Vokera Ireland Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly demeanor. Reviewers frequently highlight the efficiency and thoroughness of the service, noting that issues are diagnosed and resolved quickly. Many also appreciate the excellent customer service, characterized by great communication, helpful support, and valuable advice. Some people also felt that the booking process was easy, with good availability and helpful communication regarding appointments, including reminders and updates.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising engineers for their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Clients share positive opinions on customer service, highlighting great communication and helpfulness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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No recent history of asking for reviews

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4.8

All reviews

(213)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Had our 10 year old vokera gas boiler…

Had our 10 year old vokera gas boiler fixed by Brian. We thought we might have to fork out for a new boiler which we were so worried about, but Brian had it fixed and serviced in about an hour. He is a brilliant engineer and is so thorough. My husband booked over the phone with Anita in their office and everything was seamless. I would highly recommend this service and will definitely be booking with them directly in future for the annual service. Very happy customer

November 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Had a problem with my boiler and got in…

Had a problem with my five year old Vokera boiler and got in touch with Anita through their web site. She was very professional and sent Phil out to sort the issue. We had no heating or hot water Phil identified the issue straight away and more importantly carried the necessary spare parts in his van. Up and running again in no time. Thank you both.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

I'm going to be very predictable and…

I'm going to be very predictable and like all the other reviews praise Brian for his professionalism, his brilliance and his likeability. While we have a Vokera boiler, we had it serviced twice in the past year by another very well known organisation. That was a mistake. I then read the reviews on Trustpilot and realised we should have gone directly to Vokera. Everything that you read about Brian is true! And I would like to give a special mention to Mary in the Vokera office who was very helpful too.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks, Brian!

I had the pleasure of dealing with Brian who was able to identify a fault with my boiler that had gone unnoticed by other engineers. It was not an easy find, but Brian's persistence and attention to detail really stood out. A very nice guy to talk to and someone who obviously takes pride in and enjoys the work he does. I appreciated how he talked through the steps to identify the issue and how he shared his knowledge.

October 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Boiler Repair

I called the office to report my broken boiler - would not ignite when I turned it on after being off all summer so have had no heating. Brian the engineer has just given the boiler a complete overhaul and the heating is back! Brian was professional and clearly knowledgeable as he explained the work he carried out thoroughly. I would highly recommend him and Vokera to all going forward. I am a very happy customer :)

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Words cannot describe how professional and friendly Brian was.
Not only he fixed the boiler to the manufacturer specifications, but he explained how everything works in order to get the best use of the system.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler repair

Brian came and repaired the boiler in record time. The nicest person ever. Would highly recommend Vokera.
Will definitely use them in the future💯

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Gas boiler service

Brian serviced my gas boiler this morning and did an excellent job! He is meticulous with detail and he takes great pride in his work. This is rare in today's world. He explains his work as he carries out the service. This is very beneficial as I always learn something that I didn't know before! I am most grateful to Brian. I would highly recommend him. Thank you Brian!

July 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Brilliant Service, highly recommend!

Quick response on booking a boiler service appointment. Brian who came to service the boiler was so nice and knowledgable, also gave me a few tips! He also replaced a part for the boiler which were causing a leak during the visit. Mary was so helpful on the phone throughout the service. Brilliant service. Highly recommend!

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service Engineer- Brian

It was our first boiler service with Brian and he did an excellent job. We were pleased with his work and will definitely look forward to all our future servicing with Vokera - esp. Brian. Thanks once again Brian for explaining everything to us patiently and in detail.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer here

Very satisfied customer here. I have been a regular customer of Vokera over the past few years. My boiler was leaking and not holding water. I scheduled a repair and their engineer Brian was very helpful and explained everything about available options on the day and he also made sure that I was happy with the option that I have chosen. Thank you guys.

March 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Brian was brilliant to deal with

Brian was brilliant to deal with & so helpful. He obviously is a pro at his job, all his recommendations were so helpful & will help me save money in the long run. I know, I will never use another company again for a boiler service. Thanks to Brian, you now have a recurring customer. Thanks

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Brian was an absolute gentleman to deal…

Brian was an absolute gentleman to deal with. He obviously is an expert in his field. I previously had an engineer from board gais out who told me I needed a new boiler as the pcb board was gone and also the fan after waiting 3 weeks for an appointment. There was nothing wrong with ether of them and brain had the job done it less than an hour. I will be using vokera engineers from now on. Thanks again.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler died on me and was leaking…

Boiler died on me and was leaking water.I opted for the fix price repair with Vokera. Brian - the engineer - let me know in advance on the day when he was arriving. He was clearly an expert in Vokera boilers and had all the spare parts required to hand. Boiler is working better than ever now. Had I not gone direct to Vokera I am sure another outfit would have recommended replacing the boiler at a cost of several thousand! Can't recommend highly enough!

February 28, 2023
Unprompted review
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