We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great, well delivered training session by Dylan Mitchell for the Solidworks Advanced Part Modelling. The course itself showed me new tips, tricks and previously self-taught solidworks tools/fe... See more
Company replied
Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
Company replied
Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
Company replied
Company details
- Business to Business Service
- Research and Product Development
- Software Company
- Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Installation Experience
Purchased a Solidworks PDM licence through Visiativ and had a fantastic experience getting the software installed on our systems.
The Installation Engineer spent two Half-days with us, getting the application setup on the server we provided, getting the software installed on the client devices, and showing us how to use and manage the software.
He was friendly and knowledgeable about CAD concepts and methodology, and even scheduled in extra time with our designers to help them personalise their own setup of the software.
Extremely pleased with the whole process.
May 8, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Lewis,
Thank you for the fantastic feedback.
It was our pleasure to get you up and running with SOLIDWORKS PDM. If you have any questions or need further assistance, our technical support team will be there to help.
Kind regards,
The Customer Success Team.
Very knowledgeable and helpful
Very knowledgeable and helpful. Pleased to get my technical issues resolved and get back to work.
May 28, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Anthony,
Thank you for the great feedback!
Our SOLIDWORKS technical support engineers are ready to assist you with any further challenges should they arise.
Kind regards,
The Customer Success Team.
Mark was undeniably polite and totally…
Mark was undeniably polite and totally committed to solving the issues I was presently facing. He talked me through methodically explaining the errors of my use, which was clear and would definitely be avoided to prevent the same in future. On the whole a very good experience. Thank you Mark. Regards Errol
May 23, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Errol,
Thank you for the fantastic feedback. We're pleased to hear that Mark was able to assist you on your recent support call.
Mark and the rest of the SOLIDWORKS support team will be there whenever you need them.
Kind Regards,
The Customer Success Team
A great event and a great team.
A great event and a great team.
Get a chance to explore what Solidworks simulation is all about. Appreciate the work of whole team.
May 8, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hello Davinder,
It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event, so thank you for the feedback!
If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.
Kind regards,
The Customer Success Team.
Simulation Event
I attended simulation lunch & learn event last week held by Visiative to see simulation options available. I found the event very useful. The meeting covered a wide range of subjects related to simulation including SolidWorks Flow Simulation and also the capabilities of SolidWorks Simulation in general and for specific applications. The Q&A session was also great. Thanks.
May 8, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hello Amin,
It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event and Q&A with the team, so thank you for the feedback!
If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.
Kind regards,
The Customer Success Team.
Solidworks training provider
Visiativ have been our Solidworks training provider and software supplier for a number of years. They are very prompt when responding to requests and arranging training. Feedback from training sessions have always been extremely positive. Liam has been an excellent point of contact is aways willing to meet our company requirements.
April 23, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Andrew,
Thank you for the fantastic feedback and your continued partnership.
We're here whenever you need us.
Kind Regards,
The Customer Success Team
Complex part file fix
We design and restore forma F1 cars and as you can imagine the part file and assembly complexities can be quite intense.
We had a issue today with a file and Jak and Tom from Visiativ were able to get us a fix within 3 hours. Pretty impressive considering the complexity of the file.
Definitely appreciated. Cheers guys.
April 4, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Alex,
Thank you for the great feedback.
We're delighted to hear that we were able to help you overcome what sounded like a big challenge today.
We're here whenever you need us.
Kind Regards,
The Customer Success Team
Highly recommended
We've worked with Visiativ since day one of setting up our business. They've been a brilliant partner, and their ongoing Technical Support, Training and expert advice have been a big part of our growth, too. We couldn’t be happier with the service we've received.
March 13, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Simon,
Thank you for your feedback!
It's been a pleasure to support your business over the years and we look forward to working with you in the future.
We're here whenever you need us.
Kind regards,
The Customer Success Team
Highly Recommend Visiativ
Visiativ have been our 'go-to' for Solidworks 3D CAD for several years & provide excellent customer service, support & training.
March 6, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Chris,
Thank you for the feedback today!
We appreciate your trust in us over the years and the strong relationship we’ve forged. We look forward to supporting your business with SOLIDWORKS software, training and support for years to come.
Kind regards,
The Customer Success Team.
PDM Viewer issues that we're resolved with help of Visiativ
Worked with James Kingman this morning to identify issue with users not being able to open up previous drawings/files. Was on the phone for a while and he was very good at assisting to resolve the problem.
Got to the root of the issue being a viewer related problem that needed to be set within the PDM admin settings for the context of that user.
March 3, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ashleigh,
Thank you for your feedback today!
We're pleased to hear that James was able to resolve your issue on the call.
James and the rest of the team are on hand and ready to assist if you help with need anything else.
Kind regards,
The Customer Success Team
issued not resolved and then just…
issued not resolved and then just abandoned
phone calls not answered
January 27, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi Richard,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your recent support experience.
At Visiativ, we take great pride in our platinum-rated support service, and we appreciate the opportunity to address your concerns.
We acknowledge that an email was mistakenly sent informing you that your support ticket had been closed. This was due to a system error following a change in our helpdesk software, and we sincerely regret any confusion it caused. However, please rest assured that our team was actively working on your case throughout.
As we discussed during our telephone conversation on January 27th, your issue was fully resolved before this review was posted on Trustpilot.
We understand the importance of exceptional service in a competitive market, and we appreciate your continued choice of Visiativ as your SOLIDWORKS reseller over the years.
If there’s anything further we can do for you, please don’t hesitate to get in touch.
Kind Regards,
Alex Aprigliano
Technical Support Manager
Great knowledge service!
January 24, 2025
Unprompted review
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your feedback.
We're pleased to hear that we're delivering on our promise of great customer support for SOLIDWORKS!
We're here whenever you need us.
Best regards,
The Customer Success Team
Super Helpful team
I had a couple of technical queries regarding SWE that J.Kingman was super helpful with, many thanks for James and the team.
November 26, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi ws,
Thank you for the great feedback. We're pleased to hear that you received the support you needed from James for SOLIDWORKS Electrical.
We're here whenever you need us.
Kind regards,
The Customer Success Team
All technical support should be like this
Have recently had the pleasure of dealing with Tom Reeve and yesterday with Graeme Billingsley. Top drawer on both counts. I made a point of asking about a review page. Related to a DraftSight migration as our business is moving to new architecture. Speaking with people, who clearly know what they are doing and aren't following a script or aren't hiding behind a convoluted telephone system makes a refreshing change. Thanks again for the help. M
September 17, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Michael,
Thank you so much for taking the time to leave us a review and for sharing your experience with Tom and Graeme!
We're thrilled to hear how pleased you are with the support you received during your DraftSight migration. It's great to know that their expertise and clear communication made the process smoother for you. we always aim to deliver service that feels personalised and efficient, so your feedback means a lot to us.
We look forward to assisting you again whenever needed.
Best regards,
The Customer Success Team
Excellent support team
Excellent support team, always helpful and professional, very patient and friendly. I would highly recommend Innova/Vsitiv
September 11, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Mike,
Thank you for taking the time to leave us such a great review!
It's great that we have your trust and we're always here if you need any assistance with your SOLIDWORKS projects.
Many thanks,
The Customer Success Team
Excellent support
Excellent support from Mark, knowledgeable, efficiently sorted my problems and gave me some good pointers for future reference.
August 30, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ian, Thank you for taking the time to leave such a great review. It's great that Mark could showcase the benefits of SolidWorks and show a great customer service! Thank you!
The Customer Success Team
Excellent advise for sheet metal K Factor
Excellent advise for sheet metal K factor calculation depending upon material type / hardness & thickness / Vee size when air bending or coining.
The difference between CAD & the real world bridged to get it right every time.
Thank you.
August 12, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Dave,
Thank you for once again leaving us such a great review. We look forward to continue working together!
Many thanks,
The Customer Success Team
Fixed a SolidWorks issue
Spoke to Sam about a problem that I was having with SolidWorks. He sorted the problem out using TeamViewer.
He didn't have to - I'm not even a customer but he got involved when he didn't have to!
That is a measure of the company as far as I'm concerned!! Awesome service.
July 24, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi, thank you for taking the time to leave us a review. We're glad to hear that Sam was able to point you in the right direction with your enquiry. We'll make sure to pass your feedback on to him. If you're ever in need of an extra pair of hands, or have a more complex challenge, make sure to check out our CAD consultancy services on our website.
Many thanks,
The Customer Success Team
He was brilliant
He was brilliant, helpful and taught me a few new tricks. Literally couldn't have asked for more
July 9, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Chris, thank you so much for taking the time to leave a review. It's great to see the benefits of using our services.
Have a great day,
The Customer Success Team
Top notch service
Another year's claim successfully submitted by Visiativ. Adrian's knowledge and understanding of our business is so complete that nothing is misunderstood in relaying our project information to him.
We have had approaches from other R&D Specialist, however when we have such a great service, why would we move
January 21, 2024
Unprompted review
Reply from Visiativ UK & Ireland
Hi Jonathan, thank you for taking the time out of your day to leave us such a great review. We look forward to continuing our work with each other for years to come.
The Customer Success Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.