Vistaexpert Reviews 

875
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast delivery, with many receiving their orders quickly, often within a few days, even for international shipments. The quality of the products is consistently praised, with items arriving well-packaged, in great condition, and matching their descriptions as original and authentic. Many people also appreciate the competitive pricing, finding products at better rates compared to other retailers. However, some customers also noted issues with product discrepancies, such as sunglasses being out of stock after ordering, or lenses not functioning as advertised. A few other people also felt that the product quality did not meet expectations, citing issues like broken frames or differences in fit compared to in-store models. Additionally, some reviewers experienced unexpected additional costs upon delivery, particularly regarding VAT for international orders, which they felt was not clearly communicated on the website.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers are pleased with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping... See more

Quality

Customers generally report satisfaction with the quality of products, often noting items arrived in good... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting competitive or great prices, sometimes... See more

Order

People report ambiguous experiences with order, with some customers expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more

Rated 5 out of 5 stars

Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on pr... See more

Rated 5 out of 5 stars

I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more

Rated 5 out of 5 stars

Great Customer service I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!


Company details

  1. Sunglasses Store

Written by the company

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.


Contact info

3.9

Great

TrustScore 4 out of 5

875 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(875)

233 reviews in the last 12 months

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Rated 2 out of 5 stars

I had an order they sent it without…

I had an order they sent it without original box, I have asked them as I have only received the case and the the customer representative keeps telling that they sent me the case, I did keep sharing that as that is yes but not the box and still person keeps sharing case is sent
As I dont speak Italian and did translate no same and shared by photos to explain again the same after hoop no respond at all so be carefull when you do order
they sent the case but not the original box

July 30, 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear customer,

we inform you again that the photos you sent of the box you expected unfortunately are not produced by our current supplier of the brand, because what you thought you were receiving was the product of the old supplier Marchon, and since 2020 you are no longer the supplier of the Chloé brand. We tried to provide this information to you, explaining that the current supplier is Kering Eyewear, and they do not produce the white box, and they are the ones who send us boxes/keepers of each model, so our job is to ship it to each customer as we receive, and also provide the original sheets that belong to each brand. We are sorry for the confusion but what you have received is what we have also received from the current supplier.

Rated 5 out of 5 stars

I am very happy with your service

I am very happy with your service, the delivery was very fast and the article was excellent👍👌 but what I liked the most was the ease of paying in three installments. I will buy again in your Web-site.

Best regards
Customer from Germany

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I came across this gem of a company to…

I came across this gem of a company to order some authentic ray ban sunglasses lens. I looked everywhere from nyc to London and even the ray ban website - the quotes were coming at extortionate prices. But this company delivered much cheaper and its authentic. Now I have a good as new pair of polarised sunglasses.

July 22, 2024
Unprompted review
Rated 3 out of 5 stars

Advertise The Total Cost

Good Service and the sunglasses were delivered on time. No complaints there, however bought from ebay cite and advert is misleading. States free delivery but that's not true. I live in UK and paid an extra £60 for delivery. If that is the case and there are additional charges, be upfront and state the TITAL cost in the advert posted. (Only found out when the sunglasses were delivered and enclosed was the delivery invoice)

April 17, 2024
Unprompted review
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Reply from Vistaexpert

Dear Gioia,

Thank you for your review. We confirm that we shipped your order for free. However, for orders over £135 placed from the UK, VAT is not charged at the time of purchase on eBay, and additional taxes are applied. This information is clearly indicated during the purchase process. Unfortunately, these additional costs are due to post-Brexit regulations and are beyond our control.
On our website, we always provide the total cost, including any additional taxes.

Thank you for your understanding,
Staff Vistaexpert

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Rated 1 out of 5 stars

AVOID AT ALL COST

AVOID AT ALL COST

Glasses were not delivered and this was confirmed by Royal Mail yet they will not refund

July 17, 2024
Unprompted review
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Reply from Vistaexpert

Dear Andrew,

We contacted the courier, who confirmed the delivery and provided us with proof, including a photo of the delivery moment. The dispute opened through PayPal was closed in our favor, as we provided all the necessary evidence and did not receive any further responses from you.

We remain at your disposal for any further clarification.

Best regards,
Vistaexpert Staff

Rated 5 out of 5 stars

Very Happy!

U.K. order. Faster delivery than expected. Saved £100 vs rest of the other retailers selling the same product. Very happy!

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Glasses are perfect and they arrived…

Glasses are perfect and they arrived this morning which is great as they were an anniversary present off my husband and it's our 7th anniversary today.
2nd pair of Ray Ban I've ordered from you and both 100% perfect and I was kept informed with regular updates - thank you

July 8, 2024
Unprompted review
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Rated 1 out of 5 stars

Angelina

I ordered sunglasses and waited a week for my order!
When I received and opened the order, I saw the wrong product!
after which I contacted with customer service
They first asked me for a photo of the glasses, then the box in which I received them, then the package in which the box was.
and as a result, after two days of correspondence, I received neither an answer nor a return label.
Customer service at the lowest level!

June 12, 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Angelina,

We are sorry for the inconvenience caused, we have tried to offer you a good service to resolve your case, and in this way your case has been resolved, after the restitution of the item, we confirm that we have generated a refund on June 20.

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Rated 5 out of 5 stars

I made the order from Finland

I made the order from Finland. These Oakley sunglasses were not available here, so I made the order with Vistaexpert. Everything worked perfect. Delivery was faster than expected. Grazie!

June 11, 2024
Unprompted review
Rated 3 out of 5 stars

Long international delivery time

Italy to UK delivery takes longer than from China ordered at the same time.

June 5, 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Roman,

Thanks for sharing your experience. We have verified your order and confirm that it was shipped the day after purchase, May 30th. Delivery took place on June 10th, thus respecting the seven working day period indicated during the purchase process. Delivery management is completely managed by the courier and not by us. Unfortunately it is beyond our control.

Thank you for your understanding and cooperation.

Best regards,
Graziella
Vistaexpert Team

Rated 1 out of 5 stars

Attenzione

Attenzione! Consegna non ricevuta (pacco vuoto) e il rivenditore nega ogni responsabilità per la consegna. Secondo il motto: “Abbiamo consegnato il pacco al ladro e sporgeremo denuncia”.

Attention! Delivery not received (empty parcel) and the retailer denies any responsibility for the delivery. According to the motto: ‘We have handed it over to the thief and will file a complaint there, Good luck!

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted Professional Seller

The purchase of my Ray Ban replacement lenses was really due to the assistance of the support center of this store. The item arrived within 5 days in an excellent condition. The price was also very competitive.
I am now thinking to replace the lenses on my second pair of Ray Ban Sunglasses!

May 26, 2024
Unprompted review
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Rated 1 out of 5 stars

I am so disappointed of this shop

I am so disappointed of this shop. The price seemed good, but everything after buying is unsatisfying. It started by the fact that the mentioned delivery time 48h or to UK 5-7 days was more than 3 times. 17 days! As I realised that, I wanted to cancel the order, without success. Not possible. I told them that I will be already on vacation and I would like to take it with me. It arrived too late, so that I was already on vacation. I told them over and over weeks before. I couldn‘t proof / check anything when it arrived. I couldn‘t even decline the delivery. The postman dropped it in front of my door. After returning I checked the delivery. And suprise the sunglass had a damage on one side. I wrote the customer service again, but they blocked totally, they didn‘t even answer to my question, even they knew about the former communication. The only thing what they said. You received it on this date and now, its later than 14 days of revocation period is over. They knew I couldn‘t proof it. This is cheeky! My resume. Don‘t buy there if you want something nice buy it somewhere else. You have more trouble than joy.

April 25, 2024
Unprompted review
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Reply from Vistaexpert

Good morning, first of all thank you for your purchase. We remain at your disposal for any clarification regarding your order because customer satisfaction is a priority for us. Kind regards

Rated 5 out of 5 stars

Fantastic price and speedy delivery

Fantastic price and speedy delivery. I had been looking for a new pair of Oakley sunglasses for a while and this was the best value supplier. Communication was spot on throughout. Highly recommend.

April 28, 2024
Unprompted review

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