Vistainsurancedirect Reviews 68

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always excellent service from Kevin. Has taken care of our B&B insurances for the last six years. Renewals have been competitively priced & sourced with leading carriers. Policy terms explained... See more

Company replied

Rated 5 out of 5 stars

Kevin is always friendly & explains everything, especially when the price has increased & why, plus as we are able to pay by 10 monthly installments means we don't have to find all the money in 1 lump... See more

Company replied

Rated 4 out of 5 stars

They helped when payment went wrong. Very quick due to departments working well together. I feared the worst but my mind was quickly put at ease due to direct discussion.

Company replied

Rated 5 out of 5 stars

We have dealt solely with Kevin Stephenson at Vista now for several years. He is always helpful and engaging, deals promptly with any enquiries we have had over the years, explains everything clearly... See more

Company replied

Company details

  1. Insurance Broker

Written by the company

Vista Insurance Direct provides insurance to the hospitality sector, covering guest houses, bed & breakfasts, Airbnb and holiday homes throughout the UK. We take away the burden of seeking, and securing the right insurance cover, allowing you to focus on running your business and reaping the rewards of knowing you’re protected against the expected (and unexpected), including property damage, business interruption, liquor liability and more. We also understand, and share the view, that in hospitality, customer satisfaction is key. We pride ourselves on delivering a high level of satisfaction to our hospitality clients, with meticulous attention to detail that recognises the possible liabilities and risk management issues that you face on a day-to-day basis. Our customised insurance policies protect you, your business, your operations, and your team, and are uniquely designed to fit the needs of: - Hotels - Guest houses - Bed and breakfasts - Corporate venues - Retail and leisure venues - Holiday homes - Second homes, including Airbnb’s


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

A very professional and personable…

A very professional and personable advisor whose support and advice is only a phone call away.
I trust this company to find me a very competitive policy to suit my needs.

July 17, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the fantastic review!

Rated 5 out of 5 stars

Glenardran House

Absolutely fantastic company.
Kevin is so nice and polite and really helpful with anything you ask.
Pleasure to do business with him

August 28, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Kevin is without doubt one of the most…

Kevin is without doubt one of the most professional, knowledgeable and nicest people we have engaged with over insurance. His non pressure approach and knowledge of our business is unprecedented. We know 100’s of people in our business that use his services and all praise his service.

August 28, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the wonderful review!

Rated 5 out of 5 stars

Kevin at Vista, 5 star service

Kevin at Vista was very quick to respond to initial query then all questions I had. He managed to get us the exact same policy for quite a bit less. He knows the needs of holiday accommodation owners and supplies policies that reflect those needs

March 14, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the fantastic review, we are glad we could help!

Rated 5 out of 5 stars

Excellent company, recommend to all

Excellent company, recommend to everyone I know, great cover and amazing service. We had to claim on one policy and felt really supported throughout the process.

August 1, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks so much for the wonderful review!

Rated 5 out of 5 stars

We have benn using Vista for many years…

We have benn using Vista for many years for our Guesthouse in York. Kevin, is great to work with and always replies with any of our quiries.

August 28, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Kevin from Vista is the man to see!

Kevin from Vista has been our insurance broker for several years and we really can't recommend him highly enough! He is friendly, knowledgeable, efficient and always finds us a great deal. We tell him our situation and Kevin does the rest. Excellent service!

August 28, 2024
Unprompted review
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Reply from Vistainsurancedirect

Kevin will be thrilled to hear this high praise, thanks so much for the review!

Rated 5 out of 5 stars

Prompt courteous service

Prompt courteous service. Compatible pricing and the one claim in made (Covid business interruption) was dealt with promptly

I’ve used them for a number of years now and trust them.

August 28, 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Really helpful.

Really helpful.
My insurance need wasn’t straightforward and Kevin was brilliant at finding the solution.
Very helpful.
Highly recommend this firm.

January 3, 2024
Unprompted review
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Reply from Vistainsurancedirect

So glad we could help out! Thanks for the lovely review

Rated 5 out of 5 stars

Excellent service

Always available to offer advice and support. Made to feel a valued client
Competitive policies !
Really value personal service

October 10, 2023
Unprompted review
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Reply from Vistainsurancedirect

Really wonderful to hear, thanks for the lovely review!

Rated 5 out of 5 stars

Excellent Company Providing a Superior Service

Superb service from this fantastic company. I would highly recommend. Professional, knowledgeable and friendly folk. Extremely efficient and thorough advice and assistance. Very competitive price. Won't go anywhere else for my insurance.

February 12, 2024
Unprompted review
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Reply from Vistainsurancedirect

Thanks so much for the glowing review!

Rated 5 out of 5 stars

Kevin is always really helpful in…

Kevin is always really helpful in sorting and advising with the renewal of our guest house policy.
It’s at a great price as well

August 28, 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the positive review! Glad we could help out!

Rated 5 out of 5 stars

B&B insurance

Five star service ⭐️⭐️⭐️⭐️⭐️ as always, stay with what you know and who you know.
Cheers

August 16, 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

Thanks for the great review!

Rated 5 out of 5 stars

Outstanding Service ... Goes above and beyond

It never occurred to me that organising insurance might actually be something enjoyable, but working with Kevin Stephenson at Vista has been nothing but a pleasure.

He has continually gone above and beyond in order to offer advice and support and is always a joy to communicate with. I can't thank Kevin enough for making arranging all of our insurance so much easier and less stressful.

August 28, 2024
Unprompted review
Vistainsurancedirect logo

Reply from Vistainsurancedirect

We love to see Kevin could make insurance enjoyable, high praise indeed! Thanks for your review!

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