We’ve been using cardpayment trough store alot, and making over 100-150.000€ card payment with no problem. Started to using Viva.com because we visiting customers outside our shop and want to take ca... See more
Company replied
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Review summary
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They moved me from a free service to a subscription without notification.. they said they emailed me but i never received anything and they declare that their tos allows them to do this. No email noti... See more
Company replied
They promote in Greece that you ll have pos service in 4 days ... 18 days now still waiting and they cant find the problem on documents. Dont allow you to talk on phone only chat (sometimes bots) to g... See more
some kind of scam, first payment comes, account blocked, stay away Dear Customer, For security reasons, kindly provide documents proving the context of the below transaction(s) (i.e.... See more
Company replied
Company details
Written by the company
We are viva.com: A European Tech Bank, with presence in 24 countries. We are the first European payment services provider entirely cloud-based, over Microsoft Azure. Viva.com is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes providing processing services through our own platform. We offer businesses of all sizes an opportunity to accept 38+ payment methods including a wide variety of card schemes, digital wallets, local payment methods and more! We are a licensed E-Money Institution, based on the provisions of European Commission’s PSD1 and PSD2 Directives with passporting rights and E-Money license across the entire EEA-31 region. Viva Payments Services S.A. is authorised by the Financial Conduct Authority under the Payment Service Regulations (registration number 900595) for the provision of payment services.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
2.8
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What kind of a customer support is this…
What kind of a customer support is this they made me wait 3 hours and then held my account on a talk with someone so i cant write anymore. My problem was that my market pass voucher cards expiration date has expired thats all but they just wouldnt help at all.
April 3, 2024
Unprompted review
Reply from viva.com
Dear Erdem,
We requested your contact information so that we can get in touch with you but we did not receive a reply. We apologise if you experienced any inconvenience while using viva.com's products and services. Please contact us regarding your matters via our chat service so that we can better assist you.
Kind Regards,
The viva.com team
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she was very good
March 1, 2024
Unprompted review
Reply from viva.com
Dear M. Makentoudis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Εlectronic registration in a Bank…
The electronic registration in a Bank and creation of a company account is something innovative and leaves ordinary banks years behind. The fact that I would have an FTPOS on my mobile and it would work perfectly in less than 10 minutes, is something I did not believe. You could inform most people that they can have this option first and then choose if they want a conventional POS. That way we would have fewer "useless" machines in our drawers. Thank you from the bottom of my heart for removing a significant stress that 80% of the rest of the banks have not managed to remove from small businessmen.
March 29, 2024
Unprompted review
Reply from viva.com
Dear M. Karamesoutis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
the on line customer support
the on line customer support. their patience and guidance step by step was exceptional
March 11, 2024
Unprompted review
Reply from viva.com
Dear Maria,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
A Joke customer service and a Not…
A Joke customer service and a Not Honest organization. Transaction approved of 225e on 19/03-24 still Not cleared and no excuse or reason given. Unpro Inefficient Not honest
March 19, 2024
Unprompted review
Reply from viva.com
Dear Christos ,
Thank you for taking the time to share your feedback on Trustpilot.
We apologise for the inconvenience you experienced while using viva.com's products and services.
Our team has already been investigating the issue you faced with the transaction, we are close to the resolution and we will contact you shortly with an update.
The viva.com team
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Disgusting experience
In order to create an account you have to answer arround 100 questions, asking for inormation that is not related to the purpose of account creation and fiscal laws. ignoring completely GDPR requirements. The support is one of the worst I have ever encountered, the designated people have no experience in creating or retrieving an account so it is useless to contact them
March 27, 2024
Unprompted review
Reply from viva.com
Dear Luca,
We requested your contact information so that we can get in touch with you but we did not receive a reply. We apologise if you experienced any inconvenience while using viva.com's products and services.
We would be more than happy to better assist you if you tried contacting us once again via our chat services.
The viva.com team
Ilias at Viva Wallet was extremely…
Ilias at Viva Wallet was extremely helpful and efficient at resolving our issues in a timely fashion. I would recommend to anyone.
March 26, 2024
Unprompted review
Reply from viva.com
Dear Mark,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Very happy after 6y with VivaWallet
We have used VivaWallet for 6 years, we were one of the first clients of the then-new UK operation. We've found them a refreshing change from the rigid traditional players in the merchant market, their tools (retail payment system, website & app) have all been very reliable, less downtime than our other business account with a major UK bank for example. Their interfaces and options available online and in the app also beat the traditional offerings. For 18 months after we joined VivaWallet I maintained a traditional POS contract 'just in case', but cancelled it after Viva Wallet proved consistent and true to their promise.
The negatives? None significant, though the KYC process was one of the more clunky to work with (hopefully improved now they've a direct UK license).
Overall, strongly recommended.
March 24, 2024
Unprompted review
Reply from viva.com
Dear "DB",
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
I am very pleased with the viva company
March 21, 2024
Unprompted review
Reply from viva.com
Dear Dimitar,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
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They are very helpful and kind they…
They are very helpful and kind they make me very comfortable to talk them every time
March 20, 2024
Unprompted review
Reply from viva.com
Dear Sundus,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Friendly user interface
Friendly user interface. Clear rates. Straightforward procedures
March 20, 2024
Unprompted review
Reply from viva.com
Dear M. Niarchos,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Good service
Except for the very long wait on my phone call, the service was good.
March 15, 2024
Unprompted review
Reply from viva.com
Dear Nick,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Great app for contactless payments
Great app for contactless payments from clients for my small business. Fast and reliable. Able to transfer to other accounts too and the cashback is a great plus.
March 20, 2024
Unprompted review
Reply from viva.com
Dear Eluna,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
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Viva is perfect to do every job you…
Viva is perfect to do every job you want. But the bad thing.. Is this bank has no app for Huawei users.. And make everything hard or we must use a second phone to use the viva app
March 20, 2024
Unprompted review
Reply from viva.com
Dear Giorgos,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear Aggelos,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Easy to use system
Easy to use system. Very reliable.
Customer support are very helpful and prompt.
Monthly reports could be better.
March 20, 2024
Unprompted review
Reply from viva.com
Dear Manuel,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
The best ever post machine I had in…
The best ever post machine I had in these past years .
March 20, 2024
Unprompted review
Reply from viva.com
Dear Francis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
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Very good very fast and trustworthy.
March 19, 2024
Unprompted review
Reply from viva.com
Dear Mohammad,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Great company only found out 1 year ago. Never again going to use another CCM.
This is great for business quick reliable and very secure. Best software out there for cards.
March 19, 2024
Unprompted review
Reply from viva.com
Dear "Paul crew",
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
fantastic service great rates to clear…
fantastic service great rates to clear money can’t be beaten
And to make things even better you transactions clear within one hour i have had some clear in 5 min 💥💥💥💥💥
March 19, 2024
Unprompted review
Reply from viva.com
Dear "MAA service",
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
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