Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a time... See more
Company replied
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm l... See more
Company replied
I am always skeptical about doing business with a company that is calling from areas outside the USA, but so far this company has proven that they will do what they say. From Jack to John to Harry, ea... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.4
Excellent
324 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been a pleasant experience working with Vistavue
I have not had any problems working with this company, communication has been great via telephone and email.
Any concerns on my end were addressed and reassured.
All images were sent quickly for approval and timelines have been made clear
Many thanks
Lesley
Keenan Ear Clinic
February 17, 2026
Unprompted review
Reply from Vistavue
Hi Lesley,
Thank you so much for your review!
We're very happy that we were able to resolve any queries you had and you've had a pleasant experience with us.
If there is ever anything you need, please feel free to reach out to us at customercare@vistavue.com
Best regards,
Vistavue Customer Care Team
experience as a small business
Sharing my experience as a small business owner so others can make informed decisions.
I prepaid $4,500+ for a hotel advertising program after being told it included hotel collaboration, QR/digital catalog exposure, proactive coordination, and a clear campaign start date.
In reality, those features were never implemented at the property, the initial ad creative caused long delays, and I lost the entire summer tourist season. After months of follow-up, the start date was adjusted but no refund was offered.
One additional note for business owners: the auto-renewal and cancellation terms require close attention and were not as straightforward as I expected.
My takeaway:
• Get all promises in writing
• Independently verify hotel-side integrations
• Avoid prepaying in full
• Carefully review renewal terms
Posting this so others don’t have to learn the hard way.
October 1, 2025
Unprompted review
Reply from Vistavue
Hi Katie,
Thank you for sharing your experience. We acknowledge the concerns you have raised regarding the services discussed during the sales process, the implementation timeline, and the renewal terms.
To provide clarity, all program features, deliverables, and timelines are outlined in the written agreement that is reviewed and signed prior to onboarding. This document serves as the governing record of what has been contracted, including renewal and cancellation provisions. While we understand that verbal discussions may create expectations, the written contract is the binding reference for both parties.
Regarding the implementation of the campaign, we recognize that delays can be frustrating. We can see we were in contact with you throughout the design process. Our records show that adjustments were made to the start date to accommodate the approval process and ensure the campaign launched in accordance with the agreed‑upon parameters. As the service remained active and deliverable, a refund was not applicable under the terms of the agreement.
Your comments about renewal and cancellation terms have been noted. These terms are included in the contract and are presented in full at the point of signing. We encourage all clients to review these details carefully, and we are continually assessing how to make this information even clearer during onboarding.
We respect your decision to share your personal experience. If you would like to discuss your account further or require clarification on any specific point, our team is available to assist. You can reach us at customercare@vistavue.com.
Best regards,
Vistavue Customer Care Team
scammers just want your money in return…
scammers just want your money in return you get troubles no one there to help all false promises advertise never run used to be name was direct digit now with new name vistavue to scam more people
February 11, 2026
Unprompted review
Reply from Vistavue
Hi Aziz,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way, and we take concerns about trust and service quality very seriously. Our team is committed to providing clear communication, transparent expectations, and genuine support throughout every campaign.
We understand how frustrating it can be when an experience doesn’t align with what you were hoping for.
If you’re open to it, please reach out to us directly at customercare@vistavue.com. We want to ensure your concerns are properly investigated and that you receive the assistance you need.
Thank you again for bringing this to our attention.
Best regards,
Vistavue Customer Care Team
Honest review
My experience with this company has been extremely stressful.
I felt pressured during the sales process, particularly around how my signature was obtained. The verbal discussion I had at the time did not match what I later saw written in the contract, and my understanding of what I was agreeing to was very different from the terms that were subsequently relied upon.
Afterwards, I raised a formal complaint about the representative’s conduct. I asked the company to provide evidence of any investigation or findings, however I have not received anything that reassures me this was looked into.
I also had concerns about payment. The amount later pursued appeared to be significantly higher than what I believed had been discussed, and my card was charged for a deposit that, from my perspective, was more than I had understood or authorised at the time.
When I attempted to clarify matters, communication became increasingly difficult. Rather than feeling that my questions were being answered, I instead received what I considered to be threatening correspondence.
In particular, I was sent what was described as a Letter Before Action. After taking legal advice, I was informed that the letter did not appear to meet the usual expectations of pre-action conduct but more like a pressure tactic.
Although I initially sought legal advice, I decided to try to deal with the situation myself due to the ongoing pressure and the potential cost of continuing to involve solicitors.
Despite me making it clear in several emails that my solicitor was no longer instructed, I was surprised to later receive contact from my former solicitor advising me that the company had continued to approach him (and in his words, he was being hassled by them). I had already explained multiple times that he no longer acted for me, so this added further stress and confusion to an already difficult situation.
I want to be clear that this review is simply my honest account of my own experience and how the situation has affected me. It is not intended to be defamatory. It explains why I felt I had no option but to seek independent legal advice and report the matter to Action Fraud for guidance.
This is a Facebook group called direct digital scan victims (former name for vista view) with over 800 members sharing similar experiences
October 9, 2025
Unprompted review
Reply from Vistavue
Hi Daisy,
Thank you for taking the time to share your experience. We’re sorry to hear how stressful this situation has felt for you, and we take allegations about pressure, communication, and clarity very seriously.
We want to be clear that it is never our intention for any customer to feel rushed, misinformed, or unsupported at any stage of the process. The issues you’ve described regarding the sales interaction, contract understanding, payment concerns, and communication are not the experience we aim to deliver, and we understand how upsetting this must have been for you.
Regarding your formal complaint, we appreciate you raising those concerns, and we apologise if our follow‑up did not provide the reassurance you were seeking. We are reviewing the matter internally to ensure that our processes are transparent, properly documented, and handled with the level of care our customers deserve.
We also understand your frustration around the correspondence you received and the confusion involving your former solicitor. We take this feedback seriously and will be looking closely at how communication was managed so we can prevent similar situations in the future.
We respect your right to share your personal experience, and we appreciate you doing so in a measured way. We would welcome the opportunity to speak with you directly to review your case in detail and work toward a resolution. If you feel comfortable, please contact us at customercare@vistavue.com, and we will ensure your concerns receive priority attention.
Thank you again for bringing this to our attention.
Best regards,
Vistavue Customer Care
I am really happy with the ad design…
I am really happy with the ad design and customer service.
February 12, 2026
Unprompted review
Reply from Vistavue
Hi Victoria,
We’re delighted to hear that you’re really happy with the ad design and the level of customer service you received. Our team works hard to deliver great results and a smooth experience, so it’s wonderful to know we hit the mark.
If there’s ever anything more we can do for you, we’re always here to help!
Thanks again for choosing us. 🌟
Best regards,
Vistavue Customer Care Team
Advert for my new little business
Communication a little slow to begin with, but once Jason was onboard to help, I was delighted with the service provided thank you so much Jason!
February 11, 2026
Unprompted review
Reply from Vistavue
Hi Marie,
Thank you so much for your review! 😊
We're really glad to hear that once Jason was able to jump in, everything went smoothly, and you were delighted with the service. We’re always working to improve our communication, especially during those early stages, so your feedback is incredibly valuable.
Thanks again for choosing us—and a big shout‑out to Jason for making the experience a positive one!
If you ever need anything else, we’re here to help.
Best regards,
Vistavue Customer Care Team
Marketing at the highest!
The step by step process of how this works made this very customer centered/friendly. Our final video made us very excited about how the final product was going to look! Pooja, our customer service manager, personally called us to see if we were happy with our final video and explained the timeline of when the video will be available on site. We are very happy with the customer service the company has given us the last few weeks!
February 6, 2026
Unprompted review
Reply from Vistavue
Hi Zarna,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found our step‑by‑step process clear, friendly, and truly customer-centred. Making sure you feel supported and confident at every stage is exactly what we aim for, so it’s great to know that the journey—and the final video—left you excited about the end result!
We’re especially glad to hear that Pooja made such a positive impression. She and the rest of our team are committed to making the experience as personal and seamless as possible, and it’s fantastic to hear her call helped reassure you about the timeline and next steps.
Thank you again for your kind words and for trusting us over these past few weeks. We’re delighted you’re happy with the service, and we look forward to supporting you again in the future!
Best regards,
Vistavue Customer Care Team
Great Customer Service
Very happy with the ease of reaching a customer support representative. The representative was professional & personable and provided the information I needed.
February 3, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for sharing your experience. It’s wonderful to hear that reaching our support team was easy and that our representative was both professional and personable. We’re glad they were able to provide the information you needed. Your feedback means a lot to us, and we’re always here if you need anything in the future.
Best regards,
Vistavue Customer Care Team
Great Company
From when we first met the rep Jeremy to the updates from Pooja the service has been 1st class. Everything has been explained to us in great detail and with some of the hints and tips Jeremy provided us it was an easy decision for me and business partner to proceed with Vistavue and I have no problem recommending their services to any other business owner. Thank you from The Lord Nelson pub in Oakham!
January 7, 2026
Unprompted review
Reply from Vistavue
Hi Jake,
Thank you so much for your fantastic review. We’re delighted to hear that your experience has been first‑class from the very first meeting with Jeremy through to the ongoing updates from Pooja. Clear communication and helpful guidance are exactly what we aim to deliver, so it’s great to know this made your decision an easy one.
We truly appreciate your recommendation and your trust in our services.
Best regards,
Vistavue Customer Care Team
Renewing my agreement within in the…
Renewing my agreement within in the hotel for another 2 years, the brand placement has substantially increased bookings and enquires and therefore revenue, and has been fantastic for my business.
January 30, 2026
Unprompted review
Reply from Vistavue
Hi Kayleigh,
Thank you so much for taking the time to share your experience. We’re delighted to hear that renewing your agreement for another two years has already delivered such strong results. It’s fantastic to know that the brand placement has helped increase your bookings, inquiries, and overall revenue.
We’re committed to supporting your continued success and are thrilled to be a valuable part of your business growth. If there’s ever anything more we can do to help, we’re always here.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Neil,
Thank you for the wonderful feedback. We’re thrilled to hear you’ve had such a positive experience with us. Your support means a lot, and we look forward to continuing to deliver the same great service for you.
Best regards,
Vistavue Customer Care Team
Utter scam avoid at all costs
Utter scam avoid at all costs! Unfortunately we didnt read the reviews before engaging with Vistavue. We are experiencing exactly the same as other 1star reviews. Incorrect and delayed artwork, not advertising as agreed, missing emails, no answer on the phone the list goes on and on. Totally mis-sold but apparently because they have an agreement there hands are tied and they cannot cancel. Taking advantage of small businesses by selling the dream but under delivering and not fulfilling any obligations. I cannot STRESS ENOUGH DO NOT ENGAGE WITH VISTAVUE UNDER ANY CIRCUMSTANCES.
January 30, 2026
Unprompted review
Reply from Vistavue
Hi Sophie,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide, and we understand how frustrating these issues must feel.
We take concerns around artwork, communication, and campaign delivery very seriously. Our team is already reviewing the details you’ve raised so we can understand what has happened and put things right as quickly as possible.
We’d really appreciate the opportunity to speak with you directly so we can resolve this for you. If you could contact us with your account details, we’ll ensure your case is prioritised and handled by a senior member of the team.
Thank you again for bringing this to our attention—we’re committed to addressing your concerns and restoring your confidence in our service.
Best regards,
Vistavue Customer Care Team
Trust worthy in advertising and look…
Trust worthy in advertising and look forward to the outcome of service
January 30, 2026
Unprompted review
Reply from Vistavue
Hi Angelo,
Thank you for your thoughtful review. We truly appreciate your trust in our advertising and the confidence you’ve placed in our team.
We’re glad to hear that your experience so far has inspired trust, and we look forward to delivering an outcome that reflects the confidence you’ve shown in us. Our goal is always to provide a clear, honest, and reliable service from start to finish.
If there’s anything you need along the way, we’re here and happy to help.
Best regards,
Vistavue Customer Care Team
We are really satisfied with Vistavue
We are really satisfied with Vistavue, cooperating with them was smooth and easy.
January 30, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your wonderful review. We’re delighted to hear that you are really satisfied with Vistavue and that working with our team felt smooth and easy.
Providing a seamless and supportive experience is exactly what we aim for, so it’s fantastic to know this came across throughout your cooperation with us.
We truly appreciate you taking the time to share your feedback, and we're always here should you need anything in the future.
Best regards,
Vistavue Customer Care Team
Great communication
January 30, 2026
Unprompted review
Reply from Vistavue
Hi Sunita,
Thank you so much for your kind review. We're delighted to hear that you found our communication great—clear, timely, and helpful communication is something we always strive for, so it’s wonderful to know this came through in your experience.
We truly appreciate you taking the time to share your feedback, and we're always here if you need anything further.
Best regards,
Vistavue Customer Care Team
The Customer Care team were excellent
We have had a very positive experience and really appreciate Vijoy’s work. His work is always patient, professional, and quick respond.
Thanks to his ongoing support, the problem resolved. We recently encountered an issue and, once it was reported, Vijoy and team responded extremely quickly and offered a clear and effective solution, which was reassuring.
The Customer Care team were excellent — friendly, helpful. Communication throughout was clear and efficient.
Highly recommended.
January 26, 2026
Unprompted review
Reply from Vistavue
Hi Yuansheng,
Thank you so much for taking the time to share this wonderful review. We’re delighted to hear that you’ve had such a positive experience with our Customer Care team.
We’re especially pleased to know that Vijoy’s patient, professional, and responsive support made a real difference. He—and the entire team—takes great pride in providing clear communication and fast, effective solutions, so your feedback means a lot.
It’s great to hear that the recent issue you encountered was resolved quickly and reassuringly. We always aim to ensure our customers feel supported every step of the way.
Thank you again for your kind words and recommendation. We truly appreciate your trust in us.
Best regards,
Vistavue Customer Care Team
We had a great experience with everyone…
We had a great experience with everyone from Vistavue from beginning to end
January 29, 2026
Unprompted review
Reply from Vistavue
Hi Mariah,
Thank you so much for sharing your experience. We’re thrilled to hear that you had a great journey with everyone at Vistavue from beginning to end.
Our team works hard to ensure every step feels smooth, supportive, and positive, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and your trust in us. If there’s ever anything more we can help with, we’re always here.
Best regards,
The Vistavue Customer Care Team
Great experience
Great experience. Sunam knew exactly what I needed and went directly to the point and solved my problem.
January 26, 2026
Unprompted review
Reply from Vistavue
Hi Tom,
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a great experience and that Sunam was able to quickly understand your needs and resolve your issue efficiently. We’ll be sure to pass along your kind words—they’ll mean a lot to him.
If you ever need anything else, we’re always here to help!
Best regards,
Vistavue Customer Care Team
My team appreciates Jason Curtis's work.
My team SHIZENYA appreciates Jason Curtis's work.
Jason Curtis's work is always precise.
He also sincerely handles my inquiries that are not his responsibility and connects me to the appropriate department.
Thanks to his support, he has connected me to the publishing team and service centre, resolving issues on multiple occasions.
January 28, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear that you have had such positive experiences with Jason. It’s wonderful to know that his precise work, dedication, and willingness to support you—even beyond his direct responsibilities—have made a meaningful difference.
We truly appreciate your kind words and will make sure Jason receives your feedback.
If there’s ever anything more we can do for you, we’re always here to help.
Best Regards,
Vistavue Customer Care Team
2026 Ad
Not only was the process smooth and easy, but the team was so kind. They knew I really wanted to participate in the ad and also knew I had a lot of financial burdens at that moment, so they helped work something out with my budget and I really appreciated that. I was very impressed with how quick and easy it was to work with them especially because of the time difference between our locations. I really recommend the company. It truly seems they want to see and help people succeed, not just make money, and that's something I really appreciate.
January 27, 2026
Unprompted review
Reply from Vistavue
Hi Brenna,
Thank you so much for taking the time to share your experience. It means a great deal to our team to hear that the process felt smooth, supportive, and genuinely collaborative for you. We understand that everyone’s circumstances are different, and we’re always committed to finding solutions that make participation possible without adding extra stress.
We’re especially glad to know that the time difference didn’t get in the way and that you felt cared for throughout the process. Helping people succeed—creatively, professionally, and personally—is at the heart of what we do, so your words truly resonate with us.
Thank you again for your recommendation and for trusting us with your project. We’re grateful to have been part of your journey and wish you every success moving forward.
Best regards,
Vistavue Customer Care Team
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