfriend and we both had videotron so we decided to cancel mine. We have been cautioning people after this experience.

I previously used to be with videotron before I switched over to Fizz (which is owned by the same company). As a user, the customer service isn't good. Can't say I recommend it if you don't have any patience.

This is the worst customer service I ever had. First, they are barely speaking in English, they tell you they understand but no the are not. I tried to tell them 4 times the plan I would like to get for my daughters phone and they kept saying it was not possible and ive been a customer for 12 years now!!!!! Cmon now! They are trying to scam you by adding fees for nothing. Its ridiculous. Do better videotron. Ive changed for Bell and its much better.

I would not recommend a company who can't deliver.
Once I find another provider I will take the exit door. My credit was charged for devices that I had to return. I brought them back and still have not received my refund. I have been waiting for over a month. Every time I call it I get a different story.
I spoke to an agent today and I was told that it is going to be another 5 weeks.
The guy I spoke to a few weeks ago told me that it would take 1-2 weeks. How complicated is it really to do a refund?

Great service!! Stephanie 105965 was really helpful and polite. Provided informative suggestions that can benefit me in the long run!

They owe me 180$ since December 2022!!! They haven't payed me still to date 9 march 2023. Bunch of thieves, they send their untrained employees to steal from potential customers. Never do business with videotron

I called the loyalty team about my account and agent asked me to provide security question (password). I didn't know the password, so instead of asking different personal questions or send me a 2 way SMS code like any other customer service does, I was asked to visit a Videotron's store. When I asked to escalate the call, to agents declined saying that that's the policy. I find the agents lacking empathy and loyalty skills. I'm leaving to BELL.

Definitely a big zero for trying to access programs on the internet via their Helix system. Programs that you can access (not too many) freeze every two minutes or so, and you have to reboot Helix at least every 5 minutes.

Price would be good and competitive, if you would get what you pay for.

I am switching back to the competition, for a higher price…. But the system works there !

I’ll never come back to this frustration and misery…

I would give them zero if I could. I took a new cell number with them. I had a problem with my iPhone. I took it to Apple and they could’t do anything. I took it back to Videotron and they did something to the phone and all my data was lost including all the information in my notes. Plus the service department can’t seem to do anything right. I have been with them since 1980. They have gone downhill.

Very very very bad service. Given 120 mbps connection and when I check the speed it's only 17 mbps .not only for me 3 of my friends same .
I taken sim connection. I just used 2 months after that I throw it in garbage .waste of time and money .please dont take this viedotron

they cut my bell wire and didnt tell me no telephone for 2 days

Very bad customer service, staff don't have knowledge, putting on hold for 15 minutes then transferring to another department. After cutting down service. Paid my full bill and returned there equipment. 6 months later found out i owe them 19 dollars for God knows what. Didn't receive any bill but got collection agency calling for 19 dollars payment. Called for inquiry but they only want money no idea for what.loooers

Switched over from bell after they promised me the same speed internet at half the price.

Should have known it was too good to be true.

The internet was slow and cut out at least twice per day.

They refused to offer a discount or rectify the situation in any way, so I switched back to bell after the first month.

Absolute garbage. Stop supporting this company so natural selection can choose them for extinction

Ive been with videotron/fizz 5+ years have a business i run from home outages means $ to me, well im cancelling in a few hours, averaging 2-4 days outages per year. And when its out, its out for days until a tech can come in and try to fiddle with the signal. Im not even far from montreal.

Takes ages to get an agent on the phone, they try to help and are very polite not their fault but faulty equipement.

Also paying for 400mbps and its normal to only get 30mbps in at evenings time

videotron ask for deposit? I want to ask you when you opened an account with videotron They asked you for deposit and thay say At the end of your contract it will be returned to you?

It's very difficult to be creative here. Vidéotron is the worst cable service anyone can have!!! I have had plenty in Canada and the U.S. This company hires people with thick accents, impossible to understand and get really mad when we request someone in French with no foreign accent! I AM NOT SUPPOSE TO ADAPT MYSELF TO THESE IMMIGRANTS that speak a poor French and some don't speak English! I am going to make an official complaint against them, it's way past time. I will contact Pierre Paul Péladeau who is President of this terrible company. There is nothing I can write that will be useful to them. This is not my job. They don't give a hoot about anything, just bring the money in!! They subscribed me to channels I didn't subscribe to!! Of course, they charged me accordingly. Folks, don't be suckers and fall for this untruthful and untrusting company! CHECK before you subscribe to them. It's in your best interest believe me! There are tons and tons of things I want you to know but this will take way too much space. There are not enough competitors out there, so that leaves us stuck with THEM! Be very, very careful! They are very deceiving, and expensive. Verify your channels and make sure you're getting what you asked for. If you don't understand what the person is saying, file a complaint!! Don't give up especially!! Finally, write your reviews again...I read several and I agree with all of you! This is not acceptable, and I will do everything I can so that sleazy companies like these don't deserve to be in business and changes are absolutely needed!! This review comes from me, a private individual, not coerced by anyone and is of my free will!