Vinted UK Reviews 65,366

Shocking customer service. Vinted will not allow me to log a formal complaint against them! I’ve asked for a manager to contact me, they refuse at every step. My parcel has been missing for a month, InPost have openly admitted they have no idea where it is and Vinted refuse to sort anything out. No idea where to go on this

Don’t bother it’s a waste of time they falsely ban you for ‘selling fake items’ then don’t let you prove one’s real as I sold to other, customer service is the worse I think I’ve ever seen don’t trust the advertising that it’s easy to sell on vinted because it’s far from it I’ve sold once on eBay no problem at all! Use that and save the stress and high blood pressure this causes!

Absolutely shockingly bad service.I sent a vase that was broken by the courier and they will not compensate me even though the seller said it was packaged well and they sent photos of the package and the broken vase. This should be illegal. The courier is at fault not the customer! They said I should have sent a video of me packing the box. I am furious. DON'T USE VINTED!

My wife account was banned they have blocked it so can't despute why customer services non existence my wife can prov why they were wrong to ban the account she was only slow at responding due to surgery will use ebay and other market places instead of this one

I really don’t like having to give one star when minus 5 would be more appropriate. Two months ago I sold a iPhone 14 with a genuine iPhone smart case, cable and iPhone box.
When the buyer received it after already knock me down by 30 quid, said due to a small mark wanted me to take off even more. When I refused and asked him to return it, he agreed. To cut a very long story short and affter 2 months of back and forth with Vinted I finally got it back today. Minus some of the accessories ie case, cable and box.
The buyer can’t remember what he returned!!
And as for Vinted they have done nothing for me they returned the monies being held to the buyer without my agreement. Needless to say this is not great service. I am sure they are fine with clothing but other more valuable items it has to be a no go. There is no support to speak of so I have learnt the hard way so hopefully you won’t have to.

Avoid at all cost! I sold an item on vinted and posted this in a timely manner. Then was told buyer hasn’t collected this and item is on its way back but I never received this back. Vinted did not protect me as a seller and just ignored this saying there is nothing they can do! So basically I posted my item on Vinted platform and not received any payment!

Really loving using Vinted, the system is generally smooth and easy. However the shipping options are annoying. It says things like ‘Large - the Size of a moving box’ and then someone buys postage that the box is only 16cm deep. I got negative feedback for having to cancel the order and ask the buyer to reorder using a different shipper that had the right size. I wish they would let you select the options that are the right weight/size rather than having to upsize the entire shipping option in case the buyer picks the one option that’s too small.

Well and truly scammed with a purchase and vinted robots doing nothing to help with the situation,

I opened a new account and listed 2 items.
After a short period I was 'banned' for possible fraudulent activity. Simply not the case. I listed the 2 items nothing else. After 2 weeks Vinted still hasn't explained their claim, which as far as I know was a random bot decision. If this is their customer service, I'll go elsewhere. I want my data deleted, but as yet I keep getting 'we're still working on it' messages. Shameful. Avoid.

Totally fed up Evri break parcels all sent very well packed to avpid damage . Vinted dont help at all and been waiting for an answer . Customer service is extremley poor on all levels . Buyers protection is just a way for them.to make money and is useless . You were a great company at first but got to popular to quickly and this will be your future down fall . Good customer service and satisfaction is key to any long standing buisness and at this rate you wont survive . Its not just me , most ive spoken to dont rate you anymore for after service .

Shocking customer experience. Still waiting on a refund for some trainers that never arrived after being banned for no reason after failing to see messages I had received.

No response and a shocking overall experience. Out of pocket for no reason what so ever with no person you can talk to besides a bot.
AVOID

Very easy app to use and place to sell unused or pre-loved items at a reasonable price.
I am loving the flow.👌🎉💯

Vinted is absolutely full of counterfeit items. I’m usually very careful. Today I purchased 2 angels kiss bags. Only to realise it was the same seller with 2 different profiles and the bags had no logos and were fakes. Cancelled immediately and reported only to be told not enough evidence and block this seller lol. No investigation nothing. Plus I got negative feedback from vinted for having to cancel lol. States clearly on vinted counterfeit items are STRICTLY PROHIBITED and to REPORT yet they allow it? The laugh of it is sellers are selling the fakes for same prices as the genuine ones. Vinted is a scammers paradise and total shambles. That’s me done with that corrupt site. Beware mariak 7640 whose answer to me was (oh bb) knowingly selling fakes.

IF THESE POP UP ADVERTS KEEPING POPPING UP ALL THE TIME I WILL STOP USING VINTED.

Great place , and friendly sellers / buyers!

Vinted has been a great experience for me. I've been able to sell clothes which are in good condition for a fair price, and also buy others when required. This is often so much better than buying fast fashion, and offers so much more scope for convenience, affordability and variety. I'd definitely recommend Vinted to anyone looking to make a more sustainable change. Also, it's is a user-friendly app and very easy to navigate!

Love Vinted, so easy to use.

I have completely lost interest in this platform. My account was blocked without any real reason or explanation. While they have allowed me to access my remaining balance, they have effectively locked me out of my own profile, meaning I cannot delete my personal information or data from their system.

It is unacceptable for a company to block a user and then refuse to allow them to wipe their data. This is a clear violation of privacy. To make matters worse, the platform is now full of suspicious and prohibited content, yet they target genuine users instead of cleaning up the site. I no longer feel safe using this service and I want my data removed immediately. I would warn anyone thinking of joining: once they block you, you lose control over your personal information.

I love Vinted, to buy and sell on. The only problem is the money I make I then use to buy 🤣 Really easy way to make a few extra pennies!