Vipseats Reviews 134

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the company's website, perceiving it as untrustworthy and reporting that tickets purchased through it never arrived. Customers frequently encountered issues with their orders, including tickets not being delivered as promised, and found the refund process problematic, with many struggling to get their money back. Reviewers also expressed frustration with the lack of communication, noting that their emails were often ignored or met with out-of-office replies. They also had issues with payments, often facing difficulties in receiving refunds, sometimes requiring intervention from their banks. However, some customers also noted that the website appeared legitimate and that a few successfully received refunds after requesting them.

What people talk about most

Website

People report negative experiences with the website, consistently describing it as a scam despite its... See more

Order

Consumers express significant dissatisfaction with their orders, primarily concerning unreceived tickets.... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report... See more

Customer communications

Reviewers express significant frustration with the contact methods and communication. Many customers report... See more

Payment

Clients share negative opinions on payment, with many reporting that they paid for tickets but never received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Think are a total scam. Bought tickets for the Carbo Cup final that have failed to appear and have received no communication whatsoever in recent days. Major disapointment and has cost me more that... See more

Rated 1 out of 5 stars

I bought two tickets to take my grandson to his first Liverpool game v Galatasary, I have recieved false information about when the tickets will arrive. The game is tonight and hey presto no tickets h... See more

Rated 1 out of 5 stars

Sadly in the same boat as everyone else, scammed. Bought 4 tickets back on the 26th February from an advert on #Facebook and it says its partnered with #Carabao , surely #Wembley and the #FA must... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I brought two tickets for the league…

I brought two tickets for the league cup final on Sunday arsenal v Man City , nothing sent to email says 5 das before !! Messaged them via email as no phone number 5 times now not a thing back off them , the download button on my account just says coming soon , think I’ve been scammed , website looks great but obviously to good to be true , avoid this company at all costs

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Think are a total scam. Bought tickets for the Carbo Cup final that have failed to appear and have received no communication whatsoever in recent days. Major disapointment and has cost me more that just the tickets as purchased train tickets to. Will be seeking money back and reporting to the police and face book. I dont understand how FB can be promoting scammers. I feel sorry for the genuine companies. But cant trust FB anymore.

BE WARNED

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Complete SCAM and needs to be shut down…

Complete SCAM and needs to be shut down and investigated!!!!!
The same story as everyone else, 4 x Carabao Cup tickets ordered and promised 5 days before, nothing and just the same spam email reply from Kieran! website looks legit, my son told me afterwards that there's no way these tickets are just £100!

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered tickets for the cup final and…

Ordered tickets for the cup final and received email saying will get tickets 5-7 days before the game. This passed so contacted them and not heard anything back. Site all looks legit but obviously is a scam.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this RODENT website…

Do not order from this RODENT website it’s a scam you will not get your tickets I ordered 2 for carabao cup final and never showed and not one person has got back to me about it I’m getting a refund from my bank hopefully this scam site gets shut down

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Only a 1 star as cant put ZERO

Only a 1 star as cant put ZERO!
Its a SCAM!
PLEASE stay clear, luckily Amex have refunded straight away. However I would rather be going to the Cup final.
Absolute scumbags!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

They are 100% scammers

They are scammers. I got tickets for Chelsea - PSG UCL game. They said they delayed the delivery a few times because of the club’s ticketing system and they disappeared on the match day.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered tickets for cup final

Ordered tickets for cup final, emailed to chase tickets and got a bounce back saying out of office.
I disputed the charge with my bank who issued me a refund straight away as the goods didn’t arrive.
Stay clear of this football ticket fraud site.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Claiming to be legit but they aren’t

Claiming to be legit but they aren’t , took a chance on Tyne & wear derby tickets but didn’t get them . Claimed back through my bank luckily . They claim all reviews are bombs from competitors , absolutely bullshit

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Scam football tickets

Ordered tickets for my son & I, for the Arsenal v Man City cup final. It all looked legit with Kieran sending a confirmation email with my seats numbers & that the actual tickets will be there 5-7 days before the game. I've had nothing and no reply, just an automatic message. I've paid for a hotel and have one very upset son. I will be reporting tomorrow as it's clearly a scam.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

BEEN AN IDIOT AND SCAMMED BY THESE CON ARTIST

i have been another idiot scammed by this company, paid for the carabo cup final on sunday and no ticket arrived as promised and all emails ignored, will try and get my money back from my credit card company, this company needs reporting to the police.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

Another person here that has been scammed. Honestly dont know how these people sleep at night. More shocking is how this Website is still allowed to trade on the Internet.
Reported fraud to the Police.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

purchased 2 tickets for the carabao cup…

purchased 2 tickets for the carabao cup final,still waiting on them,dont think i will get them,i have reported them to REPORT FRAUD on 03001232040,i would advise other people to ring that number,its the only way to stop this happening.just an update,there website has been taken down.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this scammers

I haven't received my tickets for the final Carabao cup and I don't believe I will if you guys see the only good reviews are from india SCAM!! I am dealing with my bank now hopefully getting refund Avoid this scammers

March 2, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look