Visiativ UK & Ireland Reviews 

196
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional training sessions and the knowledgeable staff who take the time to explain complex concepts clearly and patiently. People deeply appreciate the responsive support team that answers quickly and resolves technical issues efficiently. Consumers also find the software courses well-structured, highly informative, and extremely useful for improving daily work productivity. Reviewers mention that expert instructors consistently go above and beyond to tailor lessons to individual needs, ensuring learners feel fully confident. Users consistently recommend these valuable services and express gratitude for the ongoing assistance provided by everyone involved.

What people talk about most

Staff

People report positive experiences with staff, praising the team for being consistently helpful,... See more

User experience

Consumers find user experience to be exceptionally positive, reporting that instructors explain everything... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting immediate and effective help from a... See more

Service

Clients share positive opinions on service, highlighting thorough and supportive assistance throughout... See more

Product

Reviewers mention positive feedback about product, highlighting great knowledge and helpful resources.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more

Company replied

Rated 5 out of 5 stars

Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more

Company replied

Rated 5 out of 5 stars

I had a great, well delivered training session by Dylan Mitchell for the Solidworks Advanced Part Modelling. The course itself showed me new tips, tricks and previously self-taught solidworks tools/fe... See more

Company replied

Rated 5 out of 5 stars

Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more

Company replied


Company details

  1. Business to Business Service
  2. Research and Product Development
  3. Software Company
  4. Software Training Institute

About Visiativ UK & Ireland

Written by the company

At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...

Looking for SOLIDWORKS? You're in the right place!

We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS

Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’. The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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4.9

All reviews

(196)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an issue with license renewal with…

Had an issue with license renewal with 3DExperience. Matt from IT sorted this out for me in minutes using their screenshare function. Could not recommend enough! Thank you.

November 5, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Lilly,

Thank you for sharing your feedback!

We’re so pleased to hear that Mat was able to resolve your 3DExperience licence issue quickly and efficiently. Providing fast, effective support is exactly what we aim for, and your recommendation means a lot to us. We’ll be sure to pass your thanks on to Mat and the team.

We're here whenever you need us, so feel free to get in touch if you need any further assistance.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Tentative and experienced reseller and service

I'm the Design Manager for Wanzl UK. We've been using Visiativ (and previously SolidApps) for many years now.
The price of product attracted our change from a competitor, the service received has kept us happy to renew and tie into longer contracts.
Our Account Manager, Jeremy Ball is personable, knowledgeable, and promptly helpful.
Simon Dass has helped us with the technical side of things from the start. His knowledge of the software, and willingness to understand our specific needs and creating solutions have prevented frustrations and increased productivity greatly.
I would highly recommend this company from my experience.

November 6, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Andy,

Thank you so much for taking the time to share your experience today.

We’re delighted to hear that both our service and team have made such a positive impact on your experience over the years.

It’s wonderful to know that Jeremy and Simon have provided the level of support, expertise, and partnership you value - we’ll be sure to pass along your kind words to them. Building lasting relationships and delivering solutions that truly meet our clients’ needs are at the heart of what we do, so your feedback means a great deal to us.

We look forward to continuing to support Wanzl UK and helping your team achieve even greater success with SOLIDWORKS.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks Essentials Course

I have recently completed the SolidWorks Essentials course in person. The course was well structured, very informative and covered a huge range of features. My knowledge of the program has vastly increased and I feel a lot more confident after this course. Would highly recommend!

October 14, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Adam,

Thank you for taking the time to share your experience.

We’re delighted to hear that you found the SOLIDWORKS Essentials course well structured, informative, and wide-ranging. It’s fantastic to know your confidence and knowledge of the software have grown as a result.

Your recommendation means a great deal to us, and we’ll be sure to pass your feedback on to the training team. If there’s anything further we can support you with as you continue using SOLIDWORKS, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Recommended Solidworks support

Support is easily requested. The response is informative and well explained with useful advice on related issues to look out for. Effective and reliable.

October 15, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi James,

Thank you for your kind words. We’re really pleased our support has made things easier for you, and that the information and advice were useful. We always aim to go beyond just fixing the issue, so it’s especially rewarding to know you appreciated the extra insights.

If you need anything else, please don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Solidworks Refresher Course

I attended a superb Solidworks Refresher course, and the Visiativ trainer was Sam Barlow. He is a total professional. With a deep and passionate understanding of Solidworks, Sam went the extra mile and covered every course topic clearly and thoroughly. Nothing was too much trouble for Sam, a superb course delivered by a superb trainer with great people skills. Thanks to Visiativ & Sam!

October 9, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi John,

Thank you for joining us on the SOLIDWORKS Refresher course and for leaving your review.

Sam will be delighted to hear that the course and his tutelage exceeded your expectations!

Don't hesitate to get in touch if you need any assistance with anything you learned on the course. We're here when you need us.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great SolidWorks course

I recently completed a four day SolidWorks Refresher course with Sam. I have to say that Sam was a fantastic instructor, nothing was too much bother for him, with a great knowledge and a very pleasant, professional attitude that made this course very easy to sit. Thank you guys.

October 9, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Christian,

Thank you for taking the course and leaving feedback.

It's brilliant to hear that you got what you needed from our SOLIDWORKS Refresher course. Sam will be delighted to hear that his tutelage was so well received, too!

If you need any assistance don't hesitate to get in touch with the team.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent response and willingness to…

Excellent response and willingness to assisting me with resolving the issue at hand. Absolutely positive in the quick tutorial given.
Thank you!

September 29, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Errol,

Thank you for taking the time to leave us a review.

The team are delighted to hear that their support has helped you with the task at hand. We're sure that the advice given on the call will help you in the future, too!

If you need any more assistance, please don't hesitate to get in touch with the SOLIDWORKS Support Team at Visiativ UK & Ireland.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks Essentials Course - USA

Had the pleasure of attending a SolidWorks Essentials training led by Sam Barlow from Visiativ. It was an excellent experience from start to finish. Sam delivered the material in a clear, engaging, and approachable, making the concepts easy to understand. What stood out the most was his ability to tailor our training to our team's specific needs and pace. He was patient, thorough, and always willing to pause to answer questions or demonstrate different approaches until everyone felt confident. Although Sam was based in Liverpool and our team was in Florida, he managed the time difference seamlessly, and the training session ran smoothly without any issues. Highly recommend Sam Barlow and Visiativ to anyone seeking high-quality SolidWorks training.

September 25, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Christopher,

Thank you so much for taking the time to leave such a thoughtful and positive review. We truly appreciate your kind words.

We're absolutely delighted to hear that you had an excellent experience on the SOLIDWORKS Essentials course with Sam Barlow. It's great to know that his clear and engaging delivery helped make the training both accessible and enjoyable. Sam always aims to tailor sessions to the specific needs of each team, so it's wonderful to hear that this approach worked well for you.

We're also pleased that the time difference between the UK and Florida didn’t cause any disruption. It’s great to know that everything ran smoothly and that your team felt fully supported throughout.

Your recommendation means a great deal to us, and we’ll be sure to pass your feedback on to Sam and the rest of the team. If you ever need further support as you continue working with SOLIDWORKS, please feel free to get in touch. We’re always happy to help.

Wishing you continued success on your SOLIDWORKS journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Outstanding Remote Training Experience with SolidWorks via visiativ - Huge Thanks to Sam at Visiativ

Sam Barlow at Visiativ has been a solid trainer despite being remote, the sessions were engaging, well structured, and tailored to my pace and learning style.

Their patience, expertise, and willingness to go the extra mile truly made a difference. I’ve gained valuable skills and confidence thanks to their training style.

September 4, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Cristian,

Thank you so much for taking the time to share your feedback.

We’re thrilled to hear that your SolidWorks training with Sam left you feeling both confident and supported. He’ll be absolutely delighted to know that his patience and dedication made such a difference to your learning.

Whether our courses are delivered online, in the classroom, or onsite, our goal is always the same: to create engaging, well-structured sessions that adapt to each learner’s pace and style. It’s wonderful to know this came across so clearly during your training.

We really appreciate you sharing your experience and look forward to being part of your continued development journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Training Course - DriveWorks

Recently attended a two day course with Adam. The course was very detailed and successful, with the result being a good grasp of not just the tools of the software, but the theory behind the actions. Being provided with a more 1:1 approach to teaching was very appreciated and the guide book was key in the training. Thank you Adam

August 11, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Charlie,

Thank you for taking the time to share your experience.

We're delighted to hear that you found the training course with Adam both detailed and successful. It's great to know that the combination of theory, practical tools and personalised support helped to give you a solid grasp of DriveWorks. We're also pleased that you found the guide book useful during your learning journey.

We'll be sure to share your kind feedback with Adam and if you need any assistance, please don't hesitate to get in touch with the team.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Adam was Excellent

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us practical ways to speed up our design process. His knowledge, patience, and ability to answer our questions made the sessions engaging and easy to follow. We left feeling confident about applying what we’d learned and can already see how it will save us time. Highly recommended!

August 11, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Wil,

Thank you for taking the time to share such a positive review!

We're delighted to hear that you enjoyed your DriveWorks training with Adam and that the sessions were both engaging and valuable. It's wonderful to know that his clear explanations, practical examples and tailored approach have already started to make a difference to your workflow. We'll be sure to pass on your kind words to Adam, as he'll be pleased to know his efforts have been appreciated.

We wish you continued success in applying what you've learned, and please remember that we're always here if you need us.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great support and insight.

Great support. Both Jeremy and Ben were very helpful and provide insights and answers to my questions on CFD . Communication was quick and effective . I hope to work with the team again the future.

August 14, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Ryan,

Thank you for the positive feedback today!

It's great to heart that Jeremy and Ben were able to assist you with your CFD challenges. It's always great to hear that we were able to get you back on the right track quickly without too much fuss!

Thank you for your partnership over the years - we look forward to working with you in future. If you need anything else, don't hesitate to get in touch.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Advanced Part Modelling

The training provided was very detailed and in depth as well as showing additional features available within SolidWorks such as the electrical routings.

June 12, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Mitchell,

Thank you for taking the time to share your feedback on the SOLIDWORKS Advanced Part Modelling Training Course.

We’re delighted to hear that you found the training detailed and in-depth. It’s great to know that the additional features, such as electrical routings, added further value to your experience. We always aim to go beyond the basics to ensure our learners get the most out of their time with us.

If you have any further questions or would like to explore more advanced topics, please don’t hesitate to get in touch. We’d be happy to support your continued learning journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent technical support

I have used this company as our value added reseller and the service has been exceptional. The SolidWorks engineers have always been willing to help solve issues no matter how small. Great team and work ethos.

August 6, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Thank you so much for your kind words and for taking the time to share your experience with us!

We're delighted to hear that you've found the technical support from our SOLIDWORKS engineers helpful and responsive. Providing exceptional service and support is something we take great pride in, so your feedback truly means a lot to the entire team.

We look forward to continuing to support you and your business!

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks 2024 On-site Training

Fantastic, in depth and relevant training related to our everyday SolidWorks activities. Well presented and easy to understand and follow, backed up by useful training links for further learning.

July 14, 2025
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Joshua,

Thank you for taking the time to leave such a positive review of your SOLIDWORKS on-site training.

We're delighted to hear that you found the session both relevant to your daily work and easy to follow. It's great to know that the presentation met your expectations and that the additional training links have been helpful for continued learning.

If there's anything further we can assist with, please don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Superb Support

Just spoken to Sam, very polite and helpful, highly recommended

July 9, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for taking the time to leave us a review!

Sam and the rest of the SOLIDWORKS Support team are here to help whenever you need them.

Kind regards,

The Customer Success Team.

Rated 5 out of 5 stars

Sam was a fantastic trainer on Solidworks, thank you!

Sam was a fantastic trainer. His manner with the learners was professional and patient. He was able to differentiate his support to stretch the most able and at the same time support the least confident. Sam's grasp of the software and the consistent use of terminology really helped to embed the tools and he really explained about the importance of design intent before rushing into drawing in CAD.

January 6, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Rebecca,

Thank you for taking the time to leave such a thoughtful review, and for attending the SOLIDWORKS training course.

We’ll be sure to pass on your kind words to Sam. He’ll be very pleased to know that his emphasis on design intent and clear use of terminology made a real difference.

If there's anything further we can support you with as you continue using SOLIDWORKS, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Customer Service

We have been supported as a company with various CAD related queries, including understanding the different SolidWorks upgrades available, by Visiativ even though we are not currently a customer of theirs. They are very eager to help, easy to talk to and very responsive.
They are definitely come to mind if I have any technical questions.
I have been looked after by Archie in the past and, more recently, Jeremy, both who have been very helpful.

June 30, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Daniel,

Thank you for taking the time to leave such a positive review. We're really pleased to hear that you've found our advice helpful and that both Archie and Jeremy have made a good impression. At Visiativ, we believe in building strong relationships based on trust and genuine support, regardless of whether someone is already a customer.

It's great to know we've been able to assist with your CAD queries and SOLIDWORKS considerations so far. We look forward to continuing the conversation and welcoming you as a customer in the future. If there's anything else you need in the meantime, don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Very helpful team at Visiativ

Very helpful team at Visiativ, Tom and Jeremy especially as they have assisted us in applying for the Solidworks Startup program. This has enabled us to obtain a free year of SOLIDWORKS premium and will allow us to develop new products for a sustainable future.

June 23, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Simon,

Thank you so much for your kind words and for taking the time to share your experience.

We're thrilled to hear that Tom and Jeremy were able to support you in securing access to our SOLIDWORKS for Start-Ups scheme. It’s fantastic to know that this will help you in developing your products with sustainability at their core - exactly the kind of future-focused work we’re proud to support.

As your business grows, we’ll be with you every step of the way, providing the tools, guidance, and expertise you need to succeed.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Visiativ - Liam

We are using visiativ to supply all of our solidworks licenses along with all of our training. Our account manager Liam who is their Sales team leader, is always very helpful and efficient, always willing to go the extra mile to get things over the line ASAP.

June 13, 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Keelan,

Thank you for the positive feedback!

We're pleased to hear that Liam was able to assist you with your urgent request today. Don't hesitate to get in touch if you need anything else at all.

Kind Regards,
The Customer Success Team

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