I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on pr... See more
I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more
Great Customer service I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!
Company details
Written by the company
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Contact info
Via Pozzillo Zona Ind. Ponteselice, 81100, CASERTA, Italy
- support@vistaexpert.it
- vistaexpert.it
3.9
Great
875 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive and really fast delivery
Impressive and really fast delivery. Received within 24 hours
March 17, 2025
Unprompted review
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Very good service and 5 days delivery…
Very good service and 5 days delivery to Scotland, would highly recommend this company keep up the good work
March 12, 2025
Unprompted review
Excellent Service & High-Quality Product!
I purchased a pair of Bottega Veneta sunglasses from Vistaexpert, and I couldn’t be happier! The quality of the product exceeded my expectations—genuine, stylish, and exactly as described. The delivery was top-notch—fast, secure, and well-packaged to ensure my sunglasses arrived in perfect condition. Exceptional service from start to finish! I highly recommend Vistaexpert to anyone looking for premium eyewear with a seamless shopping experience. Will definitely be purchasing again!
March 10, 2025
Unprompted review
Terrible delivery and customer service
Terrible experience! The order was placed on Feb 3rd and a delivery estimate given of Feb 13. The product was not despatched until Feb 11, meaning it did not arrive before I left on holiday.
I emailed the company to let them know that I would have to buy a pair at the airport and would need to return the product when I was home. By the time I returned from holiday I am told my return is not valid as I only emailed and did not fill out their form. Clearly I could not complete the form as I had not received the product.
By the letter of the law I am sure the company have all the power. What disgusting customer service that they cannot be reasonable.
February 15, 2025
Unprompted review
Reply from Vistaexpert
Dear Gary,
Thank you for taking the time to leave us a review. We are sorry to hear that your shopping experience did not meet your expectations, and we would like to provide you with some information to clarify any misunderstandings regarding the order processing and shipping times.
Your order was placed on February 3rd, and as stated both on the product page before purchase and during checkout, the preparation time was estimated at 8 business days, meaning it would be ready by February 13th. However, the package was shipped on February 11th, ahead of schedule, and delivered within 5 business days.
Regarding your return request, it was submitted on March 5th, which exceeds the 14-day period established by our company policy. To ensure fairness to all our customers, we must adhere to our sales conditions and, unfortunately, were unable to accept the request.
We hope this clarifies the situation, and we remain available for any further questions.
Best regards,
Vistaexpert Customer Care Team
Kept me informed throughout
I purchased these designer sunglasses for my Turkish friend, I hope he likes them. The service from this company was excellent from acknowledging my order until it arrived with me on time. Every stop the package took was given to me by email so I knew exactly where it was at ant time.
February 18, 2025
Unprompted review
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Sadly the glasses where discontinued…
Sadly the glasses where discontinued which of course isn't something I blame Vistaexpert for, I was asked if I was interested in anything else or wanted a refund. I chose the refund and within days the money was back in my account. Great service and quick to respond, all in all a site I would enjoy buying from in the future.
February 10, 2025
Unprompted review
Great value for money and premium…
Great value for money and premium quality lenses! Shipment got to the uk (without having to pay any extras) within a week!
February 7, 2025
Unprompted review
Non ho ancora ricevuto il mio ordine
January 12, 2025
Unprompted review
Reply from Vistaexpert
Gentile Fatjon,
stando alle informazioni di tracciamento, il suo pacco risulta regolarmente consegnato. La invitiamo a contattarci per verificare insieme la situazione e assicurarci che tutto sia in ordine. Per qualsiasi necessità, può scriverci a support@vistaexpert.it. Saremo lieti di assisterla.
Cordiali saluti,
Vistaexpert Customer Care Team
One month on... no sunglasses ... no good
I ordered Oakley sunglasses on 27th December. On January 13th I contacted HelpDesk to advise they were not delivered, they said they would investigate. It's now Jan 25th...one month later.... no communication from Help Desk and no sunglasses
This service is not acceptable
January 25, 2025
Unprompted review
Reply from Vistaexpert
Dear Richard,
thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered and want to reassure you that we did everything possible to resolve the situation as quickly as possible. As promised, we acted promptly and kept you constantly updated on the progress via email. However, it was necessary to comply with the technical timelines related to the report. After verifying with the courier, we found that the package was returned due to an incomplete address. Before proceeding, we had to wait for the official confirmation of the return from the courier, and once we received the package, we immediately processed the refund, as communicated via email.
We remain at your disposal for any further assistance and hope to have the opportunity to serve you again in the future.
Best regards,
Vistaexpert Customer Care Team
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Excellent service!
January 23, 2025
Unprompted review
Trust to buy from this shop!
Trust to buy from this shop!
I‘ve ordered a pair of sunnies MIU MIU (originals) and arrived in 4 days!
To mention that the order is made from Germany and the shop is in Italy.
So those from UK which give bad reviews because of the shipping problems, you should think first why you give a bad review, only because you are in UK and you have problems with the shippments…
So if you are in Schengen you will have no problems with the shippment.
January 20, 2025
Unprompted review
Highly recommend Visaexpert for replacement lenses!
Excellent communication, very fast service, perfect product! RayBan replacement lenses arrived MUCH more quickly than originally expected and were very easy to install.
December 30, 2024
Unprompted review
Where is my order?
Where is my order?!
It should have been delivered on the 3rd of January, still nothing! And when I track my order it says that its still in Italy since days and nothing changes.
I wrote 2 mails to vista expert, no answer! I want my money back asap!
December 30, 2024
Unprompted review
Reply from Vistaexpert
Dear Vanessa,
We sincerely apologize for the delay in the delivery of your order and understand the inconvenience this has caused. We always strive to ensure fast shipping: in fact, your order was shipped on the same day it was processed. However, once the package is handed over to the courier, delivery times may vary, which is beyond our direct control, especially during high-traffic periods such as the holiday season. In your case, the package was delivered with a delay of two business days compared to the estimated date. We apologize for any inconvenience and remain at your disposal for further assistance.
Best regards,
Vistaexpert Customer Care Team
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UK buyers DO NOT purchase!
UK buyers DO NOT purchase!! I paid for sunglasses with free shipping, 3 months later invoiced by FedEx for £47 for shipping cost - not VAT or customs fees as this company will try to argue. The FedEx invoice is for the actual shipping cost in black and white . This company has taken my personal details and given to FedEx to forward invoices to. I did not enter any contractual agreement with FedEx for shipping and they have illegally invoiced me 3 months later. GDPR breach reported. Absolute disgrace of a company- AVOID at all costs.
Update order number 06-12076-76415 - you asked me for my order number whilst liaising with me on eBay at the same time. Presumably to make this review disappear or make customers think my review is not real. Uk customers deserve to know you will share personal data to a third party for customs fees you do not clearly publicise. You sent a screenshot of the payment page showing customs fees applicable- this is not what I saw on my screen when purchasing. Absolutely despicable!
December 16, 2024
Unprompted review
Reply from Vistaexpert
Hi N,
We are very sorry for the experience you had with your purchase. However, we were unable to trace your order, so we cannot provide a precise response. We kindly ask you to contact us directly so we can better understand the situation and assist you in the best possible way.
We remain at your disposal and hope to resolve the issue as soon as possible.
Best regards,
Vistaexpert Customer Care Team
robbed user
I placed an order for glasses on 28.11.2024 with a number :
“Vistaexpert #2024-1943”
and since then nothing has happened. I wrote to the support several times, why they were not handed over to the courier and from there they check every day and nothing. My money has been pulled from the card, and there are no glasses and no delivery date. It is supposed to be a fake site!
December 13, 2024
Unprompted review
Reply from Vistaexpert
Dear Nikolay,
Thank you for contacting us. We promptly reported your situation to the courier as soon as you informed us and initiated the necessary checks. Unfortunately, the verification process takes some time, but as soon as the courier confirmed that the package was lost, we proceeded to refund the full amount.
We apologize for the inconvenience and remain at your disposal for any further clarification.
Best regards,
Vistaexpert Customer Care Team
I had an excellent experience shopping…
I had an excellent experience shopping at this online store.
December 8, 2024
Unprompted review
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AVOID IF YOU LIVE IN THE UK!!!!!
AVOID IF YOU LIVE IN THE UK!!!!!
This seller doesn't mention that they do not pay import taxes, and you will be hit with a massive bill once your items arrive in the UK.
I've been through HELL in the last 3 months trying to get Fedex off my back regarding this company, and they've now engaged a debt collection company.
I've never expereinced anything like this in my life, and this company have been nothing but difficult and unhelpful to deal with. I'm currently recieving all of their FedEx invoices - This is also a massive GDPR breach which I have reported to the correct authorities.
PLEASE SAVE YOURSELF THE TRAUMA I'VE EXPERIENCED AND AVOID!!!
November 29, 2024
Unprompted review
Reply from Vistaexpert
Dear Josh,
We are sorry to hear about your negative experience, but we would like to clarify some information regarding purchases made through our eBay page for the United Kingdom.
Following Brexit, for items with a value over £135, VAT is not charged at the time of purchase. However, VAT will be charged upon delivery, and it is the customer's responsibility to pay it. This is clearly stated at the time of the order, in accordance with the new fiscal regulations introduced after Brexit.
We apologize for any inconvenience and would like to remind you that these fiscal policies are imposed by the relevant customs and tax authorities, and are not within our control.
We hope this explanation helps clarify the situation.
Best regards,
Vistaexpert Customer Care Team
Really great service
Really great service, updates on order regularly and arrived quickly. Great price too. Really pleased.
November 18, 2024
Unprompted review
NEVER👎 again vistaexpert
I only ordered lenses for a pair of glasses, which I received relatively quickly. However, they were not the ones I ordered, so I sent them back. The company does not cover the cost of the return, which is incorrect because they sent the wrong product. Therefore, I packed the lenses in an envelope and sent them with the German Post as a normal letter. The surprise came when vistaexpert denied receiving the article, arguing that there is no tracking number to certify its arrival.However, the German post office is a serious partner that does not lose or steal letters. So, the only ones who were not reliable are those from vistaexpert.
Something like this has never happened to me before, to be forced to pay for a product that I returned .
Leider ist die angegebene Email Adresse nicht richtig .
Das kam als Antwort:
Sorry, we were unable to deliver your message to the following address.
<550: 5.1.1 <: Recipient address rejected: User unknown in relay recipient table
July 17, 2024
Unprompted review
Reply from Vistaexpert
Dear Customer,
Thank you for taking the time to leave your review. We are sorry to hear about your negative experience regarding the return of the lenses. We would like to clarify that, in the case of non-free returns, it is essential that the product is returned with a tracking number so that we can verify its arrival and properly manage the return process. Unfortunately, without this, we cannot confirm the receipt of the package. Please feel free to contact us directly at support@vistaexpert.com to discuss the issue further and find a solution that meets your expectations.
We are at your complete disposal and hope to resolve this situation together.
Kind regards,
Vistaexpert Customer Care Team
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