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VNumber Reviews 

357
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for offering exceptional support, ensuring that all questions are answered clearly and professionally. People consistently highlight the outstanding customer service, emphasizing how polite, caring, and responsive representatives are when solving various issues. Reviewers also note that the user experience is smooth, allowing them to quickly get virtual phone numbers up and running without unnecessary delays. Some reviewers were not happy with initial configuration challenges, mentioning that the setup process can feel complicated or that incoming messages sometimes take a while to arrive.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that team members are consistently kind, patient, and... See more

Service

Clients share positive opinions on service, frequently expressing appreciation for the excellent support and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as kind, patient,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Response time

People report positive experiences with response time, frequently praising the super fast and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was referred by my cousin from Brasil to this App and I decided that could be my way to connect to Brasil to accept SMS from business overseas. I didn’t had much time when I first try it and I give... See more

Company replied

Rated 5 out of 5 stars

Today I opened an account with 011 Global/#Vnumber and Darío helped me out during the process. He has been very helpful and easy to reach via WhatsApp, email and phone call whenever I had a questio... See more

Company replied

Rated 5 out of 5 stars

Had a couple issues setting up, but support was great (their customer support hours are limited, but it worked perfectly). After setting up, I could do exactly the tasks I wanted, from calling interna... See more

Company replied

Rated 5 out of 5 stars

...VNumber provide a US phone number that you can receive SMS, but also calls for 50 minutes a month for only 7,99$. In addition you can have real support with real humans in the call center helping... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

VNumber is a virtual phone number service that helps people stay connected—no matter where they are in the world. Whether you're an expat, digital nomad, international student, retiree, or running a global business, VNumber gives you a reliable way to keep your phone number and receive important calls and SMS messages, even if you’ve moved abroad. With VNumber, you can choose or port a number from countries like Israel, the USA, Canada, Mexico, Brazil, and more coming soon. Customers use VNumber for many reasons: to keep in touch with loved ones in their home country, to receive bank or two-factor authentication codes, or to maintain a consistent business line while working internationally. Our app allows you to manage calls, receive SMS, and stay in control of your number—all from your mobile phone. Plans are affordable, flexible, and easy to set up. Plus, our support team is available in English, Hebrew, and Spanish to assist you. Whether it’s personal or professional, VNumber ensures that you never miss a call or message that matters. 👉 Learn more and sign up today at www.vnumber.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(357)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great

great, thank you so much karla. it's all ok now

March 23, 2026
Unprompted review
VNumber logo

Reply from VNumber

Wow, thank you so much for the 5 stars! ⭐️⭐️⭐️⭐️⭐️
We’re really happy everything is working smoothly now 🙌 If you ever need anything, just reach out, we’ve got your back 😊

Rated 5 out of 5 stars

Quick and excellent service

Quick and excellent service - thank you Nicole.

March 23, 2026
Unprompted review
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Reply from VNumber

Thank you so much for the 5-star review! 🙌
We’re really happy to hear you had a quick and excellent experience, and we’ll make sure Nicole sees your kind words 😊

Rated 5 out of 5 stars

Excellent Customer service

Excellent Customer service. Congrats for your customer service it’s excellent, especially I want to say thanks for her support to Carla, she was always there to solve my issue

March 10, 2026
Unprompted review
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Reply from VNumber

Thank you so much for your kind words and for taking the time to leave us a 5-star review! ⭐

We’re really happy to hear that you had an excellent experience with our customer service. Carla will be especially glad to see your message — she always does her best to help our customers quickly and make sure everything gets solved.

We truly appreciate your support and are always here if you ever need anything.

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service. 😊

Rated 5 out of 5 stars

I got amazing customer service from…

I got amazing customer service from Yanina and Nicole- super fast, and they solved my ticket in just minutes! I was really impressed 😁 Thank you both so much ☺️

March 9, 2026
Unprompted review
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Reply from VNumber

Thank you so much for your kind words! 😊
We’re really happy to hear that Yanina and Nicole were able to help you quickly and solve your ticket in just a few minutes. Providing fast and helpful support is very important to us, so it means a lot to hear that you had a great experience.

Thanks again for choosing VNumber, and we truly appreciate your support! 🙌

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars
VNumber logo

Reply from VNumber

That’s great to hear! We’re really happy that everything is working perfectly for you so far. If you ever need any help or have any questions, please feel free to reach out — we’re always here for you.

Thank you for choosing VNumber! 😊

Rated 5 out of 5 stars

A+ Customer Service!

Nicole provided a fantastic customer service. I was able to solve the issue I had. Recommend.

March 4, 2026
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words and for taking the time to share your experience! ⭐
We’re really happy to hear that Nicole was able to assist you and help resolve the issue quickly. Providing helpful and friendly support is always our goal, so it means a lot to us to know you had a great experience.

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service. 😊

Rated 5 out of 5 stars

Great A+ Customer Service. Great doing business with this company!

Yanina, was very polite and helpful during the process she explained everything in detail and was able to help me out and she was very polite great customer service!
I will continue to do business with this company.
Moe Caldera

February 18, 2026
Unprompted review
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Reply from VNumber

Moe, thank you so much for your amazing review! 🙏

We truly appreciate you taking the time to share your experience. It means a lot to us.

Yanina will be so happy to read this — she always goes the extra mile to make sure everything is clear and that our customers feel supported every step of the way.

We’re really glad we could help, and we look forward to continuing to serve you!

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 1 out of 5 stars

Fail in the service

Fail. I can't do calls without a balance

February 6, 2026
VNumber logo

Reply from VNumber

Just to clarify — VNumber requires an active plan and/or available balance in order to place outgoing calls (depending on the package you selected). Outgoing calls are not offered for free without credit.

For this reason, leaving a 1-star review may be based on a misunderstanding of how the service works, rather than an actual technical issue.

We’d be happy to check your account and explain exactly what happened — please contact our support team and we will assist you right away.

Thank you,
VNumber Support Team

Rated 5 out of 5 stars

...VNumber provide a US phone number…

...VNumber provide a US phone number that you can receive SMS, but also calls for 50 minutes a month for only 7,99$. In addition you can have real support with real humans in the call center helping you through your initiation path. Thanks so much to Yanina, who drove me through!

February 13, 2026
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐

We’re really happy to hear that VNumber is helping you stay connected with your US phone number, including receiving SMS and calls.

We also truly appreciate your kind words about our support team — we believe real customer service with real people makes all the difference.

Yanina will be so happy to hear your feedback! 😊

Thanks again for choosing VNumber, and we’re always here if you need anything.

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

VNumber is great if you live abroad and…

VNumber is great if you live abroad and needs a Brazilian cell phone number for the 2FA. Beatriz, from the Brazilian Support team is awesome. She is extremely responsive and caring when asked for support/assistance.

February 2, 2026
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your amazing review! 🙌
We’re really happy VNumber is helping you stay connected with your Brazilian number for 2FA. 😊
And yes — Beatriz is truly awesome, we’ll make sure she sees your kind words!

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 1 out of 5 stars

Charged $9.99 but No Service Provided

Today, I signed up for a phone number service and was charged $9.99. However, I did not receive any confirmation email.

I tried to access the customer area, but it says that I am not registered. Meanwhile, the money has already been taken from my account.

Be careful before using this service.

February 2, 2026
Unprompted review
VNumber logo

Reply from VNumber

Hello,

Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify a few important points for anyone reading this.

If you signed up earlier today and did not see the confirmation email, in many cases it may arrive in the spam or junk folder — this can occasionally happen depending on the email provider.

We also want to emphasize that we offer full customer support and are always happy to help. Our support team is available daily starting at 9:00 AM EST, and customers can easily reach us by phone or via WhatsApp to get immediate assistance with login access, confirmation emails, or account setup.

We are a legitimate service used by thousands of customers worldwide, and issues like this are usually resolved within minutes once we are contacted.

We take situations like this seriously and would be glad to resolve this quickly. We encourage you to contact our support team so we can assist and make things right.

Thank you.

Rated 1 out of 5 stars

double charged and no response

I was double charged without even receiving a virtual phone number, tried contacting the customer support over whatsapp and nobody responded. Worst experience ever.

January 22, 2026
Unprompted review
VNumber logo

Reply from VNumber

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.

We are an established telecommunications company serving customers worldwide, and we offer support through multiple channels, including WhatsApp, email, and phone. Our ongoing 4.5-star rating reflects the consistent efforts of our support team to assist customers and resolve issues promptly.

Based on the information provided in this review, we’re unable to locate your account in our system. In some cases, situations such as delayed activations, incomplete orders, or duplicate charges may occur, and when brought to our attention, our team reviews them carefully and takes appropriate action.

We fully respect any customer who chooses not to continue with our service. When an account is canceled, no further charges are applied, and we are always open to reviewing and correcting any billing concerns when applicable.

We kindly invite you to contact us directly with your order details so we can look into your account and address any outstanding issue. Our goal is always to provide clear communication and a proper resolution.

Thank you.

Rated 5 out of 5 stars

I was assisted by Karla and she is…

I was assisted by Karla and she is incredible! She solved everything for me super quickly!

January 8, 2026
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the amazing review! ⭐⭐⭐⭐⭐
We’re really happy to hear that Karla was able to help you so quickly — she truly is incredible, and I’ll make sure she sees your kind words.

We really appreciate you choosing VNumber and taking the time to share your experience.
By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

VNumber is Amazing on All Fronts!

After Skype announced it was shutting down, I needed to find a company that could port the number I had been using for eight years. My biggest priority was being able to receive SMS verification codes from banks and other services.

I spent an unreasonable amount of time researching alternatives. I even signed up with a couple of providers, only to discover they could not port my number at all and their customer support was basically nonexistent. They also had huge restrictions on receiving SMS codes via text.

Then I found VNumber.

Not only did they successfully port my Skype number, they did it even though it had already expired four weeks earlier. Their customer service has been outstanding. I had real live support through WhatsApp and very fast replies by email. I never felt stuck or ignored. No endless encounters with AI or messages that never got returned. Real people! How about that?!?

Receiving SMS verification codes has been flawless. Everything works exactly as it should.

Pricing is also very fair. If you choose a three month plan or longer, it is roughly the same cost as keeping the number with Skype used to be per year.

This company genuinely saved me from losing a number I had used for years. I could not be happier with VNumber.

January 1, 2026
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for this amazing review! 🙏
We’re truly happy we could help you save a number that clearly means a lot to you — especially after everything you went through trying other providers.

Porting an expired Skype number and making sure SMS verification works smoothly is exactly why we built VNumber the way we did, and it means a lot to hear that everything worked just as it should. We’re also glad our real, human support made a difference — that’s something we really care about.

Thank you for trusting us and for taking the time to share your experience. We’re here anytime you need us!

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

Excelente costumer service.

Excelente costumer service.

December 15, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the 5-star review! 🌟
We’re really happy to hear you had an excellent experience with our customer service. Providing clear, friendly, and reliable support is very important to us, and feedback like yours truly means a lot to the whole team.

Thanks again for choosing VNumber!
By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

Excellent customer service and fast porting

VNumber solved my problem perfectly my old VoIP service couldn't receive SMS, but VNumber handles both calls and SMS flawlessly.

Highlights:
Ported my number in just ONE DAY (expected a week!)

Customer service was responsive and helpful throughout

Highly recommended if you need a US virtual number with solid support!

December 16, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the great review! ⭐⭐⭐⭐⭐
We’re really glad to hear that VNumber solved the SMS issue you had with your previous VoIP service and that the porting was completed so quickly — one day is always a nice surprise!

It’s great to know our team was responsive and helpful throughout the process. Your recommendation truly means a lot to us, and we’re happy to have you with VNumber.

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

Beatriz @ 011 Global

I have had the pleasure of dealing with Beatriz during a recent call, and I am simply amazed at the level of service offered. She has shown a level of professionalism, patience, and responsiveness during our call that is a testament to their professionalism. Beatriz listened to me very carefully and offered solutions to all of my concerns in a very simple manner.

Evidently, she cares deeply not only about providing a good customer service experience but takes extra steps to make clients happy. Such commitment and courtesy are worthy of admiration. I would like to thank her help in this matter and commend her for providing excellent customer service.

Thank you for your excellent support.

December 15, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for taking the time to share this wonderful feedback! ⭐⭐⭐⭐⭐

We’re really happy to hear about your experience with Beatriz. She truly cares about our customers, and your kind words about her professionalism, patience, and attention to detail mean a lot to us. It’s great to know she was able to listen carefully and provide clear, simple solutions to all your concerns.

At VNumber, we always aim to go the extra mile, and Beatriz is a perfect example of the level of service we strive to deliver every day. We’ll be sure to pass your message along to her — it will definitely make her smile 😊

Thank you again for choosing VNumber, and we’re always here if you need anything.
By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

Great Customer Care!

Nice to have the same number every time I visit Israel! But had some issues reactivating my Israeli cell number & SIM after >2 years of not being in use. Nicole did a great job and helped me get it all taken care of! Thank you Nicole!

December 11, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We’re really happy to hear that having the same number every time you visit Israel has been helpful — that’s exactly the experience we want our customers to have.

We know that reactivating a number and SIM after a long period of inactivity can sometimes be challenging, so it’s great to hear that Nicole was able to step in and take care of everything for you. She truly does a great job, and we’ll make sure she sees your kind words 🙌

Thanks again for choosing VNumber, and we’re always here if you need anything in the future.
By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

Rated 5 out of 5 stars

Highly recommended!!

Highly recommended!!! Gave me a perfect service and fixed the technical issue that i had!!

December 11, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the great review! ⭐⭐⭐⭐⭐
We’re really happy to hear that you had a smooth experience and that our team was able to fix the technical issue for you. Providing reliable service and support is always our top priority.

Thanks again for choosing VNumber — we truly appreciate your trust!

By the way, we also have a Refer-a-Friend program in case you know someone who could benefit from the service.

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