Village Vets Formby and Crosby Reviews 

207
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally kind, professional, and knowledgeable staff who consistently go above and beyond to provide outstanding care. Reviewers deeply appreciate the thorough explanations provided during consultations, ensuring that pet owners feel fully supported and carefully listened to. Consumer feedback also emphasizes the wonderful practice environment, noting that facilities are modern, attractive, and welcoming for families. People frequently mention the remarkable convenience of prompt appointment scheduling and the bonus of helpful online support services. Visitors state they never feel rushed and always receive genuine warmth and dedicated attention from every single team member.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and caring nature of... See more

Customer service

Clients share positive opinions on customer_service, consistently reporting that staff are welcoming,... See more

User experience

Customers report positive experiences with user_experience, highlighting an amazing and seamless service... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently describing them as clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Been with village vets for a year as new dog owners, fortunately have not needed any serious treatment, but whichever vet we have seen has always looked after our dog and ourselves so well. Always fee... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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4.9

All reviews

(207)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent family-run vets

My cats have been patients here for 6 years. All the vets, nurses and staff are kind, friendly and take the time to really get to know my pets. They don’t push any expensive treatments or extras, and are happy to talk through issues. The app messaging service is very responsive, but equally they can always be contacted by phone. In emergencies, I’ve been able to see them within hours or less. I wouldn’t trust anyone else.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just great

The staff are friendly and helpful. They remember my dog's name, always happy to see him. The clinic is clean and calm. In the 8 years we've been attending, we have always had the highest level of care

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Service

Top quality couldn’t be happier with the service Village Vets provides. They truly are very caring and nothing is too much trouble for them. They take the time to explain everything in clear and understandable language. Gold standard is the only way I could describe them and that applies to everyone you meet from reception to the nurses and vets. Excellent would give more stars if it was possible!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Light, bright, welcoming

Spacious, friendly, welcoming feel as you go in. Separate, closed off area for cats. A real plus. Vets who listen and understand your concerns and treat you like an intelligent human being!!

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

They love our vet as much as we do!

We have been with Village vets since Tilly was 10 weeks old. Every step of the way the staff have been caring and fabulous, it feels like they love our dog as much as we do. Can highly recommend if you are looking for a vet for your pet.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Marley’s vets enough

I can’t recommend Marley’s vets enough. They always go above and beyond to make both Marley and me feel relaxed and comfortable. Marley gets very nervous going to the vets, but at our last appointment the vet was so patient and kind, taking the time to get to know Marley and help her feel more at ease. It made such a difference seeing how calm and cared for she was. I honestly wouldn’t take Marley anywhere else and would highly recommend them to anyone looking for a caring and understanding vets practice.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been coming to Village Vets…

We’ve been coming to Village Vets Crosby with our dog since 2018. From the first visit we were made to feel welcome. Every member of staff are professional and very helpful. They take the time to explain everything. Our dog can be nervous but there is no sign of that when she attends for her appointment. Highly recommend this vet practice .

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Met with friendly greeting

I was seen in a reasonable time, and on all my visits I was greeted with a friendly reception from all staff and from start to finish my visits always made me feel at ease when obviously anxious over my pets problem.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Village Vets

We were seen on time. The vet was outstanding and thorough. She explained everything & gave clear instructions about after care. Follow up in 2 weeks was arranged. Blue was very good in the surgery as the vet was so patient and caring.
Reception staff always excellent and very helpful.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

VVFormby is always friendly and professional!

VVFormby is always friendly and welcoming,Vets and Nursing staff establish great relationships with our dogs and indeed all dogs
They are very professional and thorough but at the same time sensitive to any apprehension displayed by our dogs
Great team !

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely vet practice

All the staff are lovely. My vet was easy to talk to, gave great advice and was understanding. The reception staff and nurses are caring and friendly. I wouldn’t go anywhere else.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

They really take the time to explain…

They really take the time to explain everything and listen to our questions, they follow up when they say they will and they’re lovely with Misha. Vidivet is a brilliant addition to the service too, giving us immediate access to advice anytime

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our village vets practice is the…

Our village vets practice is the kindest friendliest most caring one we have ever used and we are lucky to still have them in Formby. Our dogs have been under their care for many years up until their passing, the most recent this weekend. Thank you from all of us and especially Poppy.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing vet

Helen is an amazing vet and manages my reactive terrier with ease. She is so helpful and friendly it gives me great confidence.
Village vets is brilliant great advice kindness and understanding.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Friendly and welcoming

I had a really positive experience at the vets with my dog. The staff were friendly and reassuring and the vet took time to explain everything clearly. My dog was treated with the patience and care, which made the visit much less stressful. I would highly recommend them.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Frith-Guide Dog.

They staff are great so friendly, and Kristina the vet is the best. She is made to be a vet has all the qualities I think that is required to be a great vet.

Her bedside manner is second to none. She tried to save my lovely 7 year Labrador Charlie but sadly couldn’t, so when I decided to become a puppy raiser for Frith I knew that it was only Kristina I wanted to look after him throughout the next year.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

My dog is old now and has heart failure…

My dog is old now and has heart failure 💔 due to the care of the vets he has lived past Christmas and a few other near misses.
Christina has been amazing with my dog who is an old grumpy snappy dog.
Christina is the only vet he has licked and never growled at. He is so relaxed with her and listens for her when we attend.
The receptionists are always helpful abd cheerful
The nurses are also lovely and put you at ease.
We are on the VIP plan which has been a god send with the consultations my dog has needed.
Excellent care for my pouch. 🤩

April 1, 2026
Unprompted review

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