Voiply Reviews 290

Their app is terrible and their customer service is worse. They don’t seem to understand simple request and so I had to cancel before I even got started. Of course, I have to wait for my refund, which I paid for the full year.

I do not like the 3-4 second delay before the person who has called you can hear your voice. Sometimes people are too impatient and hang up after the first hello.

Sales support is a clueless chat bot that gives you wrong information. I wanted a service that supports Cisco IP phones because I have a bunch of these clunkers sitting around. I asked on the sales support chat if this is possible with a residential/home plan. The bot said: yes. I signed up and paid almost $300 for a yearly plan and some hardware, and instantly wanted to find out how to configure my Cisco phones. It turns out - they don't support it. Now I wasted 2 hours of my life and possibly a lot more, because they have not confirmed the cancellation of my order yet.

Good price, device was delivered quickly and had good instructions for setup, working as it was described. Porting took place in the projected timeframe. The system apparently does not recognize Eastern Daylight Time as it keeps my time an hour behind, but I hope that will be ok when the time changes again.

Your salesman told me my internet (Hughes Net) was compatible with your service. IT IS NOT! Now I'm subjected to waiting more than a week with NO phone service and a charge to reinstate Century Link.

Excellent customer service on chat. Directions for set up were not consistent with what actually occurred while I was trying to set up the system. I attempted set up and got frustrated. Took a break of several hours and went at it again. By luck I made a little progress. I went to chat and was assisted in completion. Had I known it was going to be as complicated as it was I would not have signed up for Vioply. I am not tech savvy. I hope the system works without difficulty. If it doesn't, I will likely discontinue the service. Without the help of the Chat rep, I would have quit and not even started the service. It took a couple hours even with the Chat rep. The Chat rep was very patient with me. So far, Vioply is working flawlessly.

Change was easy. Materials provided worked great and the instructions were easy to follow. Prep, reading and installing the phone modem, and making new calls only took about 15 minutes.

The transition from Xfinity to Voiply was very easy. I was pleasantly surprised by how fast and easy the process was.
Customer service was helpful and friendly when I reached out to them. Great price as well!

Saving me 40.00 per month and just as clear and reliable as AT&T was. All AT&T is is a voip itself.

it works well, as expected so far. purchased 2 weeks ago.

Easy setup, phone sevice works great no issues so far

Sign up, hook up & use all very easy & so far quality fantastic! Price much better than the big carriers!!!

Plugging it in was very easy. While trying to adjust it, I made one mistake and soon I will undo it -- all calls in on the VOIP number cause my cell phone to ring, not that I can answer them.

They delivered as promised. Setup was easy, porting phone number happened flawlessly (took several days as stated up front), quality of audio is very good.

So far, it seems to work very well.

Responsiveness to customer’s issue.
One shop stop and not forwarding calls to different areas or people.

Everything went off without a hitch, number was ported on time the equipment arrived before promised. Plugged everything in and was online in about 5 minutes.

It was easy to sign up and get connected. Wish I would of done it sooner.

We were misled and did not end up keeping your service because the information and service we received was less than stellar.