Vipseats Reviews 134

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the company's website, perceiving it as untrustworthy and reporting that tickets purchased through it never arrived. Customers frequently encountered issues with their orders, including tickets not being delivered as promised, and found the refund process problematic, with many struggling to get their money back. Reviewers also expressed frustration with the lack of communication, noting that their emails were often ignored or met with out-of-office replies. They also had issues with payments, often facing difficulties in receiving refunds, sometimes requiring intervention from their banks. However, some customers also noted that the website appeared legitimate and that a few successfully received refunds after requesting them.

What people talk about most

Website

People report negative experiences with the website, consistently describing it as a scam despite its... See more

Order

Consumers express significant dissatisfaction with their orders, primarily concerning unreceived tickets.... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report... See more

Customer communications

Reviewers express significant frustration with the contact methods and communication. Many customers report... See more

Payment

Clients share negative opinions on payment, with many reporting that they paid for tickets but never received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Think are a total scam. Bought tickets for the Carbo Cup final that have failed to appear and have received no communication whatsoever in recent days. Major disapointment and has cost me more that... See more

Rated 1 out of 5 stars

I bought two tickets to take my grandson to his first Liverpool game v Galatasary, I have recieved false information about when the tickets will arrive. The game is tonight and hey presto no tickets h... See more

Rated 1 out of 5 stars

Sadly in the same boat as everyone else, scammed. Bought 4 tickets back on the 26th February from an advert on #Facebook and it says its partnered with #Carabao , surely #Wembley and the #FA must... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BE AWARE THIS IS A SCAM

MY SON Ordered tickets for the Carabao cup for for his Dads birthday. Should have received tickets 5 to 7 days before, still nothing.
Emailed yesterday to have an email back saying out of office.
Emailed a further twice and just ignored.
Now looking at all the reviews it is obviously a SCAM.
PLEASE DO NOT WAIST YOUR MONEY
YOU WONT RECEIVE THE TICKETS YOU PAID FOR.
CONTACTED BANK

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

My hubby ordered carabao cup final tickets on22/2 was promised tickets would arrive 7 days before match next email states 5 days still no tickets or response to emails. He was recommended this site through his boss so didn’t really investigate so wished I had. As no response yesterday for tickets we have asked for a refund and raised a dispute with the bank.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

The site is a scam run by a company…

The site is a scam run by a company that is already in Liquidation , The director Fedor MAKAROV is listed all over the internet as a know scam artist (he is clearly not that good because he failed to hide his connection with this company . Google his name and read for yourself . DO NOT USE they have no tickets and have no intention of supplying

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

100% scam company

100% scam company. Bought carabao tickets and heard nothing from them. On companies house a director Mladen Blaga is reg’d to hundreds of dissolved companies. Avoid like the plague, I’ll be reporting to police.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. Do not use. Very disappointed and my 9 year old is devastated not to be going to the final on Sunday. This website needs to be shut down.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST OR PURCHASE FROM THESE !!!

DO NOT TRUST OR PURCHASE FROM THESE !!!

Purchased (well thought I had) 4 tickets for Arsenal v Man City and really responsive for the first day or two and then when tried to contact to see when I’d receive the tickets all I got was auto generated out of office emails and now disappeared of the face of the earth

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

ROBBING SCAMMING BASTARDS !!

ROBBING SCAMMING BASTARDS !!! done my son out of his birthday present He was supposed to have tickets for Sundays final Man City v Arsenal NO TICKETS BUT TAKEN MONEY
STEER CLEAR OF THIS COMPANY !!!!!!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam do not waste your time or money

Not a great experience, they sell football tickets that they don't own. When reported to the bank funds were refunded within an hour, we now have a very sad 8 year old who was excited to experience a once in a lift time experience

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM AND FRAUD!

TOTAL SCAM! AVOID THESE FRAUDSTERS. I ONLY GAVE ONE STAR AS THERE WAS NO OPTION OF NO STARS. ORDERED AND PAID FOR TICKETS. CONFIRMATION EMAIL SAID THEY WOULD BE SENT TO ME BY EMAIL 5 DAYS BEFORE THE GAME. THE EMAIL NEVER ARRIVED. I SENT 3 EMAILS AND EACH TIME THEY PUT THE DATE AND TIME OF DELIVERY BACK A DAY OR MORE FINAL EMAIL SAID TICKETS WOULD ARRIVE AT 'APPROXIMATELY 4.30' ON DAY OF GAME (KICK OFF WAS AT 8.00 THAT EVENING'). EMAIL AND TICKETS NEVER ARRIVED. TRIED CALLING PHONE NUMBER ON SITE MANY TIMES BUT NO ONE EVER ANSWERED IT JUST RANG. EMAILS WERE OBVIOUSLY CONSTRUCTED TO PERPETUATE THE ONGOING FRAUD, EVEN FROM A PERSONAL NAME (KEIRAN) AND ONE DAY BEFORE THE GAME PROMISING A 'GESTURE OF GOODWILL' OF £50 PAID BACK TO MY CREDIT CARD WHERE THE FULL CHARGE FOR THE TICKETS HAD ALREADY BEEN TAKEN. JUST LIKE THE TICKETS THAT REFUND NEVER APPEARED. IT WAS JUST A SCAM TO STRING ME ALONG. AVOID LIKE THE PLAGUE! THEY SHOULD BE DONE FOR FRAUD. I HAVE CLAIMED A FULL REFUND THROUGH MY CREDIT CARD COMPANY.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Site

Site says 24/7 contact available but no numbers given. Tickets have not arrived and any email contact says Kieron is out of the office. Avoid at all costs.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

I bought two tickets to take my grandson to his first Liverpool game

I bought two tickets to take my grandson to his first Liverpool game v Galatasary, I have recieved false information about when the tickets will arrive. The game is tonight and hey presto no tickets have arrived, understandably my grandson is upset and me I am just very angry at these con men. They have stopped answering my emails and I would strongly advise anyone to avoid this cowboy company like the plague. It appears that they spin the same shite to everyone about a £50 refund etc etc. they should be reported to the police for fraud.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scam I paid a lot of money md never…

Scam I paid a lot of money md never received my tickets . Now ignoring all emails avoid at all costs can’t believe I fell for it two upset kids 🤬 would give it minus stars if I could

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - STAY AWAY FROM THIS WEB SITE

SCAM - SCAM - SCAM

Absolutely shocking experience with this company.

I paid a significant amount for tickets to a major match and was repeatedly assured they would be delivered on time. Not only did the tickets never arrive, but I was left sitting in Manchester on match day with nothing—no tickets, no proper communication, and no accountability.

It’s clear this company cannot be trusted to deliver what they sell.

If you’re thinking of buying from them—don’t. Save yourself the stress, the wasted of money and time, and the risk of being completely let down.

March 17, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look