Vistaexpert Reviews 

Reply from Vistaexpert

Nov 8, 2024

Dear Aman,

We are very sorry for the misunderstanding that occurred. After carefully reviewing the case, we would like to clarify that we never confirmed that the defect was covered by the warranty. However, in an effort to accommodate your needs, we made ourselves available to offer an alternative solution by proposing to carry out the repair free of charge as a gesture of goodwill. Unfortunately, beyond this offer, we were unable to do more.

We remain at your full disposal for any further clarification and invite you to contact our customer support team to resolve any doubts.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Oct 14, 2024

Dear Jane,

Thank you for your valuable feedback. We apologize for the delay in the delivery of your glasses and understand the inconvenience this has caused. We strive to ship all orders promptly; however, once handed over to the courier, the delivery times are no longer under our direct control.

We want to assure you that we carefully monitor each shipment and are committed to promptly addressing any issues, maintaining constant communication with the courier. We hope to have the opportunity to serve you again soon and provide you with an experience that meets your expectations.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Oct 14, 2024

Dear Catherine,

thank you for taking the time to leave your review. I would like to inform you that, according to our procedures, we can only proceed with the refund after we have received the returned order at our facility and completed the necessary checks on the product.

Unfortunately, we have encountered delays in the return delivery by the courier, a situation that is beyond our direct control. To expedite the process, we have already contacted the courier to request an update on the delivery. We assure you that we are doing everything possible to resolve this situation promptly and will keep you updated on any developments.

If you have any further questions or need assistance, please do not hesitate to contact us at support@vistaexpert.com. We are here to help and look forward to resolving this situation together.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Sep 13, 2024

Dear Euan,

We are sorry that you have left us this comment, because our customer support has been very attentive to your case, and on several occasions they have asked you to send all the photos to verify the problem with your purchase, and to be able to efficiently solve your situation, but unfortunately you only sent us 2 photos, of which it could not be verified that they were the lenses you had received from us. When a customer is in a similar situation due to an order error, we perform all checks to deduce that the order may have had a problem and resolve it immediately, but you did not provide us with the requested photos and only asked for a partial refund. It is also important to note that all customers have the right to request the repurchase of an order within 14 days of it being delivered, and this time had already ceased. So we remind you that we are always available to clarify any doubts regarding your case.

Reply from Vistaexpert

Sep 4, 2024

Dear Chris,
We apologize for the inconvenience caused, we remind you that when you replaced the product with another item on 13/08/2024, you received an email from us on 14/08/2024 with the estimated delivery date for 28/08/2024 and fortunately we have shipped the order before this date, exactly on 21/08/2024, where you received the tracking number specifying that the estimated warranty time for abroad corresponded to 3-7 working days. So the post office only suffered a delay of 1 working day, delivering its order on 08/31/2024. Fortunately a day before your vacation. We remind you that we are always available and ready to solve any problem with all our customers.

Reply from Vistaexpert

Aug 22, 2024

Dear Customer,

Dear Customer,

We regret any delays that may have been presented by Royal Mail mail, normally orders to the UK, it takes 5-7 working days for delivery. And they always try to make their deliveries in the estimated time and in case there are delays, we usually contact them to be able to know the reasons for the delay and to be able to speed up the delivery, when the customer informs us of the delay or in case they do not know how to track the order. We would have liked to have been able to help you, and if you have not yet received your order, we kindly ask you to contact our customer support, so that we can improve your experience and resolve any delays with the mail if this is the case.

Reply from Vistaexpert

Updated Aug 22, 2024

Dear Maksim,

We apologize for the inconvenience when giving you an immediate response, we are always attentive to assist all our customers and respond as soon as possible. And indeed you wrote to us on Saturday 10/08 and unfortunately our offices do not work during the weekend, for this reason we have responded on Tuesday 13/08, trying to attend to your case, that due to a system error, the payment was generated but your order was not successful, and we presented delays in being able to verify the information. For this reason we apologize and confirm that your case has been resolved and your request has been in transit since yesterday 08/21. We hope that you will receive it as soon as possible. Thank you for your patience!

Reply from Vistaexpert

Aug 20, 2024

Dear Tatyana,

Your order, with an estimated delivery date of August 16th, was shipped on August 14th. The expected delivery time is 5-7 business days. Your shipment is currently in transit and is not delayed. We have responded to your email by providing you with the tracking link.

We remain at your complete disposal for any further information or assistance.

Best regards,
Vistaexpert Staff