Vokera Ireland Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and friendly, often highlighting their expertise in resolving issues. The service provided is frequently described as excellent, with many appreciating the efficiency and thoroughness of the work. People also commend the customer service for its helpfulness, clear communication, and timely scheduling. Reviewers often highlight that engineers arrive on time, are respectful, and leave no mess, ensuring a smooth experience. Many customers express strong recommendations, planning to use the company again due to the consistently high quality of service and advice received.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, knowledge, and efficiency.... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, highlighting great communication from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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No recent history of asking for reviews

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4.8

All reviews

(213)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, hassle-free repair

Had an unexpected boiler problem - and contacted multiple RGI approved options. But Vokera had all the necessary parts, at the most affordable price, and quickest turn around time. The repair and service was done quickly, professionally and with absolutely no hassle. Very smooth.

February 21, 2025
Unprompted review
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Rated 5 out of 5 stars

The best

Engineer so helpful very plesent person, explained everything so much knowledge, would highly recommend

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Reassuring and professional team.

Niall arrived at the arranged time and explained clearly (in layman's terms!) what the problem was and what remedial action he was talking. The experience from my first encounter made, with Mary, was reassuring.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Vokera Boiler Service by Brian

Just had my Vokera gas boiler serviced and checked out by Brian.

Brian is a gentleman. Took his time to make sure I understood how to use the system and explained how everything worked. He's extremely knowledgeable and went above and beyond answering all my endless questions.

10/10 experience, will be going straight back to Brian and Vokera next time around.

February 12, 2025
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Rated 5 out of 5 stars

Brilliant Service

Brian called today and fixed my boiler. Top class service and is a gentleman to deal with.
MICK - TULLAMORE.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service great engineers

Rang Volkera. Margret in the office was fantastic and worked around to get an engineer out ASAP. Brian called first thing on scheduled day and was on bang on time. His knowledge and service were second to none. He helped me understand settings and issues and had me up and running in no time. Courteous, friendly and professional!

February 7, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service, commencing with booking a call out to the completion of a repair and boiler service. All completed within less than 24 hours.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

No heat or hot water HELP

I am so grateful to Vokera and staff members Mary and Niall.
Our boiler stopped working on a Monday morning which meant no hot water or heat. I rang Vokera and spoke to Mary who kindly arranged an appointment for Wednesday.
That appointment was honoured even though an engineer had called in sick that morning and Mary had to rearrange appointments to accommodate us. Niall was the engineer who called and he was excellent. Sorted out our issues and patiently answered all of our questions.
A really good professional company to deal with and I would not hesitate to recommend them.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

I’m still very happy with my Vokèra boiler

My 2007 boiler was repaired and serviced - and I’m very pleased. When I saw Brian’s enthusiasm I was confident that the work would be done professionally and in his friendly manner he kept me informed of the work he was doing. He added a few tips that will improve efficiency of the way I use the boiler too. Meanwhile thanks also to Margaret who was readily contactable in managing a busy workload.

December 12, 2024
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Rated 1 out of 5 stars

Don’t waste money on this sh*t

The Vokera gas boiler has proven to be an incredibly disappointing purchase. From frequent breakdowns to unreliable performance, it has caused nothing but headaches. Despite regular servicing, the boiler fails to provide consistent heating or hot water, often cutting out at the most inconvenient times. The efficiency claims seem overstated, as my energy bills have not decreased significantly since installation. Customer support has also been lackluster, with long wait times and unhelpful representatives. Replacement parts are costly, and repairs never seem to last long, making the boiler a constant source of frustration. I would not recommend Vokera to anyone looking for a reliable heating system.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Vokera boiler service

Vokera boiler service. Folks, if you have a problem with Vokera boiler, contact Vokera Ireland. Their team will guide you and give the best service. I have really the best service from their customer service representative Marry and engineer Brian, whi helped and fixed my boiler even "other" local boiler installers was saying to me that need new one to be installed. I would highly recommended this company and this team. Giving them 5 of 5 🫡

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Brian for recent annual gas…

Thanks to Brian for recent annual gas boiler service. He is very professional and reliable engineer. He had serviced my boiler for past four years and it has been working without fault. Last year I called someone else for a service and regretted it straight away. Definitely can tell, Brian is the best!

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Brian

I read all the positive reviews below and can only echo the sentiments.

Problem with boiler.
Phoned Vokéra.
Appointment made.
Appointment confirmed by the infamous Brian.
Brian arrived on time.
Brian repaired boiler.
Brian left behind a warm house and a happy family.

Just like Ronseal, did exactly what it says on the tin.

10/10 😊

February 2, 2024
Unprompted review
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Rated 5 out of 5 stars

We had our Vokera gas boiler looked at…

We had our Vokera gas boiler looked at by Brian he had if fixed & serviced in little over an hour .Brian is a brilliant engineer &is so thorough we can't recommend the customer support & service team enough especially Leanne & Brian ,it is so refreshing when a company goes above & beyond for their customers.I will be recommending Vokera to my family & friends alike
Kind regards The Keenan family .

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

From first email to Anita who responded…

From first email to Anita who responded with details of service/repair costs wihin 10 mins to follow up call with Anita, who answered the phone less than 30 secs after my call and organised the call out, to Engineer Brian's visit who demonstrated the problem, fixed the boiler and walked me through how to manage the heat levels, to a discount as we did not need any parts replacement, this was 5 star service at its very best and something I have not experienced for a long long time, if ever. Take a bow everyone and thank you very much.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent engineering

An excellent engineering. Very happy with his work would definitely use him again. Arrived on time stayed until job was complete

November 16, 2023
Unprompted review

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