Village Vets Formby and Crosby Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally kind, professional, and knowledgeable staff who consistently go above and beyond to provide outstanding care. Reviewers deeply appreciate the thorough explanations provided during consultations, ensuring that pet owners feel fully supported and carefully listened to. Consumer feedback also emphasizes the wonderful practice environment, noting that facilities are modern, attractive, and welcoming for families. People frequently mention the remarkable convenience of prompt appointment scheduling and the bonus of helpful online support services. Visitors state they never feel rushed and always receive genuine warmth and dedicated attention from every single team member.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and caring nature of... See more

Customer service

Clients share positive opinions on customer_service, consistently reporting that staff are welcoming,... See more

User experience

Customers report positive experiences with user_experience, highlighting an amazing and seamless service... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently describing them as clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Been with village vets for a year as new dog owners, fortunately have not needed any serious treatment, but whichever vet we have seen has always looked after our dog and ourselves so well. Always fee... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Caring, professional, likeable, friendly, trustworthy

The vets are knowledgeable and professional, they take care to explain as much as possible (in easy to understand language), offering alternative approaches and promoting a dialogue with you until you can agree the best approach to take. I have been visiting Village Vets for several years and I’m so happy with them. They really care, and you never feel pressured into a course of treatment that you feel might not be appropriate. In particular, the dogs that come here are happy and excited, I’ve never seen a dog (in the waiting room) in an anxious state. There’s a real “family feel” to this practice, the veterinary nurses and reception staff are all very friendly and welcoming, frequently coming from behind the reception to interact with pets and owners alike, fussing, and being cheerful. They’re the real heart of this practice (both at Formby and Crosby). Many times, the vets are with the other staff behind the reception desks having chats, it’s like they’re all friends! They have my total trust.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

All the staff are so lovely, and they always make a big fuss of Penny when she comes in. It's really easy to get an appointment, and it's always very clean.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Always a great experience

I have always had great experiences at Village Vets … the receptionists are kind, thoughtful and helpful, and the atmosphere is relaxed and welcoming. Of course, the most important aspect is the care and treatment of the animals - which is unfailingly honest, caring and professional. Thank you!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Reception staff are excellent both on telephone and in person. The surroundings, the "feel" of the place is friendly, laid back and calm - my cockapoo Martha actually goes in with a wagging tail. All the vets we have seen are excellent - kind, professional, thorough, and knowledgeable - Martha particularly has taken a shine to Christina. Although we saw Ben on Monday and he is very lovely. Martha was very cooperative during her examination - I think my little Martha has a "vetish" for vets 🤫

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly practice

Really friendly practice, never feel rushed in appointments. The vet always listens and is considerate. As being our first dog we have limited knowledge. No question is ever an issue even my really silly ones. Appointments are always made where possible to provide continuity of care.

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Helpful and great service

Always willing to help and squeeze you in on short notice if they can, wonderful team who truely do care for your pets, always understanding and willing to help.
10/10 will always reccomend

October 22, 2025
Unprompted review

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