Had a fantastic experience today from VIP cars. Spoke to two different agents regarding a change in name for hired car. First agent transferred me to the agent who helped me with my enquiry. Easy to a... See more
Company replied
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All information was accessible. The choice of vehicle to meet our needs was excellent and what made it even better is that we are able to pick up in Auckland, drive down to Wellington, take the ferry... See more
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I would like to thank the VIP Cars team for their professionalism and prompt assistance! The customer support is fast, clear, and truly helpful in resolving all rental-related queries. Very satis... See more
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My experience with VIP Cars has been very positive so far. Even when we had to make a change to our booking, the customer service team supported us very well. The employee who assisted us was very pr... See more
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Company details
- #6 of 18 best companies in Car Rental Agency
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear Sonal Desai,
Thank you so much for your wonderful feedback! We're thrilled to hear you consistently have a positive and smooth booking experience with us. We truly appreciate your continued support.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Amir Mohammed,
We're so pleased to hear you had such a positive and seamless experience with VIPCars. Your satisfaction is truly important to us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Peter Cox,
Thank you for your wonderful feedback! We're thrilled to know you appreciated our pricing and the friendly service provided by our team. We look forward to welcoming you back.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Needs more details about car module
August 14, 2026
Reply from VIPCars.com
Dear Omar Alsher,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
fast and good
August 14, 2026
Reply from VIPCars.com
Dear Ilan,
Thank you for your fantastic feedback! We're delighted to know you had such a positive experience with our service.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reliable company - easy to book and cancel
I have used VIP a number of times. They often offer the best price so I try them first. Booking is easy and so is cancellation if I find a better deal eslswhere. There are also human beings to speak to if needed.
August 14, 2026
Reply from VIPCars.com
Dear Michael Polley,
Thank you for sharing such positive feedback about your repeated experiences with VIPCars! We are delighted to know you appreciate our competitive pricing, easy booking and cancellation, and the availability of our support team.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It’s was Great
August 14, 2026
Reply from VIPCars.com
Dear Hananel Elkis,
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with VIPCars. We appreciate your words and look forward to assisting you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I booked via VIPCARs few times
I booked via VIPCARs few times, great value for money
August 4, 2026
Unprompted review
Reply from VIPCars.com
Dear Eitan Erez,
Thank you for your wonderful feedback! We are delighted to hear you've consistently found great value with VIPCars across your bookings. We appreciate your continued trust and look forward to serving you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
GREAT AND EASY BOOKING
August 14, 2026
Reply from VIPCars.com
Dear Manjola Doka,
Thank you so much for sharing your wonderful feedback regarding your booking experience. We're delighted to hear that you found the process great and easy.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
very easly and simple
August 14, 2026
Reply from VIPCars.com
Dear İsa Ünal,
Thank you for your wonderful feedback! We are delighted to know you had such a positive experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It was my 3rd experience with Vipcars
It was my 3rd experience with Vipcars. Nothing to complain about. Everything went well.
July 28, 2026
Unprompted review
Reply from VIPCars.com
Dear M. T.,
Thank you so much for your kind words and for being a valued repeat customer. We are delighted to know you consistently have such a positive experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Adi Ivanova,
Thank you for your wonderful feedback! We're so pleased to hear you had such an easy experience making your reservation with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Darin Walsh,
Thank you so much for your kind words! We are delighted to hear you had such a smooth and efficient experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy booking site and great competitive…
Easy booking site and great competitive price.
August 14, 2026
Reply from VIPCars.com
Dear Diane Rushworth,
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our service. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Dieter Hilber,
Thank you for your kind feedback! We're so pleased to hear that you found our instructions easy to understand and use. Your satisfaction is our priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great price for a good car and just a…
Great price for a good car and just a few minutes to book it!
August 13, 2026
Reply from VIPCars.com
Dear Julie,
Thank you so much for your positive feedback! We're thrilled to know you had such a smooth booking experience and were pleased with the value provided. We appreciate you choosing VIPCars!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Josh Smith,
Thank you for your wonderful feedback! We're so pleased to hear you had a great experience with our service. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
The agent was very helpful
August 14, 2026
Unprompted review
Reply from VIPCars.com
Dear ניר ניר יעקבי,
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with our team.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Maik Zarifoglu,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear you had such a fantastic experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Erik Fürer,
Thank you for your fantastic feedback! We are so pleased to hear you appreciate our commitment to transparent and accurate pricing. It's always our goal to provide a trustworthy experience for our customers.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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